Working at PagerDuty | Glassdoor.ca

PagerDuty Overview

San Francisco, CA (US)
201 to 500 employees
2009
Company - Public (PD)
Computer Hardware & Software
Unknown / Non-Applicable
PagerDuty is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time, and ... Read more

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PagerDuty – Why Work With Us?




PagerDuty is the digital operations platform for action that integrates machine data with human intelligence to improve agility and visibility across organizations. We empower teams to make sense of complex data, respond and engage in real-time, and learn and prevent future issues, so teams can take action on the most pressing problems and spend time on innovation instead of manual, reactive tasks.

Over 10,000 customers across every industry such as financial services, telecommunications, media, retail, healthcare, education, and more rely on PagerDuty as they modernize their operations.

We take our mission seriously, whether it’s building an amazing product or great culture. We inspire our people to solve real customer problems, to be authentic, have fun and create something life changing. It’s pretty simple; we know that inspired people are at the core of helping our customers achieve phenomenal success.

We Invest in Our People

What you can do with your career becomes a shared journey to what we can achieve together.  We have loads of opportunities for training, highly impactful leaders, and an impactful performance management process.  We don't just talk about how you're doing once a year.  Our people set quarterly goals with their manager and then have check-ins monthly against those goals to make sure they’re growing professionally and doing meaningful work aligned to our key business objectives.

We Take Care of Our People

We're not just talking about free lunch and cool benefits (though we have those too).  We know that to work at your best, you need to have an environment that encourages collaboration and is friendly, fun and inclusive. 

 Our values guide our decisions and how we work individually and interact as a team every day. 

We Care about the Community

We are part of "Pledge 1%" which means we donate 1% of equity, 1% of product and 1% of all employee time to charitable or philanthropic causes. Additionally, investing in diversity and inclusion is one of our most important missions at PagerDuty as we build the next generation of leaders. We partner with several organizations dedicated to that cause including Code2040, Hackbright Academy, and the Hispanic IT Executive Council.


A Product to be Proud of

PagerDuty is investing in cutting-edge technologies like machine learning, automation, analytics, and more to help our customers solve their most critical challenges. We reinforce our offerings with an enterprise-grade platform with high reliability, availability, and strong security and control capabilities. We focus on innovation and on delivering the best solutions to support every operational use case. We’re proud of our product and think you will be too!

 

For Engineers Who Solve Hard Problems

As software eats the world, we empower engineers to own their own destiny, and organizations to deliver better digital experiences. Get your adrenaline going as you work on a range of technical tasks as part of a scrum team in an agile environment. We want people who are passionate about building innovative and disruptive products that customers love, and which deliver business results. We empower our people to mentor others, to build strong teams and accelerate professional growth. Join us in our quest to build the modern Digital Operations Management platform.

 

Company Wide Hack Days!

Once a month at PagerDuty we have a company wide hack day! Hack day isn’t just for our engineers, but for anyone who would like to make PagerDuty better for our customers. Ideas are presented to the entire company and we vote on our favorite ones. Hack day ideas that win become part of the product--our people directly impact the experience of our customers.


Interning at PagerDuty

I had the privilege of doing a software engineering internship at the PagerDuty office in San Francisco, and it was incredible experience. I got to work alongside talented engineers on a team where my work was valued—and often resulted in a deployment to the live product.  During my internship, I was able to improve my personal development in addition to my job responsibilities. I had the opportunity to join a data science interest group, give a lightning talk, and help facilitate a Breakathon. However, what really stood out to me was the culture. I’ve completed five internships at other companies, and I don't think I have experienced anything quite like what PagerDuty has. The easy camaraderie and strong empathy among my teammates were like nowhere else, and I looked forward to coming to work everyday, even on a Monday morning. I'll forever be thankful to have had such an experience and met so many people I admire. It’s an experience I can't recommend enough.

Innovating for customers in a dynamic, high-velocity, hyper-competitive market requires awesome people doing the best work in their careers at PagerDuty. For our people and our teams to thrive, we must set clear goals and define our values—in plain English—that translate to behavior.

Our values are more than words on a poster—they define the way we win together, the fabric in a tapestry of ethics, integrity, equality, and inspiration for our community:

We are extremely proud of our inclusive company culture. It’s been a core tenet and asset for our business from the start. From our CEO and leadership team to our newest hires, we are thoughtful, intentional, and visible in demonstrating our values in all we do.

