xMatters Reviews

Pros

Already the best company I have worked for (in 20 years), the way xMatters has handled COVID-19 must be nothing short of exemplary. We were immediately allowed to work from home, and meanwhile the company took a fresh look at our regular WFH policy and completely overhauled it for this new era we live in. Even during this crisis where some small discretional benefits such as free lunches were dialled down, as management have gotten an understanding of cashflows these have been quickly re-instated. Honestly right now I wouldn't want to work for any other company. Do yourself and your career a favour, and check out xMatters.

Cons

Personally I have experienced none. But perhaps you may join a team with a project that doesn't allow you to grow after a while. But then, we encourage mobility between teams. So not a biggie.

Pros

* Strong leadership * Great employees * Excellent product * Technical debt reduction was built in to sprints * Documentation is superb * Benefits that are atypically generous: RRSP matching, vacation, snacks, company trips, training, medical/dental etc * Lots of technologies and processes to learn, if you're interested

Cons

Missing deadlines had heavy impact on other teams, so you had ensure you planned really well before the sprint. Not much of a con, really.

Pros

Great people, good work-life balance, smart engineers, really good team building.

Cons

Teams organization can cause frustration and lost time. Teams sometimes step on each other's toes and do not communicate enough.

Pros

It’s during difficult times like these that true leadership shines. xMatters has not only been a great workplace during this pandemic but also an amazing support network. The main reason behind that is a truly sane culture and a strong “same team” message. The culture is not only slogans and free snacks, but real tangible actions like : - Healthy goals that encourage team cooperation - flexibility and trust: flexible hours are a blessing. especially now - transparency in terms of direction

Cons

The only cons I see is the couple of 1 star reviews on this page. I usually don’t leave reviews but decided to do it this time when I saw that. I don’t understand who in good faith would do that at a company like xMatters.

Pros

- Great culture - very diverse and multicultural people - learning opportunities beyond the norm - ability to express issues or concerns to anyone including one on ones with CEO (that actually cares and listens more then talking) - ability to work with cutting edge technology and systems - ability to switch between roles if you have interest in other things (support to developer or pre-sales) - BBQs, team field trips, and cultural events throughout the year - birthday cakes every month to celebrate each person's birthday in the office for the month - ability to work in West (Vancouver, Victoria) or East (Montreal) of Canada for development positions I worked at this company for last 5 years and seen the same culture throughout the growth. They care about you and your well being. They also make sure they invest in your skillsets and keep you happy in every way possible.

Cons

Nothing really negative to say about the company itself. Still growing and with growth comes adaption to changes, some people leave due to too many changes and others embrace them. Either way, company will figure things out as it grows.

Pros

What is causing those negative reviews? Your coworkers or management?

Cons

Place is run like an army. You do what you are told and you don't challenge your superiors.

Pros

I left xMatters about a week ago and had some time to reflect on my experience there. I can't speak for other cities but I truly believe this is one of the best tech jobs in Vancouver at the moment. - The product is interesting. You're developing a platform that will be used by your peers (devs / DevOps) so your input is always valuable. - The incident management space is really hot right now. Look at the acquisitions being made recently of smaller competitors (VictorOps, OpsGenie, etc.) - Office culture is great and your concerns are usually heard by management. If you're frustrated with something you need to speak up. No matter how great your team-lead/manager is - they're not mind-readers. - There is a lot of work on career development and a true focus on trying to keep employees happy. It's not out of pure kindness - they just understand that if you're happy, you work better and everyone wins. - Work/life balance is a real thing there: flexible hours, work from home, etc. - Annual kick-off trips. This is a week-long event where you get to fly to somewhere warmer (Vegas, San Diego, etc.) attend some talks during the day and party with your coworkers at night. - CEO is charismatic, relatable and knows what he's doing. He keeps everyone in the loop when it comes to company's strategy and current state. - Yeah, and what other people pointed out. Snacks and free coffee/tea and beer Fridays and pub nights around the city. - Oh, I forgot this point. It may be a detail but you get to choose and order your own chair when you first join. Also, you get IntelliJ ( a blessing for a Java developer) and Macbooks. They really invest in giving you the best tools for the job.

Cons

I can't think of major cons that aren't being worked on actively by management but I just noticed I went crazy on the pros. So I need to think of some valid cons. - The small round of layoffs mentioned by other reviews is definitely a bummer. Unfortunately, that's the nature of the industry. Most companies that have been around for 10+ years have done it at some point. - The company's name isn't known. That comes from the nature of how they're doing business. They rely on salespeople and have big enterprise customers unlike other competitors that rely on marketing and have a bigger number of smaller customers.

Pros

- Great engineering culture - Interesting and unique product - Nice and well-located offices - Free snacks, coffee, tea - Drinks on Fridays

Cons

- Bad work politics in some departments - Proper structure and leadership is missing in certain areas, which is the reason why some teams can't get on the same page - New investor came on board, change of business direction - Group layoffs

Pros

- transparent & involved CEO; can talk to anyone about practically anything and get real answers - everybody saying the right things about where the company & code is going - annual trips to Vegas for kickoff, other fun events - work/life balance and compensation are good

Cons

- Layoffs sap the energy, morale, and talent. Talented devs who weren't let go are looking outside for options before they're next. Expecting a talent drain over the next while as people figure out where they're going. - Talking the right talk, but actual coding & features are slowed way down by process, legacy, and more process. Very top-down approach to development.

Pros

Before xMatters I was working in an amazing company with great culture and was a bit worried to switch that I could lose all the great perks I was used to have. After first week in xMatters I knew I made the right choice. xMatters is a great company where everything is just awesome. I have no idea where are they finding all these smart people but honestly every single employee is super smart, super nice, super helpful and just a great human beings everywhere :) The job itself is super interesting. The product is unique and is great to know that thanks to all the team effort, hundreds of our customers are resolving their high priority incidents and other stressful situations faster and more efficiently. The perks are just perfect. Very competitive salary, kick off meeting, WFH policy, snacks/drinks in the office, regular paid lunches (Probably 3-4 per month), family day, engineering day, quarterly team field trips, one day every month to work on project of your choice, RRSP, learning budget and some others I probably forgot. All in all there are many teams within xMatters (5-7 people/team), but we all work as a same team. Doesn't matter in which team you ended up working as they are all the same, with great team lead and team mates, you will just work on a different service. Definitely recommending to all my friends and I'm super happy I made the switch (Although the previous company was also amazing :) )

Cons

Really cannot think of any. It can sometimes be a bit too much on your plate but that's just the nature of the tech industry