The University of Ottawa—A crossroads of cultures and ideas
The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.
We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!
About Information Technology
Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.
In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.
Reporting to the Information Technology Manager, provide guidance and advice to clients in order to align the technology solutions and the business objectives and requirements. Work closely with various levels of senior management, often acting as an official liaison between IT and the client to identify how to apply new technologies and procedures to the organization’s advantage.
In this role you will:
Lead the evaluation of the business and operational requirements of client requests, to recommend the procedures, implementation, development and improvements deemed necessary.
Identify, design, and refine business process changes and transactions.
Anticipate risks and issues in plans and requirements and work in collaboration with IT professionals to take appropriate action to mitigate and resolve them.
Design and execute business and end-user test scenarios and integration tests.
Prepare technical reports and instructional manuals in order to document systems development and to support users with the use of new systems after implementation.
What you will bring:
University Degree in Computer Science, Management Information Systems (MIS) or a related field or an equivalent combination of education and experience.
Minimum 3 years of experience supporting business units and their IT needs.
Knowledge of computing principles with understanding of business processes and cycles.
Knowledge of project management methods and practices.
Knowledge of University’s business standards and processes.
Knowledge of University’s established IT strategies, policies and procedures and how to apply these to client requirements.
Knowledge of various software and web applications.
Analytical skills to convert business requirements into technical specifications.
Ability to communicate technical concepts in a non-technical manner.
Ability to proactively keep abreast of new emerging technologies.
Bilingualism - French and English (written and spoken).
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.