Customer Success Manager Salaries in Canada

Updated Dec 5, 2023
Base Pay Range
$61K - $88K/yr
Average Base Pay

1,806 salaries

$67K

Low

$84K

Average

$109K

High

Additional Cash Compensation
Average$10,857Range$5,668 - $20,797
The average salary for Customer Success Manager is $84,439 per year in the Canada. The average additional cash compensation for a Customer Success Manager in the Canada is $10,857, with a range from $5,668 - $20,797. Salaries estimates are based on 1806 salaries submitted anonymously to Glassdoor by Customer Success Manager employees in Canada.

How accurate does $84,439 look to you?

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What is the salary trajectory for a Customer Success Manager?

in Canada

$84,439 /yr
Customer Success Manager
$105,267 /yr
Senior Customer Success Manager
$85,214 /yr
Lead Customer Success Manager
See Full Career Path

Download as data table

What is the salary trajectory for a Customer Success Manager?

Job TitleSalary
Customer Success Manager$84,439 /yr
Senior Customer Success Manager$105,267 /yr
Lead Customer Success Manager$85,214 /yr
What is the salary trajectory for a Customer Success Manager?

in Canada

$84,439 /yr
Customer Success Manager
$105,267 /yr
Senior Customer Success Manager
$85,214 /yr
Lead Customer Success Manager
See Full Career Path

Download as data table

What is the salary trajectory for a Customer Success Manager?

Job TitleSalary
Customer Success Manager$84,439 /yr
Senior Customer Success Manager$105,267 /yr
Lead Customer Success Manager$85,214 /yr

Salaries in Canada

Location

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Company

Average Base Salary in (CAD)

