Before you continue reading this job description, you should know there are two non-negotiables to be considered for this position; you’ll need to be available to work on-site at our office (located in Halifax) and have full-time working availability for the duration of the contract. If you're unable to work on-site, or are a student who is returning to school in September, this isn't the right match for you, and we encourage you to explore our other opportunities. If those details aren’t deal breakers, then keep on reading, and apply to get some travel & tourism experience as a reservation agent!

Whether you have relevant experience, a degree in hospitality and tourism, or the right combo of knowledge and passion about what the Maritime provinces have to offer, this is the perfect opportunity. You’ll be helping folks make their travel arrangements on our client’s network of Atlantic Canadian ferry boats.

If you’re the one your friends rely on to make the calls on their behalf, plan and organize trips – right down to itineraries and spreadsheets – and nothing quite brings you joy like a perfectly-executed agenda, we’re looking for you! You’ll enjoy this work if you are natural born helper who takes pride in delivering an easy and positive customer experience. To be successful in the role you’ll be curious, an active listener, and have a proven skill for detail. If that’s not you, check out our other opportunities.

Here’s The Deal:

• This is a full-time, temporary position starting June 26th.
• We have varying contract end-dates to offer including October 30 and November 30. Be sure to tell us your preference in the screener questions!
• Hourly rate of pay is $17.00.
• To be considered, you need to be available to work full-time for the duration of the contract and be able to work on-site; if you’re a student, this won’t be the right fit for you.
• This position involves a rotational schedule of 30 to 45 hours per week, including regular evening and weekend shifts. Our program is open from 7:00 AM to 10:00 PM and is operational 7 days a week, including holidays. To be considered for this role, you must have open working availability within these hours. If you're looking for a typical 9 to 5 job, this will not be the right fit for you.
• Full-time training is provided on-site.
• NOC code 64409.

What We Offer:

• Free employee & family assistance program for legal, financial, and health support.
• Access to a dedicated virtual health program.
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.

What You'll Do:

• Help people make, change, or cancel ferry reservations over the phone in English.
• Create a positive connection with each customer you talk to. You’ll be an ambassador, not just for our client, but for the Maritime provinces in each interaction.
• Take ownership of each inquiry you handle. One-touch resolution is the goal.
• Follow risk and compliance processes and client policies.
• Act as an ambassador for the maritime provinces and tourism tips and tricks.

What You'll Likely Have:

• Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
• Effective communication skills. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
• Proven attention to detail and the ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• A committed work ethic and reliability with a consistently positive attitude. You’re someone who wants the team to succeed.
• Tourism experience or education is a valuable asset.
• A love of the Maritimes is an asset! If you’re passionate about what this region has to offer, you’ll shine in this job.

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

Job Type: Seasonal
Contract length: 6 months

Pay: $17.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Employee assistance program
• On-site parking

Application question(s):

• Please note that those who complete the following list of screener questions will be given preference in the application review process.

Are you looking for part-time, or full-time work?

• What are the hours and/or days of your working availability? Please be as specific as possible in your response.
• Are you able and willing to commute to train and work on-site in our Halifax office?
• Tell us in detail about your personal travel/tourism experience amongst the maritime provinces (answers generated with the use of AI will not be prioritized).
• Are you legally entitled to work in Canada?
• This seasonal position has varying contractual end dates. Please tell us which contract end-date you can commit to: October 30th or November 30th. *If you're looking for permanent employment, please include both preferred date and that you're looking for perm work.

Work Location: In person