Most of their clients are not happy, there was no job I worked at where the home owner was 100% satisfied. Customers always complained that they paid a lots of money for the basement and there was always extras and surprices the sales people didn't include. Their customers also complain about the bad quality other subcontractors produced, I don't realy blame the trades, they were always lowballing, cutting curners and getting cheap labour, this is why I didn't continue working for this company. Better contractors out there to work for.