Responsibilities

• SAP Commerce Cloud (Hybris) Platform architecture, administration, and operational health of SAP Commerce Cloud environments (DEV, QA, UAT, PROD).
• Design and maintain highly available, scalable, and resilient commerce environments.
• Lead production support efforts, including Sev‑1/Sev‑2 incident response, root cause analysis, and post‑incident remediation.
• Perform advanced JVM performance tuning, capacity planning, and proactive system optimization.
• Govern platform standards, operational best practices, and runbook documentation.
• Lead SAP Commerce Cloud upgrades, migrations, and cloud transitions with minimal downtime.
• Own and improve CI/CD pipelines, deployment strategies, and release governance.
• Design and execute blue‑green or zero‑downtime deployment patterns.
• Coordinate releases across application, infrastructure, and CDN layers.
• Ensure proper change management and validation for all production changes.
• Architect and own the Akamai CDN strategy to optimize performance, reliability, and global traffic delivery.
• Design and manage Akamai Property Manager configurations and rule sets.
• Implement and optimize caching strategies, traffic routing, and edge logic for dynamic commerce workloads.
• Lead CDN preparations for high‑traffic events (seasonal sales, promotions, peak campaigns).
• Own Akamai security services including Web Application Firewall (WAF), DDoS mitigation
• Bot management and API protection, real‑time incident mitigation during security events.
• Ensure secure configuration of SAP Commerce Cloud environments, integrations, and certificates.
• Support compliance initiatives (e.g., PCI‑DSS, SOC2) and participate in security audits.
• Monitoring, Observability & Continuous Improvement
• Design and maintain observability across application, infrastructure, and CDN layers.
• Utilize monitoring and analytics tools to detect performance issues and anomalies proactively.
• Integrate Akamai log delivery with enterprise SIEM platforms.
• Drive continuous improvement based on performance data and incident trends.
• Act as the senior technical escalation point for commerce infrastructure issues.
• Mentor junior and mid‑level engineers and contribute to team skill development.
• Translate business requirements into scalable technical solutions.
• Communicate clearly with stakeholders during incidents and platform changes.
• Participate in architecture reviews and technical roadmap planning.
• Responsible for working in conjunction with other IT, application development, and business groups to understand functionality, scalability, performance, security, and integration requirements from the application perspective.
• Ensure compliance on change management process as needed through testing, development, or deployment tasks.

Qualifications and Experience

• Bachelor’s degree in computer sciences
• 10+ years of experience supporting enterprise‑scale eCommerce or web platforms
• 5+ years of hands‑on experience with SAP Commerce Cloud (Hybris) in production
• Experience with Akamai security services Web Application Firewall (WAF), DDoS mitigation and Bot management and API protection is a must
• Akamai CDN/Web & Data Center Security. Monitoring Web activity is a must.
• Jenkins Installation, build, deployment, and monitoring are musts.
• Experience with Web servers (IIS, Apache, and Tomcat) is a must.
• Experience in Linux and Windows operating systems is a must
• Strong expertise in Akamai CDN, including Ion/DSA, caching, and edge rules
• Advanced Linux/Unix administration skills is a must
• Strong understanding of JVM behavior, performance tuning, and troubleshooting
• Experiencing designing and supporting high‑availability, high‑traffic platforms
• Experience with CI/CD pipelines and release automation
• Infrastructure‑as‑Code experience (Terraform, ARM, CloudFormation)
• Strong troubleshooting and scripting skills (Bash or similar)
• Experience with observability tools such as Dynatrace (or Splunk, or ELK) is a must
• Working knowledge of containerization and cloud concepts (Docker, Kubernetes)
• Experience handling real‑time incident mitigation during security events and secure configuration of SAP Commerce Cloud environments, integrations, and certificates.
• Monitor and Support compliance initiatives (e.g., PCI‑DSS, SOC2) and participate in security audits.
• Design and maintain observability across application, infrastructure, and CDN layers.
• Utilize monitoring and analytics tools to detect performance issues and anomalies proactively.
• Experience in SAP Hybris tools and technologies like Solr, Impex, and backend jobs.
• The APM tool AppDynamics/Dynatrace would be an asset.
• Experience in GitLab or GitHub DevOps technologies, including CI/CD pipelines and artifacts.
• Working experience with load balance tools like NetScaler would be an asset.
• Exceptional troubleshooting and analytical problem-solving skills.
• Skills in scripting and automating repetitive administrative tasks would be an asset.
• Must be self-motivated and proactive.
• Must be willing to work in a dynamic, fast-changing environment.
• Must be “team” oriented. Ability to adopt new technologies as needed

Competencies

• Strong written and verbal communication skills
• Excellente documentation and problem-solving skills
• Strong experience with complex system implementation and organizational processes
• Experience collaborating on enterprise level projects

#YourFuture

Job Types: Full-time, Permanent

Pay: From $100,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: Hybrid remote in Kirkland, QC H9H 3L1