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Associate Business Analyst - Production Support
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Rating Highlights
Compensation & Benefits : 3.9
Culture & Values : 4.1
Career Opportunities : 3.7
Work/Life Balance : 4.0
Job & Company Insights
Job Type : Full-time
Job Function : business analyst
Industry : Finance
Size : 10000+ Employees

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for a career in an innovative area with great opportunities?

As expectations for the Customer Experience continue to grow, our business is focused on creating an experience that is effortless, easy and meaningful to our clients. With attention to detail and strong product and customer service skills, our business area is driven to provide solid financial management to clients who entrust us with their financial stability…and the ability to retire with dignity.

Our Plan Sponsor Services Operations Support Team in Group Retirement Solutions is looking for a dynamic, enthusiastic, team oriented Production Support Analyst who has a passion for solving problems and finding creative solutions while always having the customer at the forefront of their thinking. This position requires background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business.

Does this sound like you?

  • Passionate about the customer and stakeholder experience

  • Collaborative team player

  • Eager to learn new things and understand the business

  • Excellent communication skills

  • Technology savvy

  • Strong problem-solving skills

  • Flexible & adaptable to change

Still Interested? Here’s some of what you’ll be doing….

  • Engaged in various technical support activities, ensuring expectations are met regarding quality and turn around times

  • Implement sustainable & compliant business processes

  • Identify risks and mitigation strategies

  • Perform Bulk transactions

  • Systems configuration

  • Creation and generation of reports

  • Launching and monitoring of key business processes, statements, batch jobs, etc

  • Demographic file set up.

  • Taxation support and investigations

  • Vesting and Stock rollover processing

  • Grant and control system accesses

  • Supporting and leading the resolution of production problems while ensuring proper engagement between IT and the business

Required competencies

  • Minimum 4 years of experience as a level 1 Business analyst.

  • Previous experience in an analysis focused role

  • Strong desire and passion to learn

  • Strong networking (people) skills

  • Passionate about both the customer & stakeholder experience

  • Sound decision making skills, demonstrated strength at evaluating feasibility or practicality of ideas and options; assesses risks and trade-offs; makes informed and timely decisions.

  • Proven ability to quickly and easily adapt to changes within the business and organization.

  • Excellent communication skills, including verbal, written, presentation & negotiation

  • Innovative and creative, with the ability to generate new and unique ideas, along with solutions to problems and opportunities.

Strong Assets

  • Knowledge of the group retirement business SLX

  • Bilingual

  • Experience with SQL

  • Proficient with MS Access, Excel, Word.

Are you ready to be a part of a fantastic organization?

Contact us about this challenging and exciting opportunity at Manulife!

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

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