Vivid Seats Reviews

Updated Apr 29, 2020

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2.9
49%
Recommend to a Friend
52%
Approve of CEO
Vivid Seats CEO Stan Chia (no image)
Stan Chia
29 Ratings
Pros
  • "happy hours, monthly amount to spend on company site, catered food, fun environment to be in(in 43 reviews)

  • "catered lunches, happy hours, and discounts on tickets(in 24 reviews)

Cons
  • "This is part of working in a call center environment(in 36 reviews)

  • "The way they treat customer service department members here is a joke(in 17 reviews)

More Pros and Cons
  1. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivid Seats full-time for more than 5 years

    Pros

    Cool office, great perks, stocked kitchen! You feel valued here, they are understanding of work life balance. You have the ability to work from home.

    Cons

    Don't have any at the moment.

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  2. Helpful (2)

    "Nice Benefits, Little Opportunity for Growth"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Paid Search Strategist in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Vivid Seats full-time for more than a year

    Pros

    The benefits are great - good insurance, unlimited PTO, nice location, free gym on-site, free tickets each month. Things like laptops, tech support, and access to workplace tools are all top of the line, no cheap substitutes like G-Suite over Office. Generally, people here are nice, and it's a fun and dynamic industry to work in.

    Cons

    At least on the marketing team (and paid search specifically), there is absolutely no room for growth. The team is bloated with roles that exist for the sake of existing, and are bogged down with rigid structure and busywork that doesn't allow for critical thinking, leadership, or opportunities to explore your individual skills and talents. What ultimately led me to leave Vivid Seats was that I found an attitude of downright hostility to proposing ideas that reduce inefficiencies or eliminate busywork; rigid routines with multi-step, redundant tasks seem to be sacrosanct. I also found that the less critical thinking, the better. "Tests" are frequently carried out here that don't follow even the most baseline standards for control, are not meaningfully analyzed, and often have "results" cherry-picked to support the creator's desired outcome, which was absolutely maddening. Similarly, external factors are never considered as potential solutions to problems, and shut down immediately when suggested. Could it be that revenue is naturally lower in months when artists are not announcing tours? No, there must be an issue with procedure, which leads to an endless cycle of bad faith testing, micromanaging, and changes to minuscule settings which have no meaningful impact on performance. Despite the great benefits, I found the culture to have a really weird vibe. This isn't a great place to meet fun people or to get to know your coworkers over drinks; the office and culture feel very sterile and slightly off in a way that's hard to place. If you're happy to come to work to collect a paycheck (which is fine! get that bread), then Vivid is an awesome place to work. You are not held accountable for things, follow-up is never conducted, and there's no discipline at all for poor performance or behavior. If you're the type of person who needs a challenge and desires to learn more and grow professionally, I wouldn't work here. You'll go insane trying to rationalize the irrational with people who simply do not care.

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  3. COVID-19
    Helpful (4)

    "Fun place to work for but dont kill yourself"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Technology Manager in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Vivid Seats full-time for more than a year

    Pros

    * Starting pay is decent, used to do holiday bonuses, and most years they do performance bonuses depending on position. * Interesting work and you can take on projects that are outside of your normal arena. * Great opportunity to collaborate with wider teams. * Interesting tech stack and intellectual challenges. * Snacks, variety of day drinks (soda, la croix, gatorade type drinks), twice monthly catered lunches. * Beer fridge. * Vivid Seats treats you decently

    Cons

    * Rampant nepotism. Which hey, is fine if you are hiring your friends that have the skills and you can trust them. Not great when you throw inexperienced leaders into leadership positions just because they were your friend. Vivid Seats is the new grub hub. VS's CEO from 2019 onwards came from grub hub and has pulled a lot of talent from there. * VS executives handled Corona terribly. A mass 15% firing just to reduce payroll with little to no regard to the necessity of those positions. Good people who bled for the company got let go with no real care and little severance. It was stupid and short sighted. * Myself and many others bled for the company. Working crazy hours to get upper management dreams put into reality. This should have been better rewarded and acknowledged. If you are a candidate here, keep your work life balance in mind. VS wont reward your crazy hours or extra effort outside of normal work hours.