PagerDuty’s Inclusion, Diversity and Equity programs focus on two core areas fundamental to our success: DISCOVER amazing talent from underrepresented populations and sustaining an inclusive environment where everyone can FLOURISH.


DISCOVER

Representation in Recruitment. PagerDuty’s goal is to have candidates from underrepresented groups at our on-site interviews. We also require the agencies we work with to provide a diverse candidate pool.

Career Accelerator Program. We are redefining pathways to employment at PagerDuty through our Career Accelerator Program. Based on a traditional internship or co-op program, we bring individuals on board for sessions that last 8 to 16 weeks, for a total of three sessions per year. But unlike a traditional internship program, we identify our talent through hackathons and partners like Code2040 and Hackbright, and look for those returning to the workforce after time away, as well as veterans transitioning into corporate careers. Over the past two years, over 50% of our participants have been from groups traditionally under represented in Tech.

Fair Recruitment Practices. From the moment we open a new job, we work to integrate diversity at every step:

  • Recruiters and hiring managers review their sourcing strategy, with a focus on increasing representation in the pipeline.
  • Job descriptions are reviewed for inclusive language.
  • We use structured interviews to help remove interviewer bias. Our interviewers and hiring managers are requested to complete training courses which includes a component on bias awareness and mitigation.
  • Candidates with disabilities can request accommodations at any step of our process.

FLOURISH

Employee Resource Groups (ERGs) are funded, voluntary, employee-led groups that foster a diverse and inclusive workplace culture. While each group has its own flavor, their mission, activities, and goals are aligned around these four core pillars:

  •  Connect with others from a shared demographic group and their allies
  •  Enrich our inclusive culture through relevant learning, educational, and celebratory activities
  •  Empower members through professional development and leadership opportunities - including mentorship
  •  Support PagerDuty’s business goals by participating in and organizing service and recruiting events


We currently have five ERGs with members and allies around the globe:

  • Array: Black and Latinx
  • PageAble:  People with Disabilities + Accessibility
  • PatriotDuty: Military and Veterans
  • RainbowDuty: LGBTQIA
  • SisterDuty: Women 

Equal Pay. We have implemented systemic changes to promote gender pay equity. At PagerDuty, male and female team members are compensated equally, within 1-2 percent, job for job, at the same level. We’ll also be expanding our efforts to focus on race/ethnicity this year. We’re committed to equal pay and have taken Glassdoor’s Equal Pay Pledge. 

Parental Leave. Our paid U.S. parental leave provides 22 weeks. We also provide 12 weeks of paid parental leave for non-pregnant parents, including adoptive parents. We are incredibly proud to have made it more possible for all of our team members on “BabyDuty” to have the much-needed time off to care for and spend with their new child.

Teaming Inclusively. Whether a Dutonian is an individual contributor, manager, or leader, we have workshops dedicated to raising awareness of, understanding and mitigating bias in our daily interactions. Additionally, we ensure that bias awareness training is embedded into learning sessions around performance evaluation, recruitment, teaming, and coaching.

Gender Neutral Bathrooms.  We believe every Dutonian should feel comfortable using the restroom that they are most comfortable in.

Name Guide. We recently launched a tool where Dutonians can verbally record their name and attach it to our internal look-up tool. Now we can make sure we’ve got the pronunciation right before you walk into that first meeting with a new colleague.

Mother's Rooms and Prayer Rooms in our offices.

PARTNERS

We partner with leaders in the diversity and inclusion space that not only help us build diverse pipelines, but also provide coaching, mentoring, and professional development for our people. Our current partnerships are with:

  • Code2040
  • Hackbright Academy
  • Hispanic IT Executive Council (HITEC)
  • The Bridge School

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please emailaccommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Interview FAQ Guide

“ At PagerDuty, we are proud of our interview process, which is designed for mutual discovery. We focus on understanding your skills, experiences, and how you work best. For you, it’s the chance to learn more about the role and our mission, meet people who would be your teammates and collaborators, and hopefully find out a little bit about the culture that we Dutonians think is pretty special."

- Andrea Constantinides, Director of Inclusion and Belonging, Recruiting Innovation and Operations

If you’re thinking about interviewing at PagerDuty or are currently in the process, lucky you! You are in the right place. Here, you will find all the detailed information that will help you navigate the interview process and, at the same time, hopefully answer all of your crucial questions.

We understand that interviews can be stressful so we developed a process that truly allows us to get to know you and your past experiences so we can better assess whether you and PagerDuty are a good match.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please emailaccommodation@pagerduty.com and we will work with you to meet your accessibility needs.

