Associates are typically members of a team of workers who collaborate to ensure that a client's needs are met during a visit or a transaction. They frequently interact with customers, use their people skills to help with sales, create a pleasant and clean environment, and ensure that clients and customers enjoy their experience. Associates are usually the first point of contact for customers. They must be pleasant, friendly, and communicative with customers as they need to listen and assist customers with their needs, explain products and availability, and make sales.
Associates are sometimes called upon to write sales reports or requests for materials. They handle paper money, credit cards, and checks and ensure customers get what they paid for and that their transaction and change and charges are accurate. They help customers find products that match their budget and satisfy their needs and assist with product selection. They also take inventory and restock shelves and sometimes handle customer complaints. Associates usually have one year of experience working in a retail store and should have basic sales training and excellent customer service skills.