Markham Stouffville Hospital4.1
Senior Business Analyst (Decision Support Specialist) - Full Time - Markham Site
Rating Highlights
Compensation & Benefits : 4.2
Culture & Values : 4.0
Career Opportunities : 4.1
Work/Life Balance : 3.6
Job & Company Insights
Job Type : Full-time
Job Function : business analyst
Industry : Healthcare
Size : 1001 to 5000 Employees

Who you are:

You are an innovative and patient centered individual who provides excellence within their profession

You are a team player with excellent communication, critical thinking and customer service skills

You have vision, flexibility, transparency, honesty and practicality

You are organized, accurate, able to multi task and meet deadlines

You support the patient experience, your colleagues and others cultural and spiritual beliefs

You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage

Who we are:

Markham Stouffville Hospital (MSH) is one of Ontario’s leading community hospitals. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond.. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

What we need:

The Decision Support department at MSH provides analytical support to all sites and services across organization as well as to selected internal and external initiatives. Our team is composed of highly qualified and experienced data management and analytics professionals from a range of analytics backgrounds and use variety of methods from simple analysis to advanced statistical modelling to support our clients.

We are seeking a passionate, creative and innovative individual who will excel at providing data and analytical support for MSH’s clinicians, and corporate business areas.

Who you are?

You are seeking an exciting opportunity to showcase your talents as a senior business analyst. You possess a strong work ethic and a passion for advancing healthcare through developing and reporting clinical, quality and operational Key Performance Indicators (KPIs); interpreting, visualizing, and presenting findings; developing and maintaining cross-sector scorecards and dashboards; and performing data quality investigations.

As an ideal candidate, you are comfortable working with large-scale clinical and administrative datasets, you understand how a hospital and/or information management environment functions.

Reporting to the Manager, Decision Support & BI, and working directly with other members of the Decision Support team and/or individuals at various levels within the organization, you will:

  • Analyze, interpret, and present data, and create and maintain technical documentation;
  • Support clinical and non-clinical areas in the development of KPIs, dashboards, data visualizations, and reports (routine and ad hoc) for the purposes of monitoring and optimizing organization performance on quality, safety, operations, and planning;
  • Provide analytical support and expertise to facilitate effective and efficient benchmarking and prediction analysis at corporate and clinical program-levels;
  • Support reporting to various external reporting agencies including Ontario Health, and the Ministry of Health and Long-term Care;
  • Conduct data quality investigations and engage in continuous data quality improvements;
  • Commit to, and actively work to remain knowledgeable and up-to-date in the assigned field;
  • Challenge the status quo and recommend innovative ways to improve reporting process efficiency and quality.


BAND G: $ 42.84- $52.79

What you bring to MSH:


  • Completion of a recognized university degree in Medical Informatics, Industrial Engineering, Epidemiology, Statistics, or Business; equivalent combination of education and experience;
  • Six (6) or more years of experience in a decision support environment in healthcare including experience preparing analyses of operational, and quality measures
  • Extensive Experience working with multiple CIHI datasets (DAD, NACRS, OMHRS, NRS, and CCRS) and other large healthcare datasets (e.g., IntelliHealth, Case Costing)
  • Strong Working knowledge of health care funding methodologies (HBAM and QBP)
  • Strong analytical, model development and visualization skills to manipulate data and draw insights from large data sets
  • Experience with relational database structures and the extraction and manipulation of data using Microsoft SQL or Cristal Reports
  • Strong programming and data management skills, including but not limited to proficiency in a statistical or programming tool (e.g., SAS, R, Python)
  • Proficient use of MS Office suite (specifically Word, Excel, PowerPoint)
  • Display a positive attitude towards complex challenges as well as routine maintenance and administration tasks
  • Self-motivated and able to work independently with minimal supervision and also possessing a positive team spirited attitude
  • Excellent interpersonal and client relationship skills
  • Strong written and verbal communication and presentation skills
  • Ability to multi-task with strong attention to detail within a fast-paced environment with changing priorities
  • Adhering to confidentiality and privacy requirements for sensitive financial and clinical information.

Considered an asset:

  • A Master’s degree in Medical Informatics, Industrial Engineering, Epidemiology, Business, or an equivalent combination of education and experience;
  • Experience applying various statistical or data science techniques such as: Forecasting, Predictive Modeling, Correlation and Regression
  • Prior experience in a major Health Information System (HIS), specially Meditech
  • Prior experience in working with a Business intelligent tool, particularly “Information Builders”
  • Knowledge of health care reporting requirements (e.g. OHRS and MIS guidelines)

Why Stay and Grow with MSH?

We are committed to making MSH a favored place to work and learn. We offer excellent benefits and programs to our employees, which include medical and dental benefits, a leading pension plan (HOOPP) with retirement income for life, group life insurance, and a strong vacation package. We are committed to ongoing learning and growth of our employees and offer a health education bursary program for our employees.

Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

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