***

Interviewing

After an initial chat with your recruiter, a call will be set up with the hiring manager. If all goes well, you will then proceed to an onsite interview at our San Francisco or Toronto office.

The onsite process includes, on average, four or five interviews that last for around 30-45 minutes each. During your interview, you will meet with your recruiter. This is your opportunity to ask any and all questions about PagerDuty and/or the interview process itself. During this time, your recruiter will also delve further into the company’s vision and values.

If you have a midday interview, a delicious lunch will also be provided. Please read on for some interview tips and to prepare for the specific team you will be interviewing with.

Product: Prior to interviewing, it is recommended that you start a free trial of PagerDuty to familiarize yourself with our product. After an initial chat with your recruiter, a call will be set up with the hiring manager for this role. If the hiring manager decides to move forward with your application, you would then proceed to an onsite interview. The majority of our interviewers are in San Francisco, but we also have a few in Toronto. If you are applying for a director-level role, you will also be meeting with the Vice President of Product.

UX Design: Come prepared to share your design portfolio with us. We want to see design work from various phases of a completed project, not just finished work, as we are interested in seeing how you got to the finished state. Plan to show at least 3 projects during the hour.

Customer Success: After an initial chat with your recruiter, a call will be set up with the hiring manager. After your call with the hiring manager, a writing assignment will be given to you, which will need to be completed and sent back to us within 48 hours. We will share the details of the writing assignment with you via email. If your completed assignment matches what we are looking for, we will contact you to schedule an onsite interview.

A loaner laptop will be provided for you on the onsite day as you will be expected to prepare a demo to present to the team. Please ensure you become familiar with the core concepts of PagerDuty; we will expect you to be able to manually trigger an incident and receive a phone call.

Customer Support: After an initial chat with your recruiter, a call will be set up with the hiring manager. If the hiring manager decides to move forward, we will contact you to schedule an onsite interview. A loaner laptop will be provided for you the day of the onsite.

Prior to your onsite interview, you are expected to create an account so you can access our Knowledge Base and become more familiar with the PagerDuty interface since you will be doing exercises on it during the interview. We want to ensure that you become familiar with the core concepts of PagerDuty; we will expect you to be able to manually trigger an incident and receive a phone call.

Note: If you are applying for a Technical Support Engineer role on our Customer Support and Success team, the onsite will also include a Scripting/ API and monitoring slot.

Sales: You will start with an introductory phone call with your recruiter, followed by either an in-person meeting or phone chat with the hiring manager.

There are multiple sales levels at PagerDuty. If you are interviewing for entry-level roles such Sales Development Representative or Business Development Representative, you will be meeting with four or five members of the team.

If you are interviewing for higher-level roles, you will be required to present a demo to showcase your ability to close deals. We will provide you with a laptop for this demo and all the preparation that you will need. The rest of the day will include meetings with the team.

Marketing: You will start with an introductory phone call with your recruiter, followed by either a quick in-person meeting or phone chat with the hiring manager. If the hiring manager chooses to move forward, we will contact you to schedule an onsite interview to meet the team.

Because PagerDuty has distributed teams and supports working remotely, you may have video interviews during your interviewing process.

Engineering Interviewing

Your interview process will begin with a brief call with your recruiter to see if the position is a good fit. If we decide to move forward, the next step will either be an introductory phone call with the hiring manager or a 60-minute technical session. Don’t worry, we will let you know what to expect!

Technical Session:
This session focuses on practical coding skills and will be a home exercise with you and one of our engineers based in either Toronto or San Francisco. One of our recruiting coordinators will reach out to schedule a time that is best for you.

Prior to the call, you will be required to spend about 30 minutes preparing a todo skeleton application. You will need to have the development environment set up and the project ready to go for the interview session. We will be focusing on what you can accomplish during the call itself, so keep things simple and be sure to read instructions carefully!

Onsite:
If your technical session is successful, we will invite you onsite to meet with four or five members of the team. We do have interviewers-in-training so it is possible that you may meet with more team members who will be shadowing the coding slots.
In terms of preparation, you will need to bring a laptop with a working development environment of your choice. If you don’t have a laptop, we can provide one for you.

The onsite day includes a few different coding and whiteboarding sessions. The coding sessions will be conducted by our engineers in either the San Francisco or Toronto office and will last for approximately an hour each. You will also have an interview with the hiring manager for this role. If you have a midday interview, lunch will be provided. (FYI, lunches here are pretty delicious).

