Dr Mark Richardson Dental is expanding and seeking a sophisticated, energetic, and highly organized Dental Administrator & Treatment Coordinator to join our premier practice. We pride ourselves on exceptional patient care and efficiency. As one of the 3 anchors of our front office, you will be the first and last point of contact, managing the patient journey; blending your clinical knowledge with exceptional administrative and hospitality skills. This role is the primary driver of both patient experience and operational success.

Job Posting: Experienced Dental Administrator & Treatment Coordinator

Practice Name: Dr Mark Richardson Dental
Location: London Ontario
Job Type: Full-Time, Permanent
Compensation: 39.00 – 42.00 – Negotiable
Hours: Mon 7:30am-5:30pm, Tuesday 8:30am-5:30pm, Wednesday 12:30pm-8:30pm, Thurs 8:30am-6:30pm Closed Fridays - No Weekends

✨ Why Work With Us

• Competitive salary and performance incentives.
• Comprehensive benefits (Dental care, Massage Therapy).
• Paid Lunch meetings and lunch provided
• All uniforms are provided and shoes replaced once per year
• Paid ongoing education with paid hourly rate for ongoing education
• Modern, fully digital office/Tracker software
• Free Parking
• Excellent supportive team environment.

Key Responsibilities

• Patient Experience: Greet patients warmly and act as a liaison between patients and the clinical team.
• Treatment Coordination: Present treatment plans (prepared by the dentist) with confidence, warmth, and clarity, helping patients understand the value of their oral health.
• Financial Counseling: Discuss treatment costs, secure financial arrangements, and work with patients to overcome financial barriers.
• Scheduling: Optimize provider schedules for maximum efficiency to minimize wait times and reduce gaps.
• Insurance & Billing: Verify insurance benefits, process pre-determinations, and accurately collect payments. Excellent communication abilities with insurance companies
• Follow-Up: Consistently track and follow up on outstanding treatment plans and pending list for patients.

✅ Qualifications & Skills

• Minimum 2 years of dental administrative experience.
• Certified Dental Assistant
• Proficiency in dental management software
• Extensive knowledge of dental terminology and treatment procedures.
• Exceptional communication and negotiation skills.
• Ability to work in a fast-paced environment with high attention to detail.

Advanced Requirements & Skills

• Software Expertise: Mastery of dental management Tracker software
• Analytical Abilities: Ability to monitor practice performance metrics such as collection rates, treatment acceptance, and patient retention.
• Professionalism: Exceptional problem-solving skills for resolving billing disputes, managing dental emergencies, with a calm demeanor.
• Financial & Insurance Management: Oversight of accounts receivable (in absence of office manager), processing complex insurance pre-determinations, and managing patient payment plans.
• Treatment Coordination: Explaining detailed treatment plans to patients, calculating insurance coverage vs. patient portions, and following up on unscheduled treatment to drive practice growth.
• Operational Leadership in the absence of office manager: Supervising and training junior front-office staff, managing the office budget, and liaising between administrative and clinical teams.
• Schedule Optimization: Strategically managing multi-provider schedules to maximize productivity while minimizing patient wait times.

Pay: $39.00-$42.00 per hour

Benefits:

• Dental care
• On-site parking
• Tuition reimbursement
• Wellness program

Work Location: In person