West Elm Reviews

Updated Jul 6, 2020

To filter reviews, or .
3.4
56%
Recommend to a Friend
72%
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
113 Ratings
Pros
  • "West Elm cares about their employees and their future at the company and beyond(in 41 reviews)

  • "Employee discount is a plus and nice co-workers(in 26 reviews)

Cons
  • "also made it hard to offer good customer service when there are only two people on the sales floor at a time in a hugely busy store(in 22 reviews)

  • "I worked for West Elm corporate HQ for several years and the experience left me in awe of how a company that appears so cool from the outside can be so(in 21 reviews)

More Pros and Cons
  1. "Really nice place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Stock Associate in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at West Elm for more than a year

    Pros

    Employee discount is a plus and nice co-workers. Not stressful.

    Cons

    Cluttered stock rooms, have fun with couches falling on your head.

    Continue reading
  2. "Great people, but minimal hours"

    4.0
    Former Employee - Anonymous Employee 

    I worked at West Elm part-time

    Pros

    Great people and company culture

    Cons

    Didn’t receive the hours I was promised

  3. "Stock Associate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at West Elm part-time

    Pros

    Management try their best to provide 8 hour shifts. You receive between 20%-40% off product.

    Cons

    Difficult to negotiate a raise as it feels very top heavy. I have heard difficulty for staff to negotiate full time hours.

  4. "West elm"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at West Elm part-time for more than a year

    Pros

    Talented, friendly, helpful co-workers

    Cons

    Poor management , no support for employees

    Continue reading
  5. Helpful (1)

    "Employees are super friendly, visual management is not."

    1.0
    • Culture & Values
    Current Employee - Visual Merchandiser 
    Doesn't Recommend

    I have been working at West Elm full-time for less than a year

    Pros

    A lot of the staff are so sweet and super friendly.

    Cons

    Not paid enough for essentially doing three jobs in one. Havent learnt a lot since starting and there was no training.

  6. "Poor Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Elm part-time

    Pros

    work hour flexibility, some good people.

    Cons

    -the managers do not work towards the same goal, the jobs among the managers are not equally distributed -many managers like to pass their own work and give themselves breaks while the rest of the store operate without guidance - no proper training or actively seeking out things to learn so only one of the manager actually knows how to operate the store properly with actual procedures. - depending on what position you are in, you may have a chance of bonus, no matter how hard you work in a certain role no good comes of it, so if you want bonuses you have become a ruthless sales associate -favoritism some people dont even work on weekends anymore, 9-5 job at a retail store.

    Continue reading
  7. "Guest Service Representative"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at West Elm full-time

    Pros

    - Free services - Working down town

    Cons

    - Management does not really give you time off - Stupid policies such as you cannot ride certain elevator, you can't have food in the elevator - Administrative staff have look down upon service staff - Manual labour even if you are a guest service representative (lugging those big water jugs?!) - Super demanding - Training is a joke because they want you to rush through it and want to put you on the floor right away because their CHURN is super high - Mimimum wage although you are super experiences - No way to move up - Hard to book off time. Schedules sometimes don't come out on time.

    Continue reading
  8. "Poor Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stock Associate in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at West Elm part-time for more than a year

    Pros

    Great team - the sales staff work hard and are helpful to their coworkers, competitive pay, year-end bonus

    Cons

    Management - the management team has a problem with micro management and doesn't effectively prioritize day to day procedures. Working conditions - Long shifts.

  9. Helpful (4)

    "Awful support, zero investment in people"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Calgary, AB
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at West Elm full-time for less than a year

    Pros

    Discount is great, product is nice. I was lucky enough to work with a great staff in the store. Entering into a new market came with a lot of excitement

    Cons

    Zero investment from upper management. Regional management is rude and belittling. Why would you work for any company that provides no support....

    Continue reading
  10. Helpful (4)

    "GM's worked into illness"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    General Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at West Elm for more than 5 years

    Pros

    Really talented people, inspiring talent all around you. Ability to make overall decisions without to much overall interference from corp office.

    Cons

    If not US citizen forget about advancement beyond store level. Canadian stores are put at disadvantages compared to US counterparts. Always at the whim of US dollar exchange and would lose sales and payroll if exchange was lower than US dollar but never got it back if Canadian dollar was higher. Canadian stores are not given full access to inventory which lead to customer frustration We had to start every transaction with an angry cusomter that we would have to win over because we couldn't get them what they wanted and could see on the .com site. Logistics were a nightmare sometimes taking months for merchandise to arrive from US distribution centres. No investment of infrastructure outside of US. American managers oversaw Canadian stores and had no idea what Rsp's, stat holidays, or anything Canadian specific were. In the years that I worked their they could never figure out how to pay for my medical because US HR does not understand the Canadian system. Anytime issues relating to things outside of US were raised they fell to deaf ears. No work life balance regularly worked 60 plus hours a week. Always lived in fear of complaints from both external and internal avenues. HR always took the other side and never listened to what you had to say. Senior management would pit you against your co workers in unhealthy competition and set unrealistic goals. Would always favorite those who did not have their own voice or never spoke up or voiced concern. Merchandise is of poor quality and because of said issues of operating a store outside the US lead to numerous customer issues on a daily basis. So many people yelling at you everyday becomes soul draining. Upper management was those who came from unprofitable sister brands (Pottery Barn and Williams and Sonoma) they would bring their outdated ideas and plans and run profitable high functioning districts into the ground.

    Continue reading
Found 393 reviews