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National Citizens Advice

Engaged employer

Citizens advice bureau quaintly old fashioned - Benefits Advisor National Citizens Advice Employee Review

3.0
Aug 5, 2019
Recommend
CEO approval
Business outlook

Pros

Doing a job giving advice and helping people

Cons

Poor pay for knowledge required

Explore other reviews about National Citizens Advice

5.0
Jun 27, 2024
Recommend
CEO approval
Business outlook

Pros

Training, supervision, reputable organisation, progression

Cons

Lack of career opportunities, very busy

4.0
Jan 14, 2022
Recommend
CEO approval
Business outlook

Pros

In the national organisation, there is a lot of conversation about staff wellbeing and having a collaborative culture. Even if not all of the senior leaders are on board, there are teams that try to make this happen, so if you're lucky enough to be in the right team they will be friendly, helpful and considerate. It's generally a nice place to work, with flexible working, good tech and a good work environment.

Cons

Day to day there's a lot of frustration with projects being delayed and there not being enough communication about why. Usually, it's because there's an argument happening somewhere in the senior team, including the Executive Team, about how much we can say, and they're blocking each other. The lack of consensus means when a decision is finally made, staff have to scramble to put it into action at short notice. This happens constantly and is frustrating. It's also a place where people's friends tend to get promoted, despite all the talk about diversity and fair recruitment.

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