* Please read the Languauge Skills Requirement before applying.
** We are filling a Full Time Position first.
*** Happy 2023.

Being one of the top solo GP Invisalign Provider in Richmond BC, and the cosmetic dentistry consultant for the Miss Chinese Vancouver Pageant for over 20 years, Pacific Plaza Dental Centre delivers world class dentistry for a focus group of patients who value Dental Wellness with esthetics and function in mind.

Our clinic is a boutique style clinic, high tech and small with a limit of only 5-10 patients a day to provide a safe, personalized dental experience. Work load is light but precision and focus is required.

We are looking for an Exceptional, Confident, Polite, Caring, Detail Oriented, and Responsible team member for our Dental Receptionist role.

Suitable Candidates would excel in communication skills in multiple languages, self motivated to carry out duties independently and accurately. Being the first point of contact for most patients, the Dental Receptionist must provide a Friendly, Professional, Honest, Caring, and Helpful attitude.

Daily activities include:
- Opening the Clinic, preparing for Daily routine
- Appointment Scheduling, Check in and Check out of patients
- Answer phone calls, emails, whatsapp, social media inquires
- Basic office procedures
- Basic Filing and Scanning, Archiving / Digitalizing of paper records.
- Handle Insurance processing, calls, inquires, statement processing
- Sanitization of Reception and patient waiting area
- Manage our social media accounts (FB IG Whatsapp WeChat Red)

Furthermore, Treatment Coordinator have extended duties:
- all VIP Concierge duties to facilitate an exceptional patient experience
- understanding the patient's needs and communicating with patients and family members, previous dental offices, specialist offices
- participate in the patient's dental journey from inquire to completion
- discuss treatment options with the doctor and patient, handling rejections
- present and follow up on cases
- detailing payment options and insurance coordination

Optionally, Dental Assistant Duties
- for those who are interested, we have a part time position that would be a chairside dental assistant. Previous experience is not necessary in Canada, on the job training is provided.

Previous Work Experiences in Medical, Dental, Beauty, Health, Customer Service, High End Luxury Retail or Service Industry and Social Media Management would be beneficial but not absolutely necessary. On the job training will be provided for dental related tasks. Most staff are able to handle routine tasks within days. Our most successful applicant and team member came with exceptional interpersonal skills and dedication.

Salary for the Dental Receptionist at our office is starting at $18 per hour for someone who have some basic related job experience.

Salary for the Treatment Coordinator is starting at $23 per hour for someone who has more experience and can handle all tasks immediately. Applicant must have 2+ years in Treatment Coordinator, 3+ years in Dentistry, or 5+ years in Luxury Retail Customer Service.

Probational period and Performance will be at 1-2 months at which point the Salary will be adjusted accordingly.

Benefits include all basic dental services and employee discounted Invisalign treatment (after completion of 3 months), discounted purchases for electric toothbrushes, discounted fees for family members, plus all BC employment benefits.
Additional bonuses include Team Goal bonus and Referral bonus.

Long term committed employees (over 6 months and on contract) may be eligible for the BC Employer Training Grant (ETG) for furthering studies and career in the dental field such as Certified Dental Assistant or Dental Hygienist.

Language skills requirement: Due to our patient demographics, English and Chinese is mandatory. Please do not apply if you cannot speak English and Chinese.
Cantonese abilities would be highly valued. Mandarin speaker with willingness to learn Cantonese would be valued.

If you are Exceptional and willing to take up the challenges, please apply and we look forward to having you join our team.

Job Types: Full-time, Part-time

Salary: $18.00-$28.00 per hour

Benefits:

Casual dress
Dental care
Language training provided
On-site parking
Tuition reimbursement

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Supplemental pay types:

Bonus pay
Overtime pay

COVID-19 considerations:
As a health care facility we follows all government recommendations and beyond. All patients are required to complete COVID safety questionnaire and check in over the phone prior to entering our clinic.

Language:

Chinese (preferred)

Work Location: One location

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