Director of Field Support

Founded in 2001, PuroSystems, LLC. is a leader in the franchise restoration industry, having launched PuroClean, which has become one of the leading property damage remediation franchise organizations in North America. With a network of over 500 offices, PuroClean touches the lives of people in communities throughout the Canada and U.S. by providing property emergency restoration services.

Headquartered in Mississauga, Ontario, we proudly support 60 franchise locations across Canada. Together, we are leaders in property emergency services, specializing in: Water & Fire Damage Restoration, Mould Remediation, Biohazard Cleanup and Emergency work. We serve a diverse range of residential and commercial communities throughout Canada. Our primary focus is to meet customer needs and resolve issues as efficiently as possible.

Job Responsibilities

The Director of Field Support is responsible for providing estimate training and oversight, operational support, technical guidance, and assisting with operational best practices for our locations across Canada. The ideal candidate is well-versed in all estimating platforms, is knowledgeable of various carrier SLAs, and can work effectively with franchise owners and senior leadership.

The Director of Field Support role ensures that estimators are proficient in industry standards, carrier guidelines, and estimating platforms, while maintaining accuracy, compliance and profitability across all restoration projects. The Director will work closely with operations leadership, franchise owners, project managers, and estimators to elevate technical expertise, ensure estimate quality, and drive consistency in scoping, documentation, and claim presentation. This position ensures that our valued clients and property owners have an outstanding experience and are ultimately satisfied throughout the entire restoration process.

This position serves as both a coach and quality control leader – driving estimator competency, estimate consistency, margin performance, and successful claim outcomes across all restoration projects.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

•Oversee the quality of estimating, scoping and file documentation of local operations within the PuroClean network.

•Work collaboratively and closely with reviewers and adjusters to ensure the local teams are meeting industry standards in quality, estimating, and timing.

•Identify opportunities to improve efficiencies and standardize our service and output at all locations.

o Stays abreast of technologies and industry software

•Provides estimating and project management training to personnel within the franchise locations, as required

o Complete internal estimate reviews

o Train and support the team in the field

o Establish and support continuous improvement process across all locations

•Works closely with members of the leadership team to improve efficiencies, best-practices, and integrate administrative and operational support into the overall success.

•Other duties as assigned

Additional Duties & Responsibilities

•Conduct business at all times with the highest standards of personal, professional and ethical conduct

•Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies

•May participate in any variety of meetings and work groups to successfully integrate regional platforms and functions

•Ensure all safety precautions are followed while performing the work

•Follow all policies and Standard Operating Procedures as instructed by Management

•Perform any range of special projects, tasks and other related duties as assigned

•Availability to travel throughout Canada (up to 25% of time)

Required Education & Experience

•5+ years of estimating experience in the insurance restoration industry

•Advanced proficiency in Xactimate (Level 2 or 3 preferred)

•Strong understanding of insurance claims processes and carrier standards

•Experience in water, fire and reconstruction restoration projects

•Experience in a training or leadership role

•Familiarity with job management systems - DASH/CoreLogic and PSA experience would be considered an asset

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

•Technical expertise in restoration estimating

•Large and complex loss experience is considered an asset

•Strong organizational skills and sense of business operations with a focus on continuous improvement and execution

•Proven ability to think outside the box and be an innovative problem solver

•Analytical and auditing ability

•Conflict resolution and negotiation support

•Ability to create high quality estimates using Xactimate

•Ability to build and maintain positive working relationships

•Strong communication skills, written and verbal

•Well-developed interpersonal skills, and collaborative attitude

•Excellent organizational abilities

•Effective problem-solver; quick-study who is able to rapidly and easily assimilate new information. Demonstrates an entrepreneurial mindset

•Show success in budgeting, financial management, team development, and performance management

•Demonstrate ability to problem solve and make strategic decisions; ability to be creative, flexible, and adaptable to new situations and assignments

•Be a visionary leader and able to motivate a team to deliver on performance and financial goals

•Interact with executive management and boards in partnership with market leadership

•IICRC (WRT, FSRT)

•IICRC (Odour, Applied Structural Drying, Applied Microbial Remediation technician) is an asset

•Proven ability to manage, coach and mentor team members

•Ability to read and interpret construction plans and documentation provided by consultants

•Ability to work safely and efficiently within a team environment or independently

•Excellent negotiating skills

•Ability to multi-task, meet deadlines and work in a fast-paced environment

•Strong drive to see project through to completion

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Experience:

• Xactimate: 5 years (required)

Licence/Certification:

• IICRC Certification (required)

Work Location: In person