• Reviewing the referral information of applicants to the program
• Coordinating and participating in screening interviews with applicants and their respective referral sources
• Determining eligibility for the program and confirming acceptance of new clients into the program
• Developing a collaborative, supportive and therapeutic relationship with each designated client for whom he/she is assigned primary responsibility
• Completing a comprehensive assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks
• Providing guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan
• Providing direct practical support, coaching and counsel to clients in their pursuit of identified goals and needs
• These supports may include, but not necessarily be limited to:
  • Assistance in acquiring shelter, food, income, ID and clothing
  • Support in the development and maintenance of ADLs
  • Assistance in developing a healthy support network
  • Assistance in accessing primary health
  • Assistance in accessing psychiatric care
  • Assistance in developing personal skills in the areas of budgeting, medication management
  • Developing harm reduction strategies in relation to substance use
  • Assistance in the pursuit of educational/vocational interests
  • Assistance in developing personal self-management strategies
  • Assistance in accessing/securing safe/affordable housing
• Researching and/or identifying options for alternate/supplementary community services and supports as required/requested
• Assisting each client in accessing and coordinating other supports, services and appointments
• Liaising with each client's support network members as appropriate and where client consent has been obtained
• Assisting clients with emergency and/or crisis needs as required/appropriate
• Assisting in coordinating and facilitating group activities/events which foster client engagement/participation, the development of social networks, and skill acquisition
• Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
• Participating in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning

• Documents all service client contacts/interactions in the appropriate client chart according to COTA Health's documentation guidelines
• Enters data relating to client interactions into COTA Health's database system according to data collection guidelines
• Assists with other data collection activities within the program, as determined by the Supervisor and/or Team

• Maintains current certification and/or up-to-date training in identified “Required Training” areas
• Adheres to all COTA Health’s policies and procedures and follows established applicable program guidelines, procedures and practices
• Adheres to all applicable legislation, particularly the Ontario Human Rights Code
• Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
• Works cooperatively, respectfully and constructively with clients, Team members, management, other service providers, and external stakeholders
• Ensure that the confidentiality of clients, employees and COTA information is always maintained
• Undertakes other related and/or delegated duties, as assigned

• Community experience would be considered an asset

• Excellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experience
• Excellent clinical assessment/support skills relating to the specific target population
• Advanced understanding of the values and principles associated with Recovery Oriented/Client Centred service delivery
• Sound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
• Ability to design and implement group activities and facilitate group meetings
• Advanced crisis management and dispute resolution skills
• Excellent interpersonal and communication skills (verbal and written)
• High level of computer literacy in relation to systems/applications used in the role (Word, E-mail, Internet)
• Good judgment and ability to work independently as well as cooperatively with others
• Consistent/ reliable and flexible
• Ability to recognize safety issues and follow safe work practices
• Demonstrated client-centred and customer focused approach
• Ability to solve problems and make recommendations to resolve issues
• Effective team player
• Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions

• Must have access to a vehicle (Please note that access to a vehicle means owning, borrowing, or renting/hiring a vehicle at no cost to Cota.)
• Conduct visits in the clients’ homes, hospitals and other community settings as needed, working in sometimes difficult conditions, including hoarding and pest infestations
• Comfortable working with a diverse client group that may have complex support needs
• This position will require significant car travel across a primary catchment area and therefore the successful candidate must have access to a vehicle. Additionally, candidates are required to reside within a specific catchment area (Toronto and GTA).
• Do you have access to a vehicle? (Please note that access to a vehicle means owning, borrowing, or renting/hiring a vehicle at no cost to Cota.)

Please complete the application below before July 7, 2026 at 4:00pm.

• Extended health care
• Life insurance
• Accidental death and dismemberment insurance
• Dental care
• Travel assistance
• Vision care

Thank you, Cota's HR Department.

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