22 Client services representative jobs in Ladysmith, BC

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    There are open client services representative jobs in several cities near Ladysmith, BC including Nanaimo, BC, Duncan, BC, Nanoose Bay, BC, Ladysmith, BC, Cobble Hill, BC, Chemainus, BC.

    VCA Canada

    3.5

    Client Care Specialist - VCA Canada Ladysmith Animal Hospital

    Ladysmith
    Job Description:

    VCA Canada Ladysmith Animal Hospital is currently welcoming a full time Client Care Specialist to join our team. In this role you will help our clients and their pets feel welcomed and appreciated!

    • Create a warm and welcoming environment for our patient and pet parents

    • Ability to answer a multiline phone system and track and book appointments effectively

    • Placing outbound calls to pet parents for follow-up and future appointment bookings

    • Respond and manage email correspondence; clients, referring veterinarians & internal office messages

    • Admitting and discharging pet patients

    • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

    • Scheduling appointments

    • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

    • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

    • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

    • Previous customer service or front desk experience in hospitality or retail is an asset!

    • No experience with animals, no problem, so long as you love pets!

    About Ladysmith Animal Hospital

    The Ladysmith Animal Hospital has been serving the Ladysmith, BC community since 1976. Dr. Colin Jerome joined the hospital in 1991 after graduating from the University of Saskatchewan. The team moved to a brand new custom-built facility in 1994 where they continue the tradition of providing companion animal care including medical, surgical, dental, digital radiology and laboratory services. The veterinarians and staff at Ladysmith Animal Hospital recognize the uniqueness and importance of the human-animal bond in our community.

    What VCA Canada Offers

    Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

    • A caring culture of Wellness and Appreciation!

    • Competitive wages and benefits!

    • Annual uniform allowance

    • Exceptional career development: there is room to grow here!

    • Referral Bonus Rewards

    • Opportunities to give back in your community through VCA initiatives

    • Generous personal pet care discounts

    • And extra perks like shopping discounts and cool wellness apps!

    Click “Apply Now”

    VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

    Base pay range

    The minimum salary is $31K and the max salary is $37K.
    $31K – $37K/yr (Glassdoor est.)
    $33K
    /yr Median
    Ladysmith
    If an employer includes a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

    Company overview

    Size
    1001 to 5000 Employees
    Founded
    1981
    Type
    Company - Private
    Industry
    Pet Care & Veterinary
    Sector
    Personal consumer services
    Revenue
    Unknown / Non-Applicable

    VCA Canada Ratings

    3.5
    • 59 %
      Recommend to a friend
    • 54 %
      Approve of CEO
    • 8 Ratings
    • Career opportunities
    • Comp and Benefits
    • Culture and values
    • Senior management
    • Work/Life Balance

    VCA Canada Reviews

    Pros
    • "Benefits were decent" (in 3 reviews)
    • "Coworkers were fabulous" (in 3 reviews)
    Cons
    • "Shift work Minimum wage pay Disorganization Bad management" (in 4 reviews)
    • "Lack training, not courteous to workers" (in 4 reviews)

    VCA Canada Benefits

    3.4
    3 Ratings

    Employee benefit reviews

    Most commented

    • Health Insurance(6 comments)

      "extended health is very comprehensive"

    • Vacation & Paid Time Off(3 comments)

      "Higher vacation time allotted than government guidelines."

    • Sick Leave(3 comments)

      "Its only unpaid theough the hospital, otherwose its what the government offers"

    • Mar 26, 2024
      Former Employee in Calgary, AB, Alberta

      Standard package. Pretty good options.

    • Nov 28, 2023
      Former Employee in Calgary, AB, Alberta

      Nice that they have matching RRSPs now

    • Aug 31, 2023
      Former Manager in Toronto, ON, Ontario

      Great dental coverage in health benefits