Pros
I got along with a couple of the people there
Christmas time at the kelowna location was fun, got to watch it snow while at my desk responding to emails. I was also alone in the store 9/10 times by 3:30 ( the store closed at 5pm)
Cons
Oh boy, there's a lot. I worked for this company from 2019-2022.
The manager for the Kelowna location created a toxic work environment, frequently making employees feel undervalued and unsupported. Training consisted of only five short sessions (about two hours each), and beyond that, I was told to figure things out through Google or YouTube. When I asked for help, I was often told she was too busy—though I regularly saw her on her phone or playing games.
I was promoted from the warehouse to sales within a year with only a $1/hr raise. A year later, I was moved to salary with one of the worst commission structures I’ve ever encountered. On top of that, I had to wait three additional months to receive any commission, and the percentage was disappointingly low. In the summer of 2021 (May-August), we had about 50 walk-in customers, and only 10 made purchases. I didn’t receive a single commission check that year—but my manager still did, since she received bonuses based on my sales.
On top of sales, I was also expected to manage the warehouse—operating the forklift, handling shipping/receiving, and moving heavy rugs and flooring. Many rugs weighed between 50-120 lbs, and I was regularly required to lift them alone. I injured my back multiple times doing this over four years. Complaints about these conditions often resulted in employees being let go—I personally saw this happen to four warehouse workers.
I was eventually terminated for 'not having a working vehicle and license'—which was needed for site measurements—but I believe the real reason was my honesty during a company review. When the owners visited for their annual assessments, I shared my concerns about store operations, including questionable management practices. Some of the higher-ups seemed to care, but nothing changed, and the high turnover continued.
My advice: Find another job. This company is not worth the stress. Working here negatively impacted my mental well-being, and it took me a year to secure another position because I couldn’t use this job as a reference.