Range

Hootsuite
3.8

Hootsuite

Customer Success Manager

$83,432

 /yr
Range: $66K - $146K
33 salaries
See 35 salaries from all locations

$66K

$146K

$66,376 - $146,095 Range

Alida
3.5

Alida

Customer Success Manager

$74,449

 /yr
Range: $57K - $135K
20 salaries
See 21 salaries from all locations

$57K

$135K

$56,761 - $135,000 Range

Top Hat
3.7

Top Hat

Customer Success Manager

$88,041

 /yr
Range: $67K - $96K
19 salaries
See 22 salaries from all locations

$67K

$96K

$67,020 - $96,393 Range

Intelex Technologies
3.4

Intelex Technologies

Customer Success Manager

$89,045

 /yr
Range: $67K - $95K
16 salaries
See 16 salaries from all locations

$67K

$95K

$66,680 - $95,391 Range

Vena Solutions
4.1

Vena Solutions

Customer Success Manager

$133,917

 /yr
Range: $98K - $171K
15 salaries
See 15 salaries from all locations

$98K

$171K

$98,427 - $171,281 Range

ThoughtExchange
4.6

ThoughtExchange

Customer Success Manager

$91,693

 /yr
Range: $75K - $110K
15 salaries
See 15 salaries from all locations

$75K

$110K

$74,548 - $109,572 Range

LifeWorks
3.4

LifeWorks

Customer Success Manager

$70,592

 /yr
Range: $41K - $128K
15 salaries
See 16 salaries from all locations

$41K

$128K

$41,451 - $127,721 Range

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Acuity Insights
3.7

Acuity Insights

Customer Success Manager

$71,886

 /yr
Range: $63K - $90K
14 salaries
See 14 salaries from all locations

$63K

$90K

$62,512 - $90,129 Range

Skillsoft
3.1

Skillsoft

Customer Success Manager

$59,928

 /yr
Range: $55K - $72K
13 salaries
See 15 salaries from all locations

$55K

$72K

$54,597 - $71,647 Range

CrowdRiff
4.4

CrowdRiff

Customer Success Manager

$82,417

 /yr
Range: $76K - $105K
12 salaries
See 12 salaries from all locations

$76K

$105K

$75,995 - $105,189 Range

Shopify
3.3

Shopify

Customer Success Manager

$90,148

 /yr
Range: $51K - $109K
12 salaries
See 13 salaries from all locations

$51K

$109K

$50,505 - $108,686 Range

Assent
4

Assent

Customer Success Manager

$78,032

 /yr
Range: $68K - $107K
12 salaries
See 15 salaries from all locations

$68K

$107K

$68,237 - $107,028 Range

Nowsite
3.5

Nowsite

Customer Success Manager

$41,702

 /yr
Range: $40K - $46K
12 salaries
See 12 salaries from all locations

$40K

$46K

$40,152 - $46,444 Range

Coveo Solutions
3.9

Coveo Solutions

Customer Success Manager

$103,799

 /yr
Range: $91K - $115K
12 salaries
See 13 salaries from all locations

$91K

$115K

$91,204 - $114,886 Range

Uberflip
4.1

Uberflip

Customer Success Manager

$87,362

 /yr
Range: $60K - $130K
12 salaries
See 15 salaries from all locations

$60K

$130K

$59,619 - $130,194 Range

Salesforce
4

Salesforce

Customer Success Manager

$131,458

 /yr
Range: $66K - $181K
11 salaries
See 12 salaries from all locations

$66K

$181K

$66,000 - $180,901 Range

Thinkific
3.7

Thinkific

Customer Success Manager

$87,632

 /yr
Range: $76K - $93K
11 salaries
See 12 salaries from all locations

$76K

$93K

$75,570 - $93,191 Range

Oracle
3.8

Oracle

Customer Success Manager

$110,473

 /yr
Range: $58K - $189K
11 salaries
See 11 salaries from all locations

$58K

$189K

$58,140 - $189,270 Range

Phreesia
3.2

Phreesia

Customer Success Manager

$75,970

 /yr
Range: $56K - $128K
11 salaries
See 12 salaries from all locations

$56K

$128K

$56,357 - $128,200 Range

Achievers
4.1

Achievers

Customer Success Manager

$103,840

 /yr
Range: $93K - $111K
11 salaries
See 11 salaries from all locations

$93K

$111K

$92,752 - $111,266 Range

Download as data table

Customer Success Manager Salaries

Job TitleSalary
Customer Success Manager salaries - 33 salaries reported$83,432/yr
Customer Success Manager salaries - 20 salaries reported$74,449/yr
Customer Success Manager salaries - 19 salaries reported$88,041/yr
Customer Success Manager salaries - 16 salaries reported$89,045/yr
Customer Success Manager salaries - 15 salaries reported$133,917/yr
Customer Success Manager salaries - 15 salaries reported$91,693/yr
Customer Success Manager salaries - 15 salaries reported$70,592/yr
Customer Success Manager salaries - 14 salaries reported$71,886/yr
Customer Success Manager salaries - 13 salaries reported$59,928/yr
Customer Success Manager salaries - 12 salaries reported$82,417/yr
Customer Success Manager salaries - 12 salaries reported$90,148/yr
Customer Success Manager salaries - 12 salaries reported$78,032/yr
Customer Success Manager salaries - 12 salaries reported$41,702/yr
Customer Success Manager salaries - 12 salaries reported$103,799/yr
Customer Success Manager salaries - 12 salaries reported$87,362/yr
Customer Success Manager salaries - 11 salaries reported$131,458/yr
Customer Success Manager salaries - 11 salaries reported$87,632/yr
Customer Success Manager salaries - 11 salaries reported$110,473/yr
Customer Success Manager salaries - 11 salaries reported$75,970/yr
Customer Success Manager salaries - 11 salaries reported$103,840/yr
Viewing 1 - 10 of 4,419

Frequently asked questions about a Customer Success Manager salaries

The average salary for a Customer Success Manager is $84,439 per year in Canada. Salaries estimates are based on 1806 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees in Canada.

The highest salary for a Customer Success Manager in Canada is $109,025 per year.

The lowest salary for a Customer Success Manager in Canada is $67,034 per year.

Salaries and responsibilities for customer success managers (CSMs) are comparable to that of customer service managers. The average median Canadian wage is above average, with daily duties like customer advocacy, customer service, and paperwork. Pay is expected to rise with demand; however, online shopping provides less interaction between salespeople and consumers, so growth may be slow. Customer success managers with years of experience can expect a higher median wage earning into the mid-six-figure range, with Alberta at the top of the list depending on qualifications and experience.

As the job title suggests, customer success managers make their money by making their customers satisfied. Constantly meeting or exceeding your customer’s expectations will not only increase business for your company and raise its profile, it’ll make you look good in the eyes of your employer. Do this consistently, for long enough, and you’ll be able to confidently ask for more money. If possible, you could take on more responsibility, such as managing higher-value customers or rebuilding workflows so customer service is more streamlined. You may consider changing industries, as some fields pay more than others. Compare a customer success manager at a telecom company, to one who works at a luxury car dealership–one regularly deals with numerous upset customers, while the other deals with fewer (but wealthier) clients. Decide what you’re comfortable dealing with on a day-to-day basis and hone your skills accordingly.

To negotiate a higher salary, first, compare what you currently earn to what other customer success manager roles pay in your area. Remember that not all industries pay the same, and you may need to switch to a role that has you dealing with wealthier clients or luxurious products in order to make more money. Much of what you do as a customer success manager builds brand loyalty while increasing customer value, so if you have a track record of doing this (as gauged by performance and customer reviews), you should have a solid case to present to your employer when asking for a raise. It can also help to assemble data that shows any improvements you’ve helped your team make, projects you headed up, and processes you’ve improved.

About 74.83% of Customer Success Manager professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional $10,857 in potential pay per year, among other factors, can qualify the annual pay of a Customer Success Manager in Canada as a good salary.

Customer Success Manager professionals in Canada have a wide total pay range, between $55,283 and $141,183 depending on experience, with an estimated total pay of $84,439 following the average career path of a Customer Success Manager.

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