Wpromote Reviews

Updated Jun 11, 2020

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4.1
81%
Recommend to a Friend
92%
Approve of CEO
Wpromote Founder and CEO Michael Mothner
Michael Mothner
81 Ratings
Pros
  • "They also offer startup perks like free massages, yoga classes, snacks/coffee, games, and happy hour(in 14 reviews)

  • "They offer great benefits with unlimited PTO and health insurance(in 11 reviews)

Cons
More Pros and Cons
  1. COVID-19

    "Good First Job, But Not For Anyone With 3+ Years Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Marketing in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Wpromote full-time for more than 3 years

    Pros

    *Unlimited PTO (although once an employee reaches 1 month, a side-eye is given) *Strong camaraderie among employees in the same office *Work from home policy and flexible work hours *Great learning experience for beginners like me, with plenty of opportunity to ask questions and work with different teams

    Cons

    *Offices outside LA headquarters are treated like stepchildren *Small (and very close) in-office work areas with only 1 large monitor *Lack of clear direction for job advancement and uneven policy for promotions *High employee and client turnover even for an agency *Pay is below average (especially for digital marketing specialists and managers)

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  2. "A digital agency's who actually has leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wpromote full-time for less than a year

    Pros

    Strong leadership team front to back Local teams have small office feel to them Culture pockets in both local and national team New ideas are encouraged, often let you run with them Cross team collaboration is fun and exciting for all parties

    Cons

    With any larger agency, it can be hard to get a grasp on who everyone is, where they sit, how they impact you. Could use more visibility into org chart.

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    Wpromote Response

    June 9, 2020VP, People & Culture

    Thank you for this positive review! I hope our new org chart software with Pingboard provides greater visibility to who's who and where to find them.

  3. "Unicorn In Media Agency Landscape"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Department Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wpromote full-time for less than a year

    Pros

    Strong Top Down Leadership - C level is accessible, logical, savvy, innovative and transparent. Strong culture - Selfless, compassionate organization filled with passionate people who genuinely care about one another. Ability to move quickly - Lack of beurocracy enables any motivated employee to excel and grow into leader within organization. Strong processes - Despite being relatively small organizationally, our operations are excellent. Streamlined onboarding and training of talent, refined processes to ensure client success is measured and optimized for over time.

    Cons

    - Rapid pace means internal communication can sometimes lag behind changes made.

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    Wpromote Response

    June 9, 2020VP, People & Culture

    Thank you for this positive feedback and we'll work on our speed around internal communication.

  4. COVID-19

    "Excellent for Learning, Growth and Ownership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wpromote full-time for more than 3 years

