Call Center Representative Salaries in Canada

The average salary for a Call Center Representative is $48,894 per year in Canada. Salaries estimates are based on 646 salaries submitted anonymously to Glassdoor by a Call Center Representative employees in Canada.

The highest salary for a Call Center Representative in Canada is $90,571 per year.

The lowest salary for a Call Center Representative in Canada is $35,787 per year.

Salaries for call centre representatives vary depending on level of experience and location. Wages are steady, with the highest salaries seen in the Alberta, Yukon Territory, and Northwest Territories. Call centre representatives make an average income but can make more in cities or urban areas. For those who want to make more money as a call centre representative it is good to look for a job with a large technology corporation.

If you want to make more money in your call center representative career, you should consider earning a degree or certification in the specific industry your call centre represents such as the insurance, finance, service, or retail industries. An associate’s or bachelor’s degree will help expand your industry knowledge rather than just repeat it from a manual. Speaking confidently means connecting with customers on a more personal level and gaining their trust. An advanced degree will also set you up for more senior roles like supervisory or managerial and raise your earning potential. Working on your soft skills, such as interpersonal communication, problem-solving, emotional intelligence, conflict resolution, active listening, negotiating, empathy, and stress management, will help you efficiently deal with whatever customers throw your way.

Can you tune out noises and distractions while concentrating on the phone? Do you effectively arrange exchanges, credits, or refunds for returned merchandise? Can you investigate complaints about a company’s services, goods, and policies? Are you able to stay calm and deploy de-escalating tactics on irate customers? If you’re looking for a new call centre position or a raise with your current employer, focus on strengthening your negotiation skills. Start by researching local call center representative jobs to find what other call centre representatives in your province or territory earn. Then list all the reasons you deserve a raise—include your credentials, such as any educational degrees, licenses, certifications, and job experience, and showcase your exceptional customer service skills with concrete examples and peer and client reviews.

About 58.33% of Call Center Representative professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional $10,337 in potential pay per year, among other factors, can qualify the annual pay of a Call Center Representative in Canada as a good salary.

Call Center Representative professionals in Canada have a wide total pay range, between $30,077 and $227,694 depending on experience, with an estimated total pay of $48,894 following the average career path of a Call Center Representative.