Parts Manager – Volvo Cars Victoria

Volvo Cars Victoria has a rare opportunity for a Parts Manager to lead our Parts Department and contribute to the continued success of our dealership. If you are an experienced automotive parts professional looking to join a dynamic, collaborative, and customer-focused team, we want to hear from you!

At Volvo Cars Victoria, you represent a premium automotive brand renowned for its safety, innovation, and sustainability while working within the supportive and growth-oriented environment that the GAIN Group of Companies in known for.

If you are a motivated leader with a passion for customer service, team development, and operational excellence, we encourage you to apply and become part of the Volvo Cars Victoria team and the GAIN Group of Companies.

Compensation, Benefits & Perks

• Competitive performance-based compensation package
• Comprehensive health and dental benefits
• Open, engaging, and supportive workplace culture
• Opportunity to work with Volvo, a progressive and globally respected premium automotive brand
• Career growth and advancement opportunities within Volvo Cars Victoria and the GAIN Group of Companies
• Employee discounts across all GAIN Group of Companies locations

Key Responsibilities (include, but are not limited to)

• Develop and execute operational goals and strategies for the Parts Department
• Lead, mentor, and support the Parts team while fostering a culture of exceptional customer service and employee engagement
• Provide ongoing coaching, training, and performance development in a positive and constructive manner
• Manage inventory control, purchasing processes, and staff utilization to achieve departmental objectives and profitability targets
• Monitor and ensure all parts invoices are accurately processed, closed, and paid in a timely manner
• Address and resolve customer concerns promptly and professionally in accordance with dealership policies
• Support all areas of the Parts Department, including retail, wholesale, front counter, back counter, and telephone sales
• Drive parts and accessory sales initiatives through promotions, events, and marketing activities designed to increase revenue, gross profit, and customer satisfaction
• Maintain knowledge of manufacturer programs, warranty policies, and industry best practices
• Ensure all month-end reporting and financial documentation are completed accurately and submitted within established deadlines
• Monitor departmental performance through regular audits to ensure operational standards, customer service expectations, and quality requirements are consistently met

Qualifications & Requirements

• Minimum two years of experience as a Parts Manager or Assistant Parts Manager in an automotive dealership
• Demonstrated ability to manage a profitable Parts Department in accordance with dealership objectives
• Strong inventory management, purchasing, and financial oversight skills
• Exceptional organizational abilities with a high level of accuracy and attention to detail
• Proven ability to identify solutions and adapt to evolving customer expectations
• Strong leadership, communication, and team-building skills
• Ability to maintain composure and effectiveness in a fast-paced environment
• Commitment to fostering a culture of continuous learning, accountability, and operational excellence
• Proficiency with dealership management systems and data entry processes
• Successful completion of a criminal record check and driver's abstract upon hire

Join us today and experience the difference that comes with being part of a team that values excellence, integrity, and continuous improvement.

GGPW

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount

Experience:

• Parts Management: 2 years (preferred)
• Inventory Control: 2 years (preferred)
• Purchasing: 2 years (preferred)
• Customer Service: 5 years (preferred)

Licence/Certification:

• Parts Technician (Red Seal) (preferred)
• Driving Licence (required)

Work Location: On the road