    Pros

    - Limitless potential and opportunity. If you put in the work and prove yourself as a solid performer, there is so much upward mobility (or cross-mobility, if you want to try something new). A year or two ago, Wpromote recognized the need for more growth opportunities and created additional tiers of positions to allow for consistent growth and upward potential. As you move up, you can find your "niche" and to an extent really focus on what you most enjoy/where your strengths lie. Additionally, as Wpromote has grown via both acquisitions and organic growth, many have even created new roles or even departments. - Learning and training: One of the biggest advantages of working here is that we have clients of all sizes from all verticals, so you learn a lot, fast. If you have a question, there's almost guaranteed to be someone that can answer it. Especially as we hire at higher levels externally and integrate with our acquired agencies, someone has probably been in your situation or worked with a similar type of client/industry. We also have strong relationships with our external partners and are able to leverage those teams to help with education and learning on an ongoing basis. You are always welcome to join other teams' trainings as well so that you can diversify your knowledge beyond your day-to-day responsibilities. I personally wouldn't leave Wpromote for another agency, because I know this is so rare, but if your goal was to move to the client side you would really be set up for success across the board. - Collaboration: Every successful team I've been on at Wpromote has been incredibly collaborative. We communicate and learn, and we tackle challenges together, not in silos. - Ownership: As we have grown, we have had to put new processes/controls in place - but ultimately account managers still have incredible control and ownership of their book of business. You don't get that at other agencies. - Transparency: The Executive Team is fairly open and transparent about a lot of things, but if you want to know something specific, just ask. I don't know any directors/department heads/upper executives that wouldn't honestly answer your question unless it's related to personnel or something under NDA (like an impending acquisition). - I do believe the Executive Team has our best interests in mind and are willing to listen to feedback. Ultimately they need to prioritize serving our clients, but the best way to do so is to have engaged and happy employees. I have had multiple experiences where I have helped to change an approach by providing my perspective. Not always, of course, but I know from experience they are willing to pivot or change their minds when an alternate viewpoint is worth considering. - Unlimited PTO. I honestly have no idea if I take more time off than I did before we switched to Unlimited, but I am just so much more relaxed and am able to be really flexible with my personal life. No more trying to maneuver half days or trying to work while on personal trips or juggling family commitments -- I just take the day off. I will get the work done! - Similarly, the flexibility to WFA. Even before the COVID pandemic, Wpromote was extremely flexible to work remotely when needed (and just "needing" a day at home counts). When it's crazy cold, or there are CTA issues, knowing I can just say home and comfortable on a moment's notice is a huge weight off my shoulders. It also helps me spend more time with my family, who are spread all over the country. - Other reviews have said that you have to be in LA to get the "full" Wpromote culture. I strongly disagree with that. Each office has its own distinct culture, and I don't think that any one culture is "more" Wpromote than others. While it is true that most of our Executive Team sits in LA, every office does have at least 1-2 executive leaders. FWIW, the Chicago office has a beautiful office with great perks (coffee, snacks, massage chair, common spaces, etc.) that rival LA -- but perks does not = culture.

    Cons

    - Work-life balance can be tough. There is always a lot going on at Wpromote, and of course clients can be demanding. Sometimes it just takes more than 9-5 to ensure you are doing everything to provide the best possible service for our clients. Especially now that we have so many otherwise amazing tools (Slack, Hangouts, Asana etc.) it's really easy to get sucked back into work as you're trying to sign off (or sucked back in if you quickly check in after dinner or on the weekend). The "downside" of unlimited PTO and WFA is that it makes it easier/more justifiable to work longer hours or on the weekends. - I struggle to consider this a "con" but much of Wpromote's growth in the last few years has been via acquisitions (Chicago is the only organically grown office). I believe the acquisitions have been excellent for bringing in new talent and clients, but there are of course operational gaps with trying to merge multiple teams into one large team. Some of the integrations have been smoother than others, but overall I view integrations as messy and stressful - and can leave lingering differences in POVs, approaches, processes, and even attitudes/culture. - Because we have so many talented, motivated and hard-working people that are looking to "get things done", we often have too many "top priorities" and too many "important projects." Things either fall to the wayside, lower priorities supercede client work/more strategic priorities, or people work too much and burn out. Leadership has been extremely open to conversations around prioritization, but many of us do ultimately take on too much and fall into this trap.

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  5. COVID-19

    "The benefits outweigh the cons"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wpromote full-time for more than 3 years

    Pros

    1. The company does its best to avoid layoffs. I truly believe they have done everything they can to prevent mass layoffs despite COVID-19 concerns. In the event of a large client pulling back significantly, they tried to place as many employees as possible on other teams to minimize layoffs. Some layoffs are unavoidable, but Wpromote treats them as an absolute last resort. You won't find this at many other agencies that get most of their revenue from a few large clients. 2. The company has grown very quickly in the last few years, with multiple acquisitions. Because of this, Wpromote is always in some sort of flux, meaning new ideas are embraced. You can actually make suggestions that are adopted because there is no bureaucracy that gets in the way. 3. They prioritize promoting employees from within. A lot of growth opportunities for employees who are Director and below. 4. You'll be hard-pressed to find the work balance at Wpromote at another agency. You can actually utilize your unlimited PTO here. I've worked at other agencies who have it, but because it's unlimited, they felt like they could reach out to you any time because "you can always take more later". Wpromote treats your time off like time off. 6. No micro-management. This likely depends on who your boss is, but my experience has been very positive. You are trusted to make your own decisions, and as long as your work gets done, nobody is hovering over your shoulder. 7. Variety of clients of different industries, sizes. Most departments can handle client loss and still operate as usual. You may not get to work on a large client, but job security is enhanced by this.

