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athenahealth Senior Associate Reviews

Updated Feb 13, 2020

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3.6
88%
Recommend to a Friend
100%
Approve of CEO
athenahealth Chairman and CEO Bob Segert
Bob Segert
3 Ratings
  1. "Great place to work, definitely pushes you to your max"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Success Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than 3 years

    Pros

    Great culture, internal advancement opportunities, and a mission-driven culture

    Cons

    Having to work significant overtime often, lack of diversity at the executive leadership level.

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    athenahealth2020-02-13
  2. Helpful (1)

    "First few months are great, then their true colors show. Toxic work environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate 
    Neutral Outlook

    I worked at athenahealth full-time for less than a year

    Pros

    Parental Leave is 6 weeks! Colleagues you work beside on a daily basis are very knowledgeable and are always there to provide a helping hand. Able to work anywhere on campus Located in an area that is growing from a small business prospective. Offsite work events Bonuses are great.

    Cons

    Political/Favoritism Managers abuse the Work From Home policy. Managers will talk behind their reports backs to other colleagues, creates trust issues within the group. Managers will bully their direct reports. Cannot trust the management or the directors, they are all friends and will have each others backs before the department’s best interests.

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    athenahealth2020-01-13
  3. "3+ years at athena"

    4.0
    Current Employee - Senior Associate - Projects 

    I have been working at athenahealth full-time

    Pros

    a pro is the ability to work from home

    Cons

    the management is very disorganized

    athenahealth2019-10-24
  4. "Fun but unorganized"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Operations Project Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than a year

    Pros

    fun, good benefits, lots of perks, good culture

    Cons

    pay below market, unorganized, undisciplined

    athenahealth2019-10-10
  5. "Flexible Workplace, unrelenting change"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Operations Project Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than a year

    Pros

    flexible culture, remote friendly, good pay, good benefits, good vacation

    Cons

    Change happens so frequently, it's hard to stay up to date with employees

    athenahealth2019-03-07
  6. Helpful (7)

    "Senior Rules Associate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Associate in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time for more than a year

    Pros

    Incredibly smart, humble, funny people on my immediate team, primarily at the associate level.

    Cons

    Horrendous management, poor prioritization, lack of accountability and transparency.

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    athenahealth2018-12-07
  7. "Great Culture & Environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Client Service Associate in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at athenahealth full-time for more than 5 years

    Pros

    Great culture, great work-space, decent salary & benefits.

    Cons

    Frequent changes to organizational structure, need to be able to adapt quickly and relearn various workflows & processes as they continuously change (not completely a bad thing, as sometimes the change is for the better). Insecurity around re-orgs (rounds of layoffs seemed to happen every other year, with this most recent one impacting around 500 employees across multiple locations).

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    athenahealth2018-08-20
  8. "Largely a great place to work with some opportunities for improvement"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Operations Associate in Watertown, MA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at athenahealth full-time for more than 3 years

    Pros

    Amenable social culture, various employee perks, generally on par to above par in benefits.

    Cons

    Career growth opportunities exist but the structure of career advancement needs overhauling. High performing employees do not always get fast tracked for promotion due to poor resource management. Finance needs to get its life together to help operations departments meet resourcing needs. Customer Success (account management) division lacks a strong talent pool which causes upset and confused clients.

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    athenahealth2018-05-29
  9. Helpful (38)

    "Highly Unstable And Uncertain Future"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than 3 years

    Pros

    Before I would have said this is a great place to work for college students fresh out of school. They'll grind you down, cheat you on benefits, and underpay you, but leave you with a wealth of experience and connect you with some of the most amazing people you'll ever work with. Cloud-based technology is definitely the future, and it's a great foundational idea. However, with many of the current issues, such as layoffs and turnover, the company is highly unstable and doesn't appear that it can remain competitive in the long term. So maybe consider side-stepping this company for the year or two, and see if things turn around after that.

    Cons

    Poor management abounds. Senior leadership is always changing directions and focus, to the extreme frustration of clients and employees. Middle managers are untrained (I mean this literally - we have no manager training program), leading to petty kingdoms full of unprofessional leaders who play favorites and make poor decisions based on politics alone. You're generally unable to get promoted above one cohort unless you leave for another company and come back - oddly, they love this. This same culture led to the eCW situation, which is highly concerning.

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    athenahealth2018-01-12

    athenahealth Response

    January 29, 2018Employee Engagement

    Thanks for the candid feedback here. In terms of your feedback about management training, we do have a robust management training program that was rolled out for the 2nd half of 2017. Over 80% of athena's managers went through this program and it was met with great success. We have more coming in 2018 with a newly revamped athenaU leadership team! We have noticed a couple of questionable claims and really appreciate your advice on how to retain top talent. We welcome continuing the conversation. E-mail us at askathena@athenahealth.com.

  10. Helpful (3)

    "One change too many changes..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Associate - Projects in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than 3 years

    Pros

    Depending on your department, there's flexibility in how your work is executed; lots of diversity groups and initiatives; very respectful of different cultures and backgrounds; young, motivated professionals; open door/transparent company culture; has yearly org changes that may improve job functions; has a true teach and learn environment that encourages feedback and open inquiries; growth/transfer opportunities are frequent and usually available; encourages acts of appreciation and acknowledgment; takes feedback well, for the most part, and addresses it/them

    Cons

    Clear "divide" between culture in Boston, Belfast, and Atlanta (yet SL acts as if the office are the same-- they are geographically and culturally different!); people of color with the same work ethic, experience, skills and traits do not promote as quickly as their caucasian counterparts; has yearly org changes that may worsen job functions; not competitive in pay with other similar companies and roles; has inadvertently changed the teach and learn environment into a traditional no-more-than-your coworkers to promote environment; not very many (very little!)women and people of color in top leadership positions;

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    athenahealth2018-01-04
Found 31 reviews