Supportive team with remote flexibility and growth potential - Anonymous OpenLoop Employee Review

Pros would be remote work and limited flexibility. good support from leads.

Unable to fill your schedule but must commit to 20 hours min for them when you could be doing something else. Unable to make income to support family and pay bills. Also have cut async pay to less than 10 but greater than 5, which is insulting and a waste of my time. I think they remedy the lack of patients by coming up with new specialties and companies but still unable to fill schedule to 50%. They are about to switch to a new pay structure that to me seems impossible to meet if it is based on productivity when you have NO patients in the first place. and as also mentioned above they are still hiring ...

• Some team members are supportive and genuinely try to help each other despite the environment • Opportunity to gain experience in high-volume, complex case handling • Overtime opportunities available

• Job responsibilities have significantly changed from what was originally described during hiring • Leadership turnover has created instability, with multiple directors in a short time • New management brought in to fix workflow issues lacks understanding of the role and has made processes more inefficient • No clear SOPs, QA processes, or regular 1:1s, resulting in zero accountability or performance guidance • HR has been largely unresponsive despite multiple concerns raised by employees • Offshore team appears undertrained and continues to escalate inappropriate cases despite repeated feedback over several months • Concerns about escalation misuse are acknowledged but not meaningfully addressed, leading to ongoing operational strain • Employees are sometimes expected to present themselves as “managers” to handle escalations due to lack of leadership availability • High volume of abusive patient interactions with limited support or protection for frontline staff • Morale is very low, with many employees feeling unsupported and unheard