Customer Success Manager Salaries in Canada

The average salary for a Customer Success Manager is $84,439 per year in Canada. Salaries estimates are based on 1806 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees in Canada.

The highest salary for a Customer Success Manager in Canada is $109,025 per year.

The lowest salary for a Customer Success Manager in Canada is $67,034 per year.

Salaries and responsibilities for customer success managers (CSMs) are comparable to that of customer service managers. The average median Canadian wage is above average, with daily duties like customer advocacy, customer service, and paperwork. Pay is expected to rise with demand; however, online shopping provides less interaction between salespeople and consumers, so growth may be slow. Customer success managers with years of experience can expect a higher median wage earning into the mid-six-figure range, with Alberta at the top of the list depending on qualifications and experience.

As the job title suggests, customer success managers make their money by making their customers satisfied. Constantly meeting or exceeding your customer’s expectations will not only increase business for your company and raise its profile, it’ll make you look good in the eyes of your employer. Do this consistently, for long enough, and you’ll be able to confidently ask for more money. If possible, you could take on more responsibility, such as managing higher-value customers or rebuilding workflows so customer service is more streamlined. You may consider changing industries, as some fields pay more than others. Compare a customer success manager at a telecom company, to one who works at a luxury car dealership–one regularly deals with numerous upset customers, while the other deals with fewer (but wealthier) clients. Decide what you’re comfortable dealing with on a day-to-day basis and hone your skills accordingly.

To negotiate a higher salary, first, compare what you currently earn to what other customer success manager roles pay in your area. Remember that not all industries pay the same, and you may need to switch to a role that has you dealing with wealthier clients or luxurious products in order to make more money. Much of what you do as a customer success manager builds brand loyalty while increasing customer value, so if you have a track record of doing this (as gauged by performance and customer reviews), you should have a solid case to present to your employer when asking for a raise. It can also help to assemble data that shows any improvements you’ve helped your team make, projects you headed up, and processes you’ve improved.

About 74.83% of Customer Success Manager professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional $10,857 in potential pay per year, among other factors, can qualify the annual pay of a Customer Success Manager in Canada as a good salary.

Customer Success Manager professionals in Canada have a wide total pay range, between $55,283 and $141,183 depending on experience, with an estimated total pay of $84,439 following the average career path of a Customer Success Manager.