A Great Company to Work For! - Client Service Professional H&R Block Employee Review

5.0
Mar 22, 2012
Recommend
CEO approval
Business outlook

Pros

-Very flexible with scheduling -Excellent communication throughout the company -Decent pay -Management makes you feel like everybody is a part of a team -Great training -Opportunities for career advancement

Cons

-Seasonal position, it would be nice if the CSPs had the opportunity to work during the summer

Explore other reviews about H&R Block

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers and enjoy helping clients

Cons

Long hours, especially at the end of tax season

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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