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  4. "Okay job for experience or moving up"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Support Specialist in Chicago, IL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Vivid Seats full-time for more than a year

    Pros

    This position is not as bad as it is for the phone agents. Getting yelled at through chats and emails is a lot less stressful than getting yelled at over the phone. With that said, the customers for this company are 9 times out of 10 ANGRY. For the most part its easy repetitive copy and paste stuff when replying to customers, as long as you make your own scripts that work well for you. Management was helpful if you needed help with customers but you are expected to catch on and be independent after a while. If not, management will talk behind your back or you will hear about your performance during weekly meetings. The job was not difficult once you learn the different functions of each department and know how to pace yourself well. The team and company is what you make of it. There is ton of room to get promoted and move to different departments. Most managers started as agents and I had seen people move into the corporate office which is a whole other world than the operations office. If you are smart, you can do well with this company and they encourage it. They also kept us fed.

    Cons

    To an extent, there is a lot of micromanagement. You are basically confined to your desk for the entire day which makes sense but for someone like me who has the bladder of a hamster, it was annoying having everyone know you were in a bathroom break because it was displayed for the whole team to see. The attendance policy was crazy, they seen us as children sometimes. You cannot be a minute or two late from your breaks. The operations office is really depressing compared to the corporate office. Management also reviews your chats and emails which is understandable but once you've been doing your job well for a while, the meetings with mgmt seemed pointless. It seemed that even if you were doing well, they had to find something for you to "work on" for the sake of their reports. When it was busy, we had to be in three chats at the same time which could sometimes be very overwhelming - if it was slow than it was way more chill. For some reason the days seemed really long here, I think because this place felt like high school. It got better once they let us out early if we oof a shorter lunch. Also, they are not flexible with schedules. Most of their incentives which are listed for this position are actual lies and only for salaried positions. Basically, this job was just OK compared to other jobs I had. If you were smart about things and got along with the team then your day can be a breeze. It is easy to move up and it also looks good on a resume for anyone looking to get out of other dead end jobs!

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  5. Helpful (3)

    "Hypocritical Company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vivid Seats full-time for more than a year

    Pros

    Decent benefits, works with charities in the community.

    Cons

    Does not truly care about the customer. Do as I say not as I do culture. Leaders don't lead by example. Code of conduct does not apply to everyone equally.

  6. "Great Opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst 
    Recommends
    Positive Outlook

    I worked at Vivid Seats full-time for more than 5 years

    Pros

    Great work environment, lots of opportunities for growth.

    Cons

    Family benefits could be a bit better.

  7. Helpful (4)

    "Stepping stone"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Vivid Seats full-time for more than a year

    Pros

    Good stepping stone, cool people

    Cons

    Management is horrible, nothing but favoritism

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  8. Helpful (2)

    "Watch out"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Subject Matter Expert 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Vivid Seats full-time for more than a year

    Pros

    Can work from home if needed

    Cons

    Bad Management. No punishment for bad work ethic and no praise for good either

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  9. Helpful (7)

    "Uhhhh, not recommended."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    Approves of CEO

    I worked at Vivid Seats

    Pros

    I cannot think of anything that was good. I guess the job is something to keep you busy. That’s it, that’s all.

    Cons

    Working at this company was pure torture. I took the job when I was young, naive, and desperate. I do not want to say too much because this may get reported for “defamation” again lol. I’ll just say, I would personally never recommend a single soul to work for this company. This company pays poorly for the job that you’re doing. This company does not care about a work/life balance. This company also does not care about your health. When I left, my mental and physical health were in shambles all credited to this company. From my perspective, the company was chaotic, stressful, and had an incompetent leadership team. But again, that was my experience (along with many others). Lastly, I will just say that companies usually treat their customers much better than their employees. Look at how Vivid treats their customers. Look at actual reviews on different websites. Be a critical thinker. Don’t be fooled by the fact that they pay for their BBB rating (oops, did I say that?) & also feel free to look up the lawsuits that have been brought up against the company, including Derdiger v. Vivid Seats LLC, Case No. 1:19-cv-01904, in the U.S. District Court for the Northern District of Illinois. Again, if customer reviews give you any indication of how they treat the individuals who actually give them their money, how do you think they’ll treat you? Signed, The girl who quit and found freedom.

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  10. "Fun environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vivid Seats full-time for more than a year

    Pros

    Great compensation and free food monthly

    Cons

    Not enough paid time off managers show favortisim

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Found 273 reviews