Vrbo Reviews

Updated Aug 3, 2020

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3.6
71%
Recommend to a Friend
75%
Approve of CEO
Vrbo Senior Vice President and General Manager Jeff Hurst (no image)
Jeff Hurst
14 Ratings
Pros
  • "Great benefits, great people who genuinely care about you and your well being(in 58 reviews)

  • "I work from home once a week - great work/life balance(in 54 reviews)

Cons
More Pros and Cons
  1. "Great Pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Success Manager in Madrid
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    - Great bonuses - Great Team - Great Pay - A lot of benefits - Excellent location

    Cons

    - Very corporate, as part of Expedia. - Hierarchy - Management could do with some leader- and people training

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  2. "Great place to work at!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for less than a year

    Pros

    Great location, friendly co-workers, plenty of advancement opportunities.

    Cons

    Can not think of a con.


  3. "Great people and great benefits."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Resolution Specialist in Austin, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    Great benefits, great people who genuinely care about you and your well being.

    Cons

    Top Level leadership (people who you never really see) isn't always in touch with what's going on. People can be a bit passive aggressive as a rule.

  4. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Singapore
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Great benefits Amazing people and culture

    Cons

    Major changes every quarter Budget cuts all the time

  5. Helpful (2)

    "Ask a Lot of Questions"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vrbo full-time for more than 5 years

    Pros

    Many good people at Vrbo - find out if you will be working for the Vrbo (Distribution) part of the company or the Software (Escapia) part of the company. While there are good people in both divisions, the culture and work expectations are different depending on where you work. Besides the "pro" of some good people you'll be working with, the compensation is competitive with other technology companies.

    Cons

    The company shift since the Expedia acquisition is to be expected, but there is a misalignment of objectives between Distribution and Software that leads to missed expectations and uncertainty. The Software org is silo'd and senior leadership struggles, which negatively impacts the teams. With the layoffs, particularly the latest round aimed at long-term knowledgeable employees not in Austin, morale is low in Austin, Seattle, and Sydney. The uncertainty and lack of alignment is increasing, and staff don't feel confident about the level of transparency from senior management. The focus on Escapia Software customer service, especially, seems to be shifting to other company concerns, which distresses staff who are very committed to the software customers.

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  6. "Real Human Customer Service!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Booking Agent in Portland, OR
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Vrbo part-time for more than 3 years

    Pros

    Personally Connect & Integrate with Guests to Provide the Best Vacation Experience

    Cons

    Paying for the VRBO corporate Platform

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  7. "Emphasis on Communication"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Implementation in Austin, TX
    Recommends

    I have been working at Vrbo full-time for more than 3 years

    Pros

    Good management, open communication styles across org, benefits are good, overall positive work culture

    Cons

    Large organization so sometimes things move slowly to get fixed

  8. "Great Place to Work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Great benefits, managers care about advancement, fun work place, ability to be creative

    Cons

    Job was sometimes monotonous. The commute, like everything in Austin, was awful.

  9. "Great Employer Overall! Best colleagues I have ever worked with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than 3 years

    Pros

    Benefits, Product, Colleagues, Compensation, Structure

    Cons

    Leadership too complex, some form of micromanagement lately, productivity measurement counter-productive

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  10. "great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tier II Integration Specialist in Austin, TX
    Recommends
    Positive Outlook

    I worked at Vrbo full-time for more than 5 years

    Pros

    great culture they really value the individual contributor, good work life balance, snacks in the breakroom, nice building to work in

    Cons

    There are 2 sides of VRBO, the dev side and then everyone else. When I left there was a rift between the sides. The dev team would often roll out new code with out ever talking to everyone else and often break things. The dev team was slow to respond to the broken code and left everyone else to find ways around the broken code.

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Found 607 reviews
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