Bell Canada3.9
Business Analyst
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Rating Highlights
Compensation & Benefits : 3.7
Culture & Values : 3.6
Career Opportunities : 3.5
Work/Life Balance : 3.6
Job & Company Insights
Job Type : Full-time
Job Function : business analyst
Industry : Telecommunication
Size : 10000+ Employees

Req Id: 303138

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.

Name and description of the hiring department:

The Business Data Provisioning delivery team, a unit of Information Technology, is a dynamic team comprised of project managers, technical leads, delivery primes and business analysts accountable for delivering projects from the NTI, NPI and Operations work programs in support of Bell’s Operations’ functions including Service Delivery, Service Assurance, Technology and Development, Engineering, Network Planning and Provisioning and new Product/Technology Introduction. This team is responsible for the design, delivery and execution of integrated IT solutions to support the introduction of Bell’s new technologies and services. We are looking for a highly motivated individual to fulfill the Business Analyst role on various delivery projects.

Job descriptions and responsibilities:

The successful candidate will function in a project-based Agile environment under the direction of the Program Delivery Prime and Project Manager, collaborating with various information technology, network, operations and product subject-matter experts to produce quality system requirements documentation. They will be responsible for analyzing project documentation (BRD, Conceptual Solution, Operational Impact Document, NRD, etc) to identify, define and document the system requirements and impacts for IT delivery teams. They will develop test plans and test cases and will perform comprehensive validation and regression testing in adherence with standard IT delivery best practices.

They will build strong partnerships with sponsors, clients and vendors to validate application designs and achieve alignment and buy-in through their ability to see the business problem and help drive the correct business solution. They will provide a key interface to the IT team to communicate business requirements possessing excellent written and verbal communication skills including interviewing, business writing and as required, developing presentations that clearly and concisely explain both the requirements and solutions to technical and non-technical audiences of project managers, clients, sponsors and vendors. They will be responsible to apprise the project managers on delivery status, identify associated delivery risks, dependencies along with detailing and quantifying impacts.


The successful candidate will have:

  • Undergraduate degree in Computer Science, Information Management, Telecommunications
  • 3-5 years experience in a Technical Business Analyst System role.
  • Proven experience with system requirements specification writing.
  • Proven leadership, organizational, analytical and problem-solving skills with an exceptional ability for time management and task prioritization and facilitation/negotiation skills.
  • Ability to communicate with Developers and be able to articulate the business needs.
  • Excellent written and verbal communication skills
  • Familiarity with Telecommunications Sales & Ordering, Provisioning & Assurance and NP&P systems and processes.
  • Technical system development skills
  • Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Visio)

Preferred Qualifications:

  • Advanced skills with BMC Remedy software
  • .NET skills
  • Verbal and written communication skills in both official languages is an asset

Working Conditions:

  • Ability to travel within/between Montreal, Ottawa, and Toronto depending on project needs
  • Ability to efficiently work in virtual teams using conference calls and online conferencing utilities (e.g. Meeting collaboration tools)
  • Permanent tele-working is not available

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Toronto || Canada : Ontario : London || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 07/23/2021

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, ON, Toronto

Bell, one of
Canada's Top 100 Employers.

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