a la mode Reviews

Pros

The company is super innovative for Oklahoma City.

Cons

The work is a little repetitive.

Pros

None that I know of

Cons

They promote their benefits but expect you to work 100 hours a week. Don't believe a word any of them say.

Pros

Not like any call center you've ever worked at before! The place is upbeat, the people are amazing, and the benefits are great. If you like open office/highly collaborative environments, this place is for you!

Cons

A la mode gives a lot to its employees because it asks for a lot. The work is super fast paced and depending on call volume you might be eating the occasional late lunch, but that's all pretty par for the course concerning call center work.

Pros

(Excuse the wall of text. It’s thorough.) This place understands the importance of employee advocacy. I have seen far too many companies allow their commitment to their employees fall by the wayside in favor of pushing revenue. This place doesn’t do that, and in turn employees are happier, more effective, and actually LIKE coming to work. I consistently see employers and employees actively working for each other to make the business better, and in my opinion this has created a really fantastic working environment. Work hard, and you’ll be given guidance (especially if you ask for it). I started as a CSR, moved into a Senior Tech position, and have since moved into a salaried position in relatively little time – and I’ve seen others do the same! Management aims to help nurture your strengths and give you a fair shake with opportunities that fit. You won’t get very far if you aren’t willing to put in the effort, though. The benefits are good too: • Base pay was increased to $30k over a year ago • We get awesome medical/dental/vision options • Optional 401k with company match and super quick vesting • Flexible leave time (even for phone based employees – I’ve seen this company bend over backwards for people with personal/medical/family issues, some of which would be grounds for termination in other places) • Free food in the café, an annual food allowance, and twice-a-week food trucks • Extensive training that really is available to you if you want it and ask for it. I’ve seen reviews here that talk about little training, and if I asked I was always given opportunities. They’ve even ordered books on employees’ behalf (if requested) for career growth. • Monthly surveys from management to see how they can improve the company/work environment from an EMPLOYEE standpoint – whaaat? A company wanting internal feedback?! Additionally, the people I work with are people I can be comfortable around. I have no fear of approaching anyone with a “stupid” question or email, or just to say hello, regardless of tenure or position. No one is off limits, and everyone welcomes new ideas and conversation about how to do business. It’s a really progressive, organic way to work, and the results speak for themselves.

Cons

No real cons here. I’ve seen plenty of “STAY AWAY” reviews. I’m a bit confused by this, as many people I talk to really enjoy what they do here. Every company will have frustrating points and communication gaps, but looking at the broader picture, this company outshines every other place I’ve worked. Most of the frustrations I run into are daily parts of [any] job.

Pros

The man who owns this company is a person who cares about the employees. He provided breakfast and lunch. Would hold meetings to get insight from the employees. He then Would Act on it. What a rare breed, he truly cares.

Cons

The people in mid management were to "green" to hold the job. The manager over the area was someone who did not seem to know what he was doing. I was at a loss over some of the decisions made. I had done well , at the last help desk job. Joined A La Mode and was excited. However, the popular byline was if you did not meet a stat goal was... Maybe you don't want to be here. I thought wow, never led a team this way. Maybe I don't need to be here. Funny thing is I had to leave because I was not making enough. Another interesting point, the next place I went I was back on top. Tons of CE, notable improvements, etc.