Customer Service Representative Salaries in Canada

The average salary for a Customer Service Representative is $46,334 per year in Canada. Salaries estimates are based on 19361 salaries submitted anonymously to Glassdoor by a Customer Service Representative employees in Canada.

The highest salary for a Customer Service Representative in Canada is $67,619 per year.

The lowest salary for a Customer Service Representative in Canada is $36,808 per year.

Salaries for customer service representatives vary depending on level of experience and location. Wages are steady, with the highest salaries seen in the Alberta, Yukon Territory and Northwest Territories. Customer service representatives make an average income but can make more in cities or urban areas. For those who want to make more money as a customer service representative it is good to look for a job with a large technology corporation.

It should go without saying, but top-notch customer service skills are vital to earning more money as a customer service representative. Depending on where you work, your performance is likely being monitored or at the very least, evaluated with every customer interaction. It is crucial that you try your best to remain as friendly and helpful as possible with even the most irate customers. It’s easy to let a day’s stresses affect your job performance, especially when most of who you deal with are dissatisfied or unhappy customers. It may help to switch industries, if you find your earning potential capped. Roles in insurance and financial services often require slightly more skills and knowledge, but generally pay more than equivalent roles in retail or hospitality. If customers routinely rank the service you provide as excellent, or they don’t return for more help after dealing with you, it’s a good sign that you’re doing things right and you’ll have cause to ask for more money when the time comes.

Whether negotiating a higher salary in your current role, or asking for more from a new customer service representative job offer, it’s important that you collect as much data to support your case as you can. Customer satisfaction, positive performance reviews, and a high case clearance rate will all support you in asking for more money. Leadership experience is also important, if not to earn more in your current role, then to move up into a higher-paying supervisory or management position. Seek out opportunities to train or mentor less-skilled employees as often as you can, or take coursework/training in leadership.

About 63.29% of Customer Service Representative professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional $5,269 in potential pay per year, among other factors, can qualify the annual pay of a Customer Service Representative in Canada as a good salary.

Customer Service Representative professionals in Canada have a wide total pay range, between $31,429 and $120,817 depending on experience, with an estimated total pay of $46,334 following the average career path of a Customer Service Representative.