11 questions to ensure candidate quality

11 Questions to Ensure Candidate Quality

While hundreds of behavioral interview questions are available to help the employer vet their next great candidate, the following 11 are must-asks:

1. Tell me about a time where you felt defeated. How did you respond to the adversity?

Why Ask This Question?

Unearths how self-motivated the candidate is when the job gets tough, and/or when they do not feel in control. How do they step up and unravel challenges of a failing project? Or, what actions do they take to ensure timelines are met on the next project? When ideas are passed over? Do they internalize the situation and, over time, get so frustrated that they decide to look for a different job, or do they brainstorm with a coach or colleague, or even discuss with the boss who dismissed the idea, to find a better path to ideation?

2. Describe a time when you were asked to perform a task or spear head an initiative that went against your values. What did you do? What was the outcome?

Why Ask This Question?

Speaks to integrity and values and how the job seeker communicates their needs amid uncomfortable and uncertain situations. It also helps the hiring company to determine if there is a values fit with this candidate.

3. Think about the most exciting and energizing aspect of your current or most recent position. What did you specifically enjoy about it? Why?

Why Ask This Question?

Helps determine culture fit. For example, if the most energizing aspect of their job has been interacting with clients on a daily basis but there is no similar type of interaction in the prospective role, then further inquiry may be needed to ensure fit.

4. Think back to one of the most energy-depleting periods in your current or most recent position. What was going on? How did you respond to it?

Why Ask This Question?

Again, this question helps determine culture fit. If the most depleting period of time was when the candidate regularly correspond with clients, but they prefer working alone, then this job — especially if it involves continual customer correspondence — may not be a fit.

5. Tell me about a time when you had too much to do, but not enough resources. How did you handle the pressure?

Why Ask This Question?

Uncovers how the candidate responds to pressure and also their problem-solving skills. For example, if the employee shows how they bartered with a colleague for additional resources, then they prove out-of-the-box initiative.

6. Describe a situation where you had to make a tough decision that normally would have been escalated to your boss. How did you handle the decision-making process? What was the result?

Why Ask This Question?

Provides insights about the job seeker’s decisiveness as well as confidence. Moreover, asking what the result was helps to determine the quality of the candidate’s decision.

7. Tell me about a time when you went the extra mile. Why did you exert the effort? What was the outcome?

Why Ask This Question?

Delivers insights into the candidate’s drive, and the ‘why’ behind the initiative. Is the candidate internally driven to always push that extra mile, or was this a one-and-done event? If it’s one-and-done, then what was their motivator? Was it team-driven, was it for a greater company good or did they want to prove they were ready for the next promotion?

8. Describe a situation where you and a colleague whom you relied upon for support were in conflict. How did you address the situation?

Why Ask This Question?

Unearths the candidate’s conflict-resolution abilities. It also may illustrate how flexible the candidate is in adapting their expectations and/or behaving with humility to achieve a greater organizational good.

9. Provide an example of a difficult situation with a major client that you had to resolve. What steps did you take? What was the outcome?

Why Ask This Question?

Exposes the candidate’s advanced customer relationship management skills, as well as tenacity in problem-solving. It also reveals how well they connect the dots between a problem and a meaningful outcome. Even better if they can measure the results or articulate how their resolution contributed to longer-term gains.

10. Tell me about a time when you had to convince another staff member or leader, whom you had no direct authority over, to buy into a new idea or project? How did you accomplish this?

Why Ask This Question?

Brings light to the interviewee’s ability to influence others. How well can they gain idea buy-in from someone who does not report to them? How well do they function in a matrix environment? Moreover, it sheds light on communication abilities.

11. Tell me about a time you made a blunder on the job that cost your company time or money. How did you handle the aftermath?

Why Ask This Question?

Uncovers the candidate’s ability to own their mistakes and also demonstrates their ability to rectify the situation immediately or, if that’s not possible, to prove they’ve learned from their mistakes and have put measures in place to avoid them happening again.

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