Manager, IT Infrastructure & Cyber Security – Waterloo, ON – Permanent

About Our Client
Our client is a trusted and well-established provider of community-based health services across Ontario. They work closely with public health authorities, hospitals and partner organizations to support integrated care delivery across a broad range of patient services. With a focus on accessibility, quality and innovation, they are committed to strengthening healthcare delivery through digital transformation and secure, scalable infrastructure.

What You Will Be Doing, as a Manager, IT Infrastructure & Cyber Security:

Security & Risk Management:

· Lead cybersecurity strategy and roadmap for infrastructure modernization, security posture improvement, and business continuity/disaster recovery (BCP/DRP).

· Coordinate annual penetration testing, analyze findings, and drive remediation with accountable owners.

• Oversee vulnerability scanning, prioritization, and patching across servers, endpoints, and network devices; maintain SLAs and report status/metrics.
• Ensure Identity & Access Management (IAM) controls are in place and monitored, including Azure AD (Entra ID), MFA, conditional access, and privileged access (PIM/PAM).
• Ensure compliance with applicable security frameworks, regulatory requirements, and internal policies.

Infrastructure Operations:

• Continuously assess operations for LAN/WAN, Wi-Fi, printers, and connectivity for gaps and opportunities to enhance performance, security posture, and user experience.
• Lead initiatives to modernize and optimize network infrastructure, ensuring improved security visibility and scalability.
• Oversee telephony and mobility including VOIP systems, unified communications, and mobile device management.
• Support the Administration and optimization of cloud services (Microsoft Azure, Office 365, Copilot) including cost governance, capacity planning, and performance tuning.

Service Delivery & Support:

• Own Level 3 infrastructure/security tickets in Jira; ensure timely resolution, SLA adherence, and transparent reporting on KPIs.
• Partner with IT operations teams on incident response, problem management, and continuous improvement

Leadership, Projects & Vendor Management:

• Hire, mentor, coach, and develop technical staff—fostering collaboration, accountability, and a culture of learning.
• Lead projects to deprecate legacy applications and assist with the technical setup of new solutions that enhance reliability, security, and user experience.
• Manage vendor relationships, contracts, and budgets for infrastructure, cloud, and security services; ensure quality, value, and performance.
• Contribute to strategic planning—optimizing current solutions for maximum value while introducing modern tools, practices and mature security setup

Internal & External Communications:

• Engage in internal/external committees and community functions (e.g., advisory boards, workshops, skill fairs).
• Work closely with vendor partners to ensure quality and value for money.
• Provide regular updates on IT operations status, risks, and workplans to leadership and stakeholders.
• Commit to ongoing professional development (e.g., workshops, seminars, certifications).

What You Should Have, as a Manager, IT Infrastructure & Cyber Security:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 5+ years in IT infrastructure and security, with at least 2 years in a leadership role.
• Hands-on experience with:

o Microsoft 365, Azure AD (Entra ID), Exchange Online, SharePoint, Teams, Intune
o Windows Server administration, Active Directory, Group Policy, DNS/DHCP
o Virtualization (Hyper-V, Azure Virtual Desktop, Citrix)
o SQL Server (backups, permissions)
o CrowdStrike (endpoint protection)
o Veeam (backup and disaster recovery)
o Microsoft Defender (endpoint and cloud security)
o Meraki (network and security appliances)

• Strong knowledge of networking, cybersecurity frameworks, VOIP systems, and mobile technologies is required
• Hybrid role with the need to attend our head office in waterloo at least 2-3 times a week.
• Excellent communication, problem-solving, and decision-making skills are required
• Familiarity with SASE tools and architecture is preferred.
• Experience in HealthCare, preferably Home HealthCare is a large asset.
• Vehicle is required and some travel is required

PREFERRED CERTIFICATIONS

• CCNP or similar networking certification.
• CISSP, CISM, or equivalent security certification.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• ITIL or PMP for process and project management
• Clear Background and Vulnerable Sector Check

What You Will Receive as a Manager, IT Infrastructure & Cyber Security:

· 95k - $115K base salary

· 5% annual bonus

· 5% RRSP matching

· 3 weeks’ vacation

· Paid sick days

· Excellent benefit package

· Employee assistance program

· Full-time permanent career

· Opportunity to work for a large public organization

The Shift You Will Be Working is:

• Day shift 8:30am-4:30pm (must have flexibility to assist after hours for emergencies)

Where You Will Be Working, as a Manager, IT Infrastructure & Cyber Security:

• Waterloo, ON (Hybrid work setting) with travel as needed throughout Ontario

#VSRADMIN

Pay: $95,000.00-$115,000.00 per year

Work Location: Hybrid remote in Waterloo, ON N2L 3K8