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WDS Technical Support Reviews

Updated Dec 3, 2019

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2.1
18%
Recommend to a Friend
33%
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
14 Ratings
  1. "Decent money, but not worth your soul."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in Boise, ID
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at WDS full-time for more than 3 years

    Pros

    Good money for entry level, paid training.

    Cons

    Inconsistent management, mandatory overtime, management wont back you up if you actually do your job as you are trained. Holiday pay is revoked if you miss time earlier in the week.

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  2. Helpful (1)

    "Poor management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Poole, England
    Doesn't Recommend
    Neutral Outlook

    I worked at WDS full-time for more than 5 years

    Pros

    Good pay. Learnt a lot about wireless communication.

    Cons

    No life. Bad management

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  3. Helpful (1)

    "Mixed feelings"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Engineer 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at WDS for more than a year

    Pros

    - Friendly Staff - Easy to Reach

    Cons

    -Inconsistant work Hours - Poor pay -Poor Management - No room for improvment

  4. "Technical support adviser"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Advisor in Poole, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at WDS full-time for less than a year

    Pros

    - the job is fairly straightforward if you have an understanding of google and posses people skills - plenty of opportunity to develop skills in calming down irate customers, which is a very useful transferable skill

    Cons

    - pay is really meagre, and management (at the time) can be quite condescending

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  5. Helpful (1)

    "Call centers, the hallmark of the low paying service economy."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Boise, ID
    Doesn't Recommend

    I worked at WDS full-time for more than 3 years

    Pros

    Given this is the only call center I've worked for, I really have no basis for comparison. I suppose if you're desperate it is a job and if you apply you're almost guaranteed to be hired.

    Cons

    As I stated before, it's a call center and has all of the negative trappings of the industry. Electronic micromanagement, must constantly be on the phone, forced to be a verbal punching bag for those with nothing better to do than to call in and yell at those attempting to help them, and placating the entitled masses. From my limited experience, call centers are the sweatshops of the service economy.

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  6. Helpful (2)

    "Technical Support Associate"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Technical Support Associate in Bournemouth, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at WDS for more than 5 years

    Pros

    Good question? Some good management. 20 word minimum positive is difficult when it is about WDS a Xerox Company call centre!

    Cons

    Monitored in detail, pretty rubbish management. Difficult to find anything positive to say?

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  7. "Good for what it is!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Advisor in Poole, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at WDS full-time for more than a year

    Pros

    I worked at WDS for just over a year, I started Part Time and then moved Full Time. I think anybody who worked here would agree the best aspect of the job is definitely the people you work with. I was made to feel welcome from my first day. There are lots of social activities; fun days/ team nights out/ dressing up/ team goals - prizes to be won, again it is the people who make the job tolerable and worth while.

    Cons

    Cons are the job itself can be tough with people getting angry etc at you on the telephone all day but that is the job!

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  8. Helpful (1)

    "Doesn't worth for the money you are paid for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Advisor in Poole, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at WDS full-time for less than a year

    Pros

    İ met Lots of good people here which I still keep in contact.easy job if you follow the instructions like a robot

    Cons

    Management is totally useless,no idea what they are doing team leaders just want to keep people they think they can get along with even they are useless for the job

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  9. "Call Center"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at WDS for less than a year

    Pros

    I met a lot of great people and have remained close with them.

    Cons

    Not adequately compensated for the amount of stress that comes with the job.

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  10. "A decent place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Poole, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WDS full-time for more than a year

    Pros

    A decent place to work. Pretty exciting.

    Cons

    Basically no loyalty to staff. Management is shaky depending on the department.

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Found 41 reviews