Whitbread Reviews | Glassdoor.ca

Whitbread Reviews

Updated 14 de Oct 2019

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
44%
Recommend to a Friend
50%
Approve of CEO
Whitbread CEO Alison Brittain
Alison Brittain
120 Ratings
  1. "Good company hard work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in Southampton, England

    I worked at Whitbread full-time for more than a year

    Pros

    Passionate about guest and managers were good

    Cons

    Strict labour usually understaffed stressful

    Advice to Management

    Avoid loosing good people by not working them do hard

    Whitbread2019-06-28
  2. "Great company with clear future vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources in Dunstable, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time for more than 3 years

    Pros

    Clear and regular company growth plans are shared across the business.

    Cons

    Apart from the company intranet, there isn't one clear internal platform that brings Ops and Support Centre together.

    Whitbread2019-06-24
  3. Helpful (2)

    "Not a place for over achievers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in London, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Whitbread full-time for more than 3 years

    Pros

    * Whitbread is a great place to work if you're looking for a relaxed environment without much (any?) pressure. * The company is very open on flexible working, so working hours are quite chilled as long as progress is shown and working from home is not an issue either. * Whitbread is full of good people and everyone is very friendly, the bonus has great potential and the base salary is ok if you consider the... compensation package as a whole. * There's budget for one tech conference ticket per year, which is quite generous as some of these can be over £1000. Overall I would say Whitbread is a great place if you're just starting your career, as you'll be given time to learn and grow at your own pace.

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    Cons

    * Unchallenging tech environment, built on either dated or enterprise technologies. The company fairly recently started migrating their front end to React but there is still a lot of legacy going around. * Everything moves extremely slow, and 95% of decisions are based on revenue/commercial reasons which means tech debt is constantly pilling up. * If you're a microservices developer for Whitbread I genuinely... feel sorry for you as you'll spend your days writing proxy services between the front end and the back end system which is outsourced. * Lack of technically minded people in key positions, this means that any technical improvements to the system need to be done bottom up which takes a lot of time and effort. * Overall lack of strong technical ability among staff outside of a few key people, this is partly due to the weak interview process alongside a lack of probation period. * Although the bonus has a lot of potential it is based on a very complicated set of metrics, which is their way of giving you a low bonus even though their revenue increased in comparison to last year and that's without considering the sale of Costa where they banked £3.9bn.

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    Advice to Management

    If you want to have a digital function then own it. Don't outsource the most important part of your system to someone else, this only leaves your developers frustrated as they're left with bad APIs and huge waiting times for change to happen which kills momentum and costs money. Get Engineering Managers to manage the teams and most of your team coordination issues will go away. Improve the hiring process and... get a probation process in, otherwise you'll keep filling up your payroll with the wrong people and then it will be redundancy season again. Be clearer about bonus arrangements, just showing your nonsensical set of metrics is not enough, at least provide a forecasted percentage based on the current metrics so people can manage their expectations, otherwise it just leads to a huge loss of morale. I know the company is meant to sell hotels, but those hotels are sold through the website and if your website doesn't work, then it doesn't matter how good the hotels are. So invest into having a proper engineering function, instead of making all decisions based on how much it will increase revenue/conversion. There really needs to be a big mindset change as BAU is not work that will increase revenue. BAU is work that tackles technical debt and PROTECTS the existing conversion rate. The latter doesn't exist in Whitbread and that needs to change. Whitbread already has a great working environment, all it needs is a proper engineering mentality and then you'll be able to compete with the best companies in the market for the best talent available.

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    Whitbread2019-07-06
  4. "Great company with lots of progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head Chef 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time for more than 5 years

    Pros

    Lots of professional development and progression routes

    Cons

    Budgets and targets can be quite tight at times

    Whitbread2019-06-22
  5. "Good"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread part-time

    Pros

    Good discount, good hours, good people

    Cons

    Can be really boring

    Whitbread2019-06-20
  6. Helpful (1)

    "Going down hill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hotel Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Whitbread full-time for more than 5 years

    Pros

    Development available to all, even the rubbish ones!

    Cons

    Exec team ruined what was a great company, busy lining their own pockets.

    Advice to Management

    Wait until new exec team comes in!

    Whitbread2019-07-04
  7. Helpful (1)

    "A race to the bottom for a cost focused business - Minimum wage and minimum care for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bartender in Guildford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Whitbread part-time for less than a year

    Pros

    Job stability, shift allocation through an easy-to-use app

    Cons

    If you're starting in a FOH role, they will start you on minimum wage, but expect maximum effort from you from the outset - this may vary according to your shift manager/team leader. Training is compulsory, and unpaid - you are expected to complete mandatory learning on health and safety, food hygiene etc using an online training platform in your own time. Labour allocation to each shift is daft. Capacity is... allocated looking backwards at previous sales, not forwards. In the bar I worked in, this frequently meant on the hottest days, you're left with 1 or 2 staff to cover the bar as the beer garden fills up, and manage plates, puddings etc in the bar area - which just causes the customer experience to suffer. This example is possibly specific to BFT pubs with gardens that experience a lot of seasonal, weather driven demand. No free food (again, because of cost elimination) which is unusual in hospitality. In a week's worth of shifts I would normally only get a break on 1 or 2 shifts, as there's only been 1 barman allocated and the team leaders have to support the restaurant - and that barman is frequently on from 12-12. As a non-smoker (and the only one in our pub), I had to vocally fight to make sure I was given the same consideration for breaks as colleagues that smoked. 12 hours on your feet without a break will take its toll - buy some good shoes if you want to avoid back trouble. Don't expect to top up your wages with tips working behind the bar - I would rarely leave a shift with more than £1 in tips. Wait staff working the tables will do OK for tips, though. Minimal free drinks, the rulebook says no free postmix products or coffee/tea; but if you have a friendly manager they may turn a blind eye. Like many large chains in the hospitality industry, Whitbread seem determined to slash costs in their Beefeater restaurants - but it seems there has been a disproportionate focus on the employee as part of this equation. This whole industry is racing to the bottom by trying to compete on price, and this means reducing quality of food, a microscopic focus on some areas of the cost structure, and expecting employees to deliver "maximum good service" on minimum wage.

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    Advice to Management

    Consider carefully the relationship between the cost reduction initiatives (wages, overheads and labour) and declining customer experience and NPS. Paying the living wage rather than the minimum wage may balance the psychological contract with employees, which would likely reduce staff stealing food, drinks, and improve the amount they care about going the extra mile. How can you expect someone to go the... extra mile when you contractually state the organization is valuing their time at the absolute minimum that is required by law? Just a few pence per hour would make an enormous difference in the long run.

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    Whitbread2019-07-02
  8. "overall positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whitbread full-time for more than 8 years

    Pros

    Good large company to work for at times

    Cons

    Labour is biggest issue as always

    Advice to Management

    If its for you, go for it

    Whitbread2019-06-17
  9. "Good part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Housekeeper in Birmingham, England

    I have been working at Whitbread full-time for more than a year

    Pros

    Good hotel supervisors and management Good company benefits

    Cons

    Minimal pay for a very physical demanding job

    Whitbread2019-06-16
  10. Helpful (5)

    "shambles"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Dunstable, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Whitbread full-time

    Pros

    some friendly people and reasonable benefits

    Cons

    it’s all so very messy, too much work for the reward, a culture of hierarchy and micromanagement from inexperienced upper management, regular redundancies, too much waste.

    Advice to Management

    combine the offices and bring everyone together at WBC to reduce overheads. Holborn’s empty half the time. We’re meant to be a budget business. reduce upper management costs and improve the culture.

    Whitbread2019-06-19
Found 449 reviews