About us

For over 20 years, Greg Vann Nissan has been building excellent relationships with customers in the Cambridge, KW and surrounding areas. This is evident by the fact that the dealership has been recognized by the President’s Award of Merit since it first opened as one of Nissan Canada’s top dealerships. This is an award that recognizes dealership excellence in Sales & Service. Greg Vann Nissan has received the Nissan NSSW award. This award is presented to only 1 dealership across the country each year!

Primary Objective: To help support our continued growth and provide great customer service and satisfaction, we are seeking a result focused, high energy & self-motivated individual for the role of Senior Service Advisor. The successful candidate must be a punctual, team player looking for a rewarding career in the automotive service industry.

Key Responsibilities:

Scheduling service appointments
Opening work orders and describing clearly and accurately the specific customer problems and needs
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
Keeping the customer informed of the repair progress and communicating the need for additional work when needed
Explaining warranty policies and factory-recommended maintenance schedules to customer
Staying up to date on technical and performance information on all vehicles serviced by the dealership
Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
Handling customer inquiries and complaints in a timely and effective manner

Requirements:

Strong work ethic
A team player
Ability to multitask in a fast paced environment with the ability to sell
Professionalism, dependability, reliability, accountability and a commitment to provide excellent customer service
Customer focus & adaptability to different personality types
Self motivated
High energy
Punctual
Experience with CDK is a must.
Mature
Must have a minimum of 2-5 years of dealership service advisor experience.
Available to work some weekends & evenings.

Only candidates matching the above criteria will be contacted for an interview

**Salary will be determined based on experience. The right candidate will be paid top dollar with bonus structure**

If you are searching for an opportunity to grow your career while adding value to our team, then this is the right role for you! We invite you to submit your resume for our review and consideration.

Work Remotely

Job Types: Permanent, Full-time

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Store discount
Vision care

Schedule:

Monday to Friday
Weekends as needed

Supplemental pay types:

Bonus pay
Overtime pay

Ability to commute/relocate:

Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Automotive Service Advisor: 1 year (required)
CDK Software: 1 year (required)

Licence/Certification:

Class G Licence (required)

Work Location: In person

Expected start date: 2023-10-02

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