Reflektion Customer Success Manager Job in San Mateo, CA | Glassdoor.ca

Customer Success Manager

Reflektion 3.8 18 Reviews – San Mateo, CA

Job Description

Reflektion provides a Predictive Analytics Platform and easily deployable solutions for retailers and brands. We are a passionate team bringing the power of big data and machine learning technologies to our customers. At Reflektion, we hire talented individuals who are self-motivated and willing to create the next big thing.

The Customer Success Manager is a critical customer-facing role which provides support, guidance, growth opportunities, and account oversight to our customers. As a customer advocate, the Customer Success Manager is the primary point of contact responsible for delivering a superior customer experience.

The Reflektion platform allows top internet retailers to learn about every digital visitor, respond uniquely to each individual in real time, and convert more shoppers into buyers. Reflektion provides a comprehensive set of digital commerce and marketing solutions that create true 1 to 1 shopping experiences across all devices, making it quick and easy for retailers to treat each shopper as an individual. This role focuses on relationship building and proactive account management activities, promoting customer satisfaction and product adoption resulting in a referenceable customer.

The Customer Success Manager will:

  • Act as a trusted advisor and develop deep knowledge of customers' business goals and e-commerce initiatives
  • Maximize growth opportunities ensuring optimum adoption of full breadth of our solutions
  • Establish, manage and grow long-term relationships to ensure satisfaction resulting in high retention
  • Proactively communicate with customers, understand their needs and ensure they're getting the most out of our solutions
  • Proactively monitor customers' e-commerce site and provide insights on improving performance and experience matrices
  • Conduct regular reviews to celebrate successes and identify new growth opportunities
  • Serve as an advocate, functioning as a liaison between our customers and product teams
  • Keep customers up-to-date on new products/enhancements and articulate how they can help grow their business
  • Plan and execute outbound customer communications and service customers inbound requests
  • Actively solicit and respond to feedback from customers

Reflektion Reviews

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Amar Chokhawala
0 Ratings
    1. Helpful (1)

      "Half of the team is ok.. the other half not so much.."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Software Engineer in Waterloo, ON
      Former Employee - Software Engineer in Waterloo, ON
      Doesn't Recommend
      Neutral Outlook

      I worked at Reflektion (Less than a year)

      Pros

      They are using a lot of new technologies that are hot on the market.

      Cons

      A few toxic individuals. Too many useless meetings and conflicts between teams for such a young start up.

      Advice to Management

      Build a better culture.


    2. "Great place to start with"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      Pros

      Great culture and working environment, senior developer are very kind and helpful. Free food and snack.

      Cons

      There isn't some cons come to my mind in general, just try to learn fast and keep on track.


    3. "Qa"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior QA Engineer in Bengaluru (India)
      Current Employee - Senior QA Engineer in Bengaluru (India)
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Reflektion full-time (More than a year)

      Pros

      Technologies used in the company for certain products is pretty advanced. Eg kafka.

      Lot of US based engineers are from good universities.

      Free lunch.

      Well designed apis.

      Cons

      No transperancy at all.

      Bad and incapable management specially at QA.
      Rigid work timings. Work load is unbelivable and 70% manual tests. Main products like "similar items", "search" demand manual testing.

      Very less learning oppurtunities for QA.

      No onsite oppurtunities.

      Shares will not be given to you despite promises during offer.

      If you work hard however you can understand some really cool products like recommendation search etc.

      Advice to Management

      Needs improvement

    See All 14 Reviews