DLL Group4.1
SalesForce Business Analyst
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Rating Highlights
Compensation & Benefits : 3.8
Culture & Values : 4.2
Career Opportunities : 3.7
Work/Life Balance : 4.1
Job & Company Insights
Job Type : Full-time
Job Function : business analyst
Industry : Finance
Size : 5001 to 10000 Employees

DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

The SalesForce Business Analyst will be responsible for monitoring and ensuring the optimal configuration and use of Operations systems and processes, participating in, leading projects, solving problems and acting as a sparring partner for internal departments, in order to ensure high quality standards and continuous optimization of Operations systems and processes.

Day to day:

  • Act as a sparring partner for internal departments on system and process related issues. The advice will continuously contribute to the efficiency and effectiveness of how the CRM is deployed
  • Coordinate and participate in scrums and design workshops to identify operations issues, such as defining and implementing new operations processes within CRM. Realization of features according to plan, within time and budget and meeting the set Operations objectives
  • Analyze and handle unexpected problems with consequences and a high sense of urgency, acting as a project leader to steer to a solution whenever required. Gather requirements from CRM Champions or stakeholders and document within PBIs for Product Owners to review
  • Act as a point of contact for Global CRM and IT in both directions, testing and validating new functionalities in systems and acting as a filter on behalf of Product Owners for the delivery team in creating new user stories and requirements
  • Pro-actively (re)design and optimize Operational processes, following the current DLL process improvement and performance management methodology. Ensure designed processes satisfy the global operations needs
  • Handle and solve regional or GBU incidents and concerns and liaise with internal departments regarding shortcomings in CRM

“Our values are not imposed from the top but built by the members themselves.”


  • Education: University level preferred
  • 10 years proven work experience as Business Analyst
  • 3+ years of agile experience
  • 5+ years SalesForce experience, Sales Cloud preferred
  • Experience with Devops or JIRA
  • Experience with deploying self-serve tools on mobile and desktop platforms
  • Knowledge of Agile/SAFe framework, certifications nice to have
  • Strong analytical skills
  • Advanced knowledge of Visio, Excel, Advanced PowerPoint, and Presentation skills
  • Must be self-motivated, customer focused and able to consistently make decisions based on long term objectives
  • Candidate must possess excellent written communication skills (technical emphasis preferred) with attention to detail
  • Demonstrates a high degree of attention to details and quality of work
  • Excellent planning & organizational skills
  • Excellent problem-solving skills

This position allows for remote working from home. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements. We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic. Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.

Settling In:

At DLL, you will deal with the constantly changing needs of our business and our partners. To make sure we succeed, members must look to the future and adapt to the present. That is why we also encourage members to seek out the best skills across all our offices. The more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.

All members enjoy:

  • Two working days per year volunteering for a local charity
  • Bonus plan
  • Remote working from home opportunities
  • Flexible hours
  • Career development opportunities: online learning, member development programs, Tuition reimbursement program.
  • Outstanding Medical, Dental, Vision and Paramedical benefit programs
  • Employer paid defined contribution Pension plan
  • Industry leading Vacation package
  • Subsidized Gym membership programs
  • Employee Referral program
  • Open concept modern working environment

DLL in a nutshell:

DLL specializes in asset-based financial solutions for equipment manufacturers, dealers and distributors in the Agriculture, Food, Healthcare, Clean Technology, Transportation, Construction, Industrial and Office Technology industries. We operate in more than 35 countries to enable businesses to obtain and use the assets they need to contribute meaningfully to the world. Our offerings include vendor finance, commercial finance, life cycle asset management, consumer finance, leasing and factoring. For more information about our organization, visit

Good to know:

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with DLL values and all applicable legislation.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.

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