    Cons

    1. There are negatives to rapid growth. Every year working here is always different than the last and there is a lot of change to manage. 2. You won't get the full Wpromote experience if you don't work in the Los Angeles office. That being said, each office has a unique culture and I really enjoy the Dallas office culture. 3. A lot of our upper executives got most of their experience from Wpromote. They don't have the perspective you get from working at multiple companies, and that has led to some easily avoidable mistakes. However, they have been bringing in more exec talent from other companies and that has had a positive impact. 4. There have been attitudes that other offices should be paid less due to the cost of living differences, however, other markets are still very competitive and our salaries need to be competitive as well to get and retain top talent. The company has recently come around on this though.

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  6. "Great People, Great Benefits and Quick Growth With Expected Growing Pains"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends

    I have been working at Wpromote full-time for more than 3 years

    Pros

    Wpromote has done an amazing job providing some really great benefits to the employees in the company. While many people like to mention the unlimited PTO (which is great), it's more having management support that will encourage you to make sure you are taking time off for yourself. The work can get demanding, but knowing you have support is what really helps the work-life balance. The people I work with are smart, hard-working, resilient, and fun. They are always willing to help each other out when some days can be harder than others and I am always learning new perspectives and strategies from them. We challenge each other to be better, which I personally do well in these kinds of work environments. Honestly, I like what I do but the people are what keep me coming into the office with a smile on my face. The company is growing fast which is great and opens up opportunities throughout the company, Alot of these opportunities are what you make of them, so don't be expected to be handed anything. Hand-raisers and proactive team members will do well in those opportunities, should you want to go after them. Since there is a lot of growth, if you think if a way to do things more efficiently, people are open to hearing about it, which is cool because you feel like you are a team member and not just "employee number XX" on the team.

    Cons

    Because of the quick growth, infrastructure and processes are created as they are seen needed and things are always changing, which can get a bit exhausting at times but is with the intention of helping make things better. If you aren't good with change, this may not be the place for you. Flexibility is a trait that can help you navigate through these changes well.

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  7. Helpful (3)

    "Politically Divisive Culture, Lots of Busy Work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wpromote full-time for more than a year

    Pros

    The name will look good on your resume Talented people work here Nice benefits Good work/life balance

    Cons

    Divisive political culture Mundane work Low pay Conservatives won't feel welcome here

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  8. Helpful (6)

    "Lots of Good, Lots of Bad"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketer in Dallas, TX

    I have been working at Wpromote full-time for more than a year

    Pros

    The benefits: Unlimited PTO, flexible WFA, Summer Half-Day Fridays, great health insurance, etc. are all things that make it difficult to want to go anywhere else. The Coworkers: Everyone, specifically at the entry- to mid-levels are really great. It legitimately feels like you're getting to hang out with your best friends every day.