For the coding sessions, communication is key when solving problems. Don’t be afraid to ask questions and talk through it out loud to the interviewers in the room. We really want to see your thought process! If you make a mistake, don’t stress. At PagerDuty, we value resilience and strive to always learn from our mistakes.

During your onsite, you will meet with your recruiter. This is your opportunity to ask any and all questions about PagerDuty and/or the interview process itself. At this time, your recruiter will also delve further into the company’s vision and values.
If you are applying for a director-level role, you will also be speaking with the SVP of Product Development.

After you have spent time with us onsite, the team will gather feedback and decide if you meet the expectations for this role. Your recruiter will then get back to you as soon as possible.

Because PagerDuty has distributed teams and supports working remotely, you may have video interviews during your interviewing process.

***


To best prepare for your onsite interview, please see the following Interview Do’s & Don’ts:


Don’t be vague when answering questions. Provide concrete details and examples of how you approached a problem and fixed it.
Don’t be late. We understand that traffic and mishaps occur; however, planning ahead is important. If you are going to be late, please let your recruiter or coordinator know.
Do wear what makes you comfortable. We are pretty relaxed at PagerDuty, so dressing in a suit isn’t necessary.
Do arrive about 10 minutes early. Your recruiting coordinator will give you a quick tour of the office before your interview starts. Arriving 10 minutes early is plenty of time.
Do ask your interviewers questions. This is your chance to be vocal and really show your interest in the company and position.
Do be yourself! Relax! This is an interview, but remember what we said earlier: We don’t want this to be a stressful experience. Every interviewer in the room was once in your shoes.

***


If you still have questions after reading this guide, please reach out to your recruiter or coordinator. They would be more than happy to help out!

PagerDuty Reviews

  • Helpful (2)

    "Excellent Company, Growth and Execution Challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Toronto, ON
    Former Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PagerDuty full-time (More than a year)

    Pros

    - Superb compensation plan
    - Product is industry leading
    - Customers want to learn about and buy the product; lots of inbound interest
    - Excellent marketing function; helps drive pipeline
    - Opportunity to grow professionally; promotion or transfer into new roles
    - Fantastic diversity and inclusion; no one ever feels left out
    - Learn from some of the industries best DevOps people
    - Really awesome perks like free lunches, ESPP, and wellness programs
    - A place where you can really come into your own as a software sales professional

    Cons

    - Below average sales operations; takes way too long to send/edit quotes to a customer
    - Lack of enablement and coaching; not a lot of feedback or direction on where to improve so you consistently feel stuck
    - Lack of execution and alignment; probably the biggest con. The sales org hops from one thing to the next without actually executing on anything; makes it more difficult than it should be to be successful
    - Could be a more encouraging environment, quite negative at times

See All 205 Reviews

PagerDuty Photos

PagerDuty photo of: Team building at Company Kick Off
PagerDuty photo of: PagerDuty Office San Francisco
PagerDuty photo of: PagerDuty Atlanta Brand Launch Party
PagerDuty photo of: IPO Day
PagerDuty photo of: IPO Day
PagerDuty photo of: IPO Day
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PagerDuty Interviews

Experience

Experience
45%
14%
41%

Getting an Interview

Getting an Interview
54%
26%
11%
3
3
2
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Product Manager Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 3 weeks. I interviewed at PagerDuty (Toronto, ON) in May 2020.

    Interview

    Phone screen with internal recruiter
    1:1 with Director of Product
    4 hours of onsites with Design, Engineering, Pricing and hiring manager

    Overall I think they were ok to interview with. When they declined me (which is totally ok) they provided very little feedback citing 'confidentiality'. When I completed my interviews they were okay to ask me detailed feedback. I think for a company that espouses 'kindness' culture that's hardly kind.

    In the Pricing interview, the person who I interviewed with was clearly unhappy and couldn't smile or show any positivity.

    Interview Questions

See All 103 Interviews

PagerDuty Awards & Accolades

  • Silver Stevie Winner: Customer Service Team of the Year, The International Business Awards, 2016
  • Best Place to Work in the Bay Area, Top Workplaces, 2016
  • 50 Highest-Rated Private Cloud Computing Companies To Work For, Battery Ventures + Glassdoor, 2016
  • Best Tech Startup, Tech in Motion (TIMMY Awards), 2016
  • Impact Awards for Best DevOps Tool, Tech Target, 2017
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Work at PagerDuty? Share Your Experiences

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