Yext Client Support Specialist Reviews

Updated May 13, 2020

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3.8
71%
Recommend to a Friend
62%
Approve of CEO
Yext CEO and Founder Howard Lerman
Howard Lerman
9 Ratings
  1. Helpful (1)

    "Great culture, Great employee support"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at Yext full-time for less than a year

    Pros

    Great manager, supportive environment, open communication from leadership, tons of benefits

    Cons

    Paralysis by democracy - open culture can sometimes lead to a lack of efficiency

  2. Helpful (13)

    "Underpaid and underappreciated"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Yext full-time for more than a year

    Pros

    The people. Most managers are great, and the team members you work with are all great people.

    Cons

    Salary. It's comical to pay someone $47000 while you're working on some of the biggest accounts the company has. Upper management does not listen or care about what members of the support department have to say. All other departments within the company look down on support specialists because they know they make double the amount. It's pathetic and there is no motivation to work harder because at the end of the day they will only give you a small increase in pay in the spring.

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  3. "First 90Days in Yext"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Partner Support Specialist in Berlin
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yext full-time for less than a year

    Pros

    Multicultural, Lunch, Team Events, flexibility of working hours,

    Cons

    No HR Germany, Job Benefits for employees in germany (compared to us), missing skill development tools/platforms,

  4. "Great product and exciting place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success Manager in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yext full-time for more than a year

    Pros

    Room to bring creativity to the role. Encourages a self-starter mentality and rewards those willing to hustle.

    Cons

    Blurred lines of role responsibility and at times unclear career growth.

  5. Helpful (12)

    "Toxic place"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yext full-time for more than a year

    Pros

    Snacks in office. That’s about it.

    Cons

    The worst company I have ever worked at. Avoid it go work somewhere else where they value their employees. Male white dominance. No diversity, rude and cocky executives, no work life balance, benefits decreasing and becoming more costly to employees. This place is a no no!!!

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  6. "Incredible place to have a career!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Client Success Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yext full-time for more than 3 years

    Pros

    Incredible/intelligent community, exciting products, and fast paced environment where you are able to really have an impact.

    Cons

    My role has to travel quite a bit so that can be very intense/exhausting.

  7. Helpful (1)

    "Great Company to Work For!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Client Success Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yext full-time for more than 3 years

    Pros

    Company is a fantastic place to work and is growing 30-40% YoY. Executive team is extremely engaged and hands-on and seeking new ways to expand the product offering. The product really works and clients are very happy to see great results. Company culture is very much a meritocracy. If you work hard you will get promoted and do well. Fantastic snacks and free pizza and beer on fridays plus the food stipend for lunch and dinner make this place hard to beat!

    Cons

    Company is growing 30-40% YoY so a lot of the current processes that worked well in the past are needing to be re-tooled.

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  8. Helpful (10)

    "Failing CS org"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Services in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Yext full-time for more than a year

    Pros

    People you work with are great

    Cons

    Underpaid and way overworked. No one is listening to the pain points and it’s devastating.

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  9. Helpful (1)

    "Operations"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Operations Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yext full-time for more than a year

    Pros

    Love the people, the free beer and free food, and wearing casual clothing. Definitely not your typical start up

    Cons

    Fast growth as a company means external hiring can shaft internal applicants. Sometimes feels like the clients/vision of the company are unclear also

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  10. Helpful (1)

    "Great company, fun place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Operations Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yext full-time for less than a year

    Pros

    Yext does a great job of creating a good work environment, in a lot of the ways that you expect from a tech company: lots of food in the office, generally relaxed office vibe (no button down shirts required), professional development opportunities, etc. On top of that, there are a couple of areas where Yext really excels: 1. The team environment is real - everyone is working towards the team's success, not their own personal advancement. My coworkers are friendly and nice and encouraging and helpful. Management looks favorably on people who legitimately improve the team, rather than people who work towards showing themselves off. 2. Management is pretty transparent about what's going on at the company. I feel like there is good visibility into what the executives are thinking and doing. 3. People are encourage to get out of their comfort zone and solve problems in new and interesting ways. For example, I have never coded before, but I am learning python in order to create scripts that can improve efficiency on my team.

    Cons

    Yext also suffers to a degree from some of the classic cons of a tech company: while diversity and inclusion seems to be a top management priority, there is a lot of work left to do. The hours can be long, but at the same time, there is no culture of "face time" - you don't have to stay late just for the sake of staying late. Overall, there aren't a lot of cons.

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Found 16 reviews