Virgin Media Reviews | Glassdoor.ca

Virgin Media Reviews

Updated 17 October, 2018
567 reviews

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3.2
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
265 Ratings

567 Employee Reviews

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Pros
  • "VM are very considerate when it comes to work life balance" (in 31 reviews)

  • "good company to work for, great people and great benifits" (in 42 reviews)

Cons
  • "Work life balance is a word used but never acted on" (in 19 reviews)

  • "Company culture has massively changed (in a bad way) since Virgin Media was acquired by Liberty Global" (in 30 reviews)

More Pros and Cons

  1. "Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time

    Pros

    Great culture, not too serious

    Cons

    Not really too much negatives to say


  2. "Breath of fresh air"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    Brilliant supportive, open and caring culture
    Fantastic benefits
    Brilliant development opportunities

    Cons

    None - having worked for a mobile company prior to joining VM it makes you appreciate working for a great company

    Advice to Management

    Keep caring about your people - look to bring in more new talent and look to be more innovative

  3. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media full-time

    Pros

    Amazing place to work and great team

    Cons

    There are literally no cons


  4. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resource Planning and Forecasting Analyst in Winnersh, England (UK)
    Former Employee - Resource Planning and Forecasting Analyst in Winnersh, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than 8 years)

    Pros

    VM gives the opportunity to work in various divisions.
    Great training and qualifications provided.
    VM are very considerate when it comes to work life balance.
    Great company perks.

    Cons

    VM goes through a restructure at least once a year which can make you feel that you will be made redundant. Having said that I lasted 8 years thank fully.


  5. "Field service engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Great salary
    Fantastic benefits
    Down to earth people
    Good work life balance

    Cons

    Relaxed attitude to training


  6. "Recognised brand will continue working here for another year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Complaints Advisor in Wythenshawe, England (UK)
    Current Employee - Customer Complaints Advisor in Wythenshawe, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (More than a year)

    Pros

    Good incentives
    Life insurance
    Bupa healthcare
    Dental cover
    Team spirit

    Cons

    Can be a challenging and stressful environment
    Adherence and productivity HIGHLY monitored
    COMS and TMs tend to support friends and family more within the workplace especially towards career progression

    Advice to Management

    Be fair when opportunities arise for career progress and don’t limit it to friends and family
    Don’t just focus on the negatives focus more on the positives and how the staff that are stuck on calls beyond their shifts stay behind to ensure customers are fully satisfied with the resolution.
    Ensure that staff are recognised for their hard work in Q awards etc as many many people are not being even given a pat on the back for their hard work, attitude, behaviours for the benefit of the company
    Cut people a bit of slack for being 1 minute late restringing from breaks and not be so quick to issue late forms as this is demotivating to staff as are all aspects of these points raised


  7. "Service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Sheffield, England (UK)
    Former Employee - Field Service Engineer in Sheffield, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (Less than a year)

    Pros

    Meet lots of new people,
    Freedom to do your own jobs.
    Some good techs aslo good people in the company generally. Very approachable

    Cons

    Bad management in South Yorkshire.
    Not enough resources put into the network. Over selling on capacity with bad infrastructure. Sheffield network is rubbish, out of sheffield it's better.
    Management arnt interested in improving the situation. Never any budget to fix real issues

    Advice to Management

    Help your technicians out. Speak up to higher management and defend your engineers, don't just hide away and not speak up for a easy life.

  8. "So so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Peterborough, England (UK)
    Current Employee - Network Engineer in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Media full-time (More than 3 years)

    Pros

    Cheap tv and broadband deals

    Cons

    Bad management and terrible processes


  9. "Retail Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management in London, England (UK)
    Current Employee - Retail Management in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than 8 years)

    Pros

    Hours, Salary, benifts, progression,bonus, rewards,career

    Cons

    Some weekend work, however you do get lots of weekends off

    Advice to Management

    Keep up the great work and great company.


  10. "Good to make a lot of money but hard hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Nottingham, England (UK)
    Current Employee - Field Sales Representative in Nottingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    The commission structure is incredible, and those who are willing to go through the arduous door to door process will be handsomely rewarded. It also has a basic wage and extra on top.

    Cons

    Managers can be a real headache, and some are very old fashioned in the way they lead


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