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Wolters Kluwer Reviews

Updated 21 February, 2018
1,461 reviews

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3.0
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Wolters Kluwer Chairman, Executive Board and CEO Nancy McKinstry
Nancy McKinstry
441 Ratings

1,461 Employee Reviews

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Pros
Cons
  • All new management in 2017 so none of the upper management have enough product knowledge to understand the sales cycles or the market (in 70 reviews)

  • You'll need to work hard as you are working on strict agile, hence work life balance may get tricky sometimes (in 24 reviews)

More Pros and Cons

  1. "Friendly Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Wolters Kluwer full-time

    Pros

    It was a great experience working for them, they taught me a lot while I was there.

    Cons

    I was there on contract, and didn't run into a lot of issues.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wolters Kluwer full-time

    Pros

    Tremendously diverse work force; a group of colleagues that look like Toronto. Serious HR focus on building engagement.

    Cons

    Hard to move up in a flat organization.


  3. "A solid company with great people, products and customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Director in Toronto, ON
    Former Employee - Marketing Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wolters Kluwer full-time (More than a year)

    Pros

    Wolters Kluwer is a team of dedicated experts that are passionate about bringing insight and innovation to their customers. With a long history in Canada, the company has a strong reputation in the market and customers like their products and, most importantly, the people at Wolters Kluwer. The new management team is talented and are working very hard to orchestrate a growth business.

    Cons

    Wolters Kluwer Canada is coming out of a couple difficult years and is in the process of restoring its culture and capital. This makes for an environment with a high level of change.

    Advice to Management

    Within Canada, maintain your momentum of growth with continued investment in software, research and people. You will need all three to succeed.

    Globally, invest more deeply in product innovation and digital transformation; better align employee incentives across all layers of the organization.


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  5. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wolters Kluwer full-time

    Pros

    colleagues are good to work with

    Cons

    lots of turn over in the company


  6. "New Management does not value employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON
    Current Employee - Account Manager in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wolters Kluwer full-time (More than 8 years)

    Pros

    Central Location, friendly coworkers, great product (leader in industry)

    Cons

    All new management in 2017 so none of the upper management have enough product knowledge to understand the sales cycles or the market. Therefore, quotas have been underset for some territories while many have been overset. KPIS are unrealistic and staff are micromanaged and threatened to get with the program or get out. High-pressure environment with little or no compassion for staff personal life. Staff are asked to work through holidays and company functions are either non-existent or weak.

    Advice to Management

    If you try to turn the company into a call centre you will have a very high turnover rate which will make it difficult for the company to hit their quota because it takes over a year to learn all the products there and if people are quitting every 6 months no one will ever have enough product knowledge to reach maximum sales efficiency, and there will always be a lag time to retrain all the new staff that are constantly coming in. Invest in your staff and they will want to work hard for you. Continue to treat them with little regard and they will continue to leave.


  7. Helpful (1)

    "Canadian division headed in the wrong direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Wolters Kluwer full-time (More than 5 years)

    Pros

    There are some long standing employees that have held on to the past notion when employees felt rewarded, appreciated and had a sense of family in the office. The benefits are ok but the bonus calculation will be changing this year (and not to the employees favour).

    Cons

    So why has so much changed in the past few years? It’s simple. The Canadian division is now run by the US and growth in Canada is anemic. The first thing they did was fire a 16 year well-loved and respected CEO for Canadian operations on the same day the Director of Sales retired (coincidental?). This set the tone of how current employees would be treated.

    Many of the reward and recognition programs were eliminated. In fact, somebody had to beg for a Christmas Party during a Town Hall meeting. During the same meeting, an employee asked if departing employees would be back-filled since their workload has doubled. But it was met with a “company has to right size” the business. So imagine having to work in place where the business is slowing, you have a new CEO that only cares about cutting cost, and your contributions are not rewarded. You may deduce, it doesn’t sound like a fun place work.

    The Accounting industry, is facing significant technological disruption. It has impacted Wolters Kluwer customers and it’s product lines. The Research, Tax Compliance and Workflow Management software saw hardly any growth in the busiest selling period in the last quarter. And the sales people are constantly asking what else can we sell? Targets are completely out of sync with reality.

    As a result, you have Management spending more time in meetings, asking for more detailed reporting, tracking the most insignificant information to explain causality. And no manager would be in their right mind to question the amount of data analysis to protect your job. But off air they truly despise all the additional reporting and it’s just a matter of time before they grow tired of it. So for this reason, I don’t really put any blame on management, it’s simply the new normal for the industry and it’s going through it’s adjustment period.

    As sound advice, I would strongly consider other options before considering to work in the Canadian operations of Wolters Kluwer. Have a strong network, keep your skills relevant in the job market, never compromise on your values.

    Advice to Management

    The reality is, the CEO is laser focussed on cutting costs. So unless your idea is of cost-cutting measure, it will not be heard.

    Ideas for growth require a business case, which requires a request for money. However the Accounting industry is not growing. So good luck with putting yourself out there.


  8. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Current Employee - Sales in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wolters Kluwer full-time (More than a year)

    Pros

    Easy product implementation, people, virtual office, decent pay and benefits. There is some freedom for outside sales. Not much more though.

    Cons

    Everything else, culture, management, sweat shop of activity, stressful, relentless communication about KPIs, travel, amount of appointments, small deals, no strategy.

    Advice to Management

    Stop it, you are ruining the company.


  9. "Decent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wolters Kluwer full-time (More than 3 years)

    Pros

    Fairly good investment to employee training
    Large company with growth potential

    Cons

    Silo'd divisions where you don't know what anyone else is doing
    Average to low base salaries

    Advice to Management

    Everything is always left to the last minute. Have better planning for the future.


  10. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager in Toronto, ON
    Former Employee - Territory Account Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wolters Kluwer full-time (Less than a year)

    Pros

    Really Helpful Co-Workers and an easy commute.

    Cons

    Constant Turnover and Layoffs. No room for career growth

    Advice to Management

    None.


  11. "Great team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Toronto, ON
    Former Employee - Sales Representative in Toronto, ON
    Recommends
    Neutral Outlook

    I worked at Wolters Kluwer full-time (More than a year)

    Pros

    Stable company, leader in its markets. offers a great team environment

    Cons

    strict company culture, based on a 60 years old experience.

    Advice to Management

    be open to suggestions, specially from young employees


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