See under "Interview Process"
Anonymous
Thank you for your feedback. There was some miscommunication between me and my HR department and as a result you received a regrettable impression of not only our organization, but of my department, and for that I am truly sorry. But there was also a miscommunication between me and you and I want to make clear some details that have been omitted from your review. It seems we may have lost an opportunity to accomplish a lot of good work together; however, some of your assumptions are not factually correct. I am only, though, responding to the points that I think may clarify the process for future applicants. I can share with you that the reason your initial interview may have seemed "easy" is because I have found myself spending a lot of time with potential candidates who have a breadth of experience similar to yours whose marketing tests did not meet my standards. So the phone interview is really a screening process that allows me to quickly assess a candidate's management skills and marketing experience. If they still seem like they may be a good fit, I'll send them the marketing test so that I may gauge their judgment and writing skills before I spend time with them during an in-house interview, which is significantly longer than the phone interview. If I believe a candidate's critique and writing test demonstrates strong copywriting skills, an eye for design, sound judgment, thoughtfulness, creativity, a commitment to quality and a passion for doing good work, then I request to schedule with them an in-person interview, where I delve into the details of the position as well as a candidate's previous experience more thoroughly. While the test requires a candidate to demonstrate skills that may have been honed earlier in their career, it still is the best way for me to assess some of the skills that are critical to success in this position and is a true reflection of the type of feedback the marketing director would need to share with the marketing team. If the prospect of taking such a test sounds like a hoop you don't want to jump through, that is completely understandable, but it's a requirement of the position. After our 30-minute conversation, I explained to you the parameters of the marketing test: that once I send it to you, you will have 48 hours to complete the test. Forty-eight hours is more than enough time to complete it, but I understand that some candidates are currently employed and this being a relatively high-level position, they may be in the middle of a project or deadline that wouldn't allow them the few hours to dedicate to such a test with an immediate deadline. You interviewed, I believe, on a Wednesday and requested that I wait to send you the test until Friday so that you could complete it over the weekend. This is not a request I would usually entertain, but I did and made an exception. Granting this request however, required me to change up my process, and wait two days to send the test since if I had sent it after hanging up with you, you would have an unfair advantage over the other candidates because you would have had days longer to complete the test. Friday came and went and I forgot to send you the test and I take full responsibility for that. That was my mistake and I own that. But, I woke up Saturday and remembered that I didn't send you the test and then realized that even though I forgot, you did not bother to reach out to me to request it the evening before--after you made a special request that ultimately did give you an unfair advantage over other candidates. I'll be completely honest here: I thought, "If this guy really wanted the job, why isn't he asking me where the test is?" If I were the candidate and I really wanted the job, I would have reached out to request the test. So, you actually failed a test that I did not intend to give you. I waited to see if you would reach out to me and you never did, you wrote this review of our interview instead. Regarding your portfolio, you did share with me a series of links, a number of which I did not click into before speaking with you and would not during the screening process. I just do not have the time to click into 25 different links prior to a phone interview. If you had advanced to the second-round interview, I would have looked more closely at the links you provided prior to meeting with you. What might be helpful for future hiring managers reviewing your portfolio is if you present it on an online platform that enables you to share your portfolio visually. Having to click into 25 links, and open 25 different windows when I'm scanning resumes is just not something I have time to do. Good luck in your search.
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