Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Sales Development Representative Role but actual role title is B2B Sales Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

Annual base salary of $51,000 CAD, plus a performance-based bonus with the potential for additional earnings.

About the Job

Due to continued expansion and growth, TP Canada is currently recruiting for an online Senior Sales Development Representative to drive the roll out of a unique digital marketing advertising solution to North American markets. We are partnering with Pinterest to help businesses build brand awareness, increase product sales and much more. Our client’s ad solutions leverage innovations and analytical insight to find, attract, and engage intended audiences as they use our clients’ cutting-edge social media platform.

This is an opportunity to work with one of the fastest-growing players in social media, with the

support of a leading global professional services company. Our high performing team

has a proud track record. We maintain a positive, high performing team environment by looking

out for each other, cherishing diversity and taking time to stop and celebrate success together

regularly. TP offers a range of benefits such as; training, external study support and

unrivalled opportunities for growth and further progression. Other benefits include a

competitive and highly rewarding variable sales performance bonus scheme.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Speak on the phone or by video with different types of Pinterest Customers who are looking for help with their advertising and branding goals and try to schedule a meeting between them and an advertising consultant.

• Email Pinterest Customers who you may not be able to contact directly by phone and help them with their advertising and branding goals and try to schedule a meeting between them and an advertising consultant.

• Manage your time and prioritise your work using our internal CRM tool (Salesforce) and keep it updated with relevant information such as creating sales opportunities for your Partner Manager colleagues.

• Work closely with your program lead and/or manager to identify process improvements for the handling of leads and and the customer experience as well as improving the number of meetings booked with Partner Managers.

• Speak on the phone or by video with different types of potential Pinterest Customers who are looking for help with their advertising and branding goals and try to schedule a meeting between them and a Partner Manager.

• Email potential Pinterest Customers who you may not be able to contact directly by phone and help them with their advertising and branding goals and try to schedule a meeting between them and a Partner Manager.

• Maintain an impeccable standard of the customer experience throughout all communication with Pinterest customers.

• Manage the customers journey from their first contact with you all the way to booking an appointment with a Partner Manager who will help them realise their advertising, branding and engagement goals.

• Execute Outbound sales motions to drive incremental, net new revenue for the client.

• Build great relationships with Advertisers coming from Outbound lead data sources.

• Proactively identify the right business contacts in potential Advertising Partner organisations and initiate the Sales Process.

• Outreach to advertisers using creative strategies around seasonal moments, product offerings, and more using a variety of outreach tools including email, phone, social platform messaging, etc.

• Create sales opportunities for Partner Managers in Salesforce.

• Work closely with the program lead to identify process improvements to increase quantity of leads, quality of leads, and speed of lead to opportunity conversion.

• Deliver on agreed KPIs in conjunction with team needs.

• Act as a senior point of contact and knowledge escalation within the team.

• Act as a key support point for the new joiners in the team.

• Develop your profile and your career by working collaboratively with many different teams and organisations. Develop your relationships, experience, knowledge and skills to move on to be a Partner or Account Manager or another exciting role within [supplier].

Qualifications

• Ideally 2 years of experience in a target driven, customer-facing role.

• Demonstrated experience using analytical approaches to solving business problems.

• Demonstrable ability to train and educate advertisers on solutions including how to create and optimise campaigns.

• Demonstrable ability to understand, validate, and overcome customer objections by crafting a compelling marketing plan to use Pinterest’s platform & functionality to achieve advertisers goals.

• Proficiency with Microsoft Office, Google’s G-suite collaboration and presentation tools.

• Experience of Salesforce or other CRM tools.

• Proficiency with Microsoft Office, Google’s G-suite collaboration and presentation tools.

• Experience of Salesforce or other CRM tools.

• Proven experience in working towards quarterly goals, in a KPI driven environment.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 5 weeks of training and nesting and 4 weeks of ticketing, 2 weeks annual leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

• Training Hours of Operations: 3-4 weeks of on-site training, 9AM to 6PM EST

Location

• Hybrid

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.