    Cons

    The company has kind of adopted this attitude of "we pay you less because your benefits are so great." Which is true to some extent, but a quick job search will likely return several other companies with many of the same benefits and much more competitive pay. Remote offices are kind of more like step-siblings. They were all acquisitions, so many of them have mostly continued running how they were before, just with the Wpromote name. Because of this, any of the fun Wpromote culture events and benefits the company loves to promote seem to be begrudgingly forced upon the higher ups. In many cases, it can even feel like they're actively trying to dissuade you from taking part in them. Additionally, the communication between offices is virtually non-existent. If you need to work closely with someone in another office, it can be a struggle. It's almost virtually impossible to move up in the company unless you're in the LA office. Each department is treated differently seemingly based on how much the company values them. It can feel a bit like the episode of The Office when Sabre starts buying the salesmen nice gifts and allowing them to act however they want. Luckily, my team was one they seemed to view positively, but it was strange seeing/hearing how other teams were treated. As an example (and definitely the most extreme I saw), the company lost a very large client, which directly affected multiple teams. My team received about 2.5 months advance notice, and opportunities to move into other departments. Another team, which dealt with the same client, was promised they were fine for 2 months until one day they came into the office and were all let go. No notice, no goodbyes, no packing their desks. When pressed about why there was such a difference between how the two teams were treated, the C-levels kind of talked their way around it (as they're very good at doing). And at one point, one of them seemed to pat himself on the back for how well they had "executed the plan." It was a very uncomfortable meeting. The company was started by the CEO immediately after graduating college, and he hired all of his best friends to be his execs. And they're still there to this day. I think this can be a positive because it can lead to the atmosphere of everyone feeling like friends, but sometimes there are very simple business decisions that definitely seem like they were made by a guy and his friends who are working their first job.

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  9. Helpful (11)

    "Be very cautious with this company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Writer in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wpromote full-time for less than a year

    Pros

    Unlimited PTO is a plus Work/life balance is typically good

    Cons

    Disloyal: The majority of an entire team and 2/3 of another team were laid off during my 10 months of employment there. Higher-ups do not take the time to get to know their employees and they view employees as expendable. Even if you do excellent work, your job is not safe. Lack of identity: The direction of seemingly every department seemed to consistently waver. Departments rely heavily on only a few clients, making it nearly impossible to adjust if a client opts to change agencies. This negatively effects the bottom line and department stability. Disorganized: Executives and management in general always give the impression that everything is alright, but it's purely a front. Companies that are in good standing do not undergo downsizing multiple times within a year. Not to mention, there were changes at the director and executive levels, forcing employees to adjust to new visions and strategy overhauls. This company leaves employees in the dark. Little opportunity for growth: Title promotions are promised in certain departments; however, not granted. Budgeting is also askew and inconsistent to the point where position openings are taken down rather suddenly. If you are lucky enough to get a promotion, your salary increase will be underwhelming. Don't get hypnotized by the unlimited PTO and benefits. They make room for those perks by sacrificing competitive salaries. Also, certain departments are very strict with PTO despite it being unlimited.

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    Wpromote Response

    February 10, 2020VP, People & Culture

    Thank you for sharing your feedback. At the risk of sounding defensive, I wanted to respond directly to your review since it's not accurate and it's not a fair representation of who we are or how we handled a change with one of our clients that affected a very talented team. One of our largest clients shifted the way they work with agencies and that meant some of the work that Wpromote handled for the client was going away and a number of employees were going to be affected by this shift. We did what we could to find new roles for the affected employees both internally and externally. Many of the affected employees shifted to other departments into roles that were created for them; we made an investment in other parts of our business to retain as many employees as possible and give them a new growth path. We also tapped a prior Wpromote employee who extended multiple offers that were accepted. For those we were not able to find a new home internally, we offered outplacement services to help them land on their feet. This was our #1 priority. We have 200+ clients and have been growing 25% YOY for multiple years in a row and we have never done a lay-off in our almost 19 year history until last month. We are saddened you did not have a good experience with Wpromote and we were sorry to see you go. We wish you the best of luck in your next role.

  10. "Amazing work culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wpromote full-time for more than a year

    Pros

    amazing people, love the culture, unlimited pto, work from anywhere

    Cons

    work life balance can be hard during specific seasons

    Wpromote Response

    February 5, 2020VP, People & Culture

    Thank you for sharing your positive experience here!

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