WDS Technical Support Representative Reviews

Updated May 19, 2019

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1.6
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WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
0 Rating
  1. Helpful (1)

    "Poor management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Poole, England
    Doesn't Recommend
    Neutral Outlook

    I worked at WDS full-time for more than 5 years

    Pros

    Good pay. Learnt a lot about wireless communication.

    Cons

    No life. Bad management

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  2. Helpful (4)

    "A black hole of despair"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Representative in Boise, ID
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at WDS for more than a year

    Pros

    Flexible schedules, high school atmosphere-- feel like a teenager again!

    Cons

    - Pay is several grades below comparable jobs in the area, and not enough to pay for the therapy you will inevitably need - Building is full of mold and asbestos - Management has no idea what they are doing, quite literally. New agents frequently have to run around the building to get a question answered. - Culture promotes lying to and cheating customers with no accountability - Bonus metrics that constantly change seemingly in order to cheat employees out of pay - HR department doesn't exist.

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  3. Helpful (2)

    "Possibly the WORST call center to work in terms of wages, job security and morality!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Prepaid Representative, Customer Care Representative, Technical Support Representative in Boise, ID
    Doesn't Recommend
    Negative Outlook

    I worked at WDS full-time for more than 3 years

    Pros

    Somewhat lenient policy regarding tardiness and absences but that was back in the day. The way their policies change more and more in favor of the company the harder it gets to find anything nice to say about them.

    Cons

    $4 less per hour than every other call center in the state. Worked there 3 yrs, only made .96c in raises that entire time. No bonuses and barely there insurance that costs as much as private insurance. No control over schedule assigned to you. Shift bids twice a year based on performance. Forced job changes: Learn the Customer Care side of the job or get fired even if you were hired on as a Technical Support agent. A downgrade in pay comes with the forced change more often than not. Policy changes that conflict with the parent company's policies. CONSTANT POLICY CHANGES!

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  4. Helpful (1)

    "Lackluster Management"

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Representative in Boise, ID
    Doesn't Recommend

    I worked at WDS

    Pros

    Easy, not much effort needed to meet minimum requirements. Some benefits after a set amount of time. They will help you if you need somewhere to live.

    Cons

    Management doesn't seem to really care about the employees and don't provide much assistance when it's needed. You're seen as disposable because they hire hundreds of people every week to fill the void left by their ridiculously high turnover rate. They pack employees into the building like sardines.

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