Verizon Wireless Reviews | Glassdoor.ca

Verizon Wireless Reviews

Updated 22 July, 2018
9,153 reviews

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3.6
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
4,345 Ratings

9,153 Employee Reviews

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Pros
Cons
  • "Strained work/life balance based on the shift system" (in 954 reviews)

  • "No work life balance (you are supposed to attend the call even at 12 AM)" (in 268 reviews)

More Pros and Cons

  1. "Multiple Positions Held at Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Ability to change locations fairly easily, great pay and benefits for health and tuition assistance.

    Cons

    Difficulty in advancement, must be in sales oriented position and have an "in" with a higher up. Very cliquey.

    Advice to Management

    To not be afraid to terminate underperforming management.


  2. "VERY POLITICAL…..but pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive
    Former Employee - Business Account Executive
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    *Lots of career opportunities internally
    *Free cell phone service
    *Sponsorship events are great (i.e. Indy 500, Boat-Sport & Travel Show, etc.)

    Cons

    *Very political environment so if you want to advance/get promoted; you need to, unfortunately, play the office politic(s) game every second on the job. If not, another employee/co-worker fixated on playing the game well (one with less tenure, experience & sales #'s on the board) will pass right by you in a blink of the eye

    *Sales Quotas are high/difficult to achieve

    Advice to Management

    *Make the sales requirements more achievable so reps can have a realistic shot in
      accomplishing the "Winner's Circle Club"

    *Provide more team building events for the sales teams (i.e. BAE's & MAM's)

  3. "Wasnt bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Master in Toronto, ON
    Current Employee - Kitchen Master in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless (More than 10 years)

    Pros

    People were generally nice to work with.

    Cons

    It sometimes got boring, lots of standing as well.

    Advice to Management

    Keep up the good work.


  4. Helpful (2)

    "Stressful, emotionally draining and overall toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Customer Service Representative
    Former Employee - Retail Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Competitive benefits and 401k matching
    Commitment to having a diverse workforce
    Same-sex partner benefits even in states where they are not legally required

    Cons

    This was a difficult job from a moral standpoint. At least at store level, the company prioritizes immediate numbers above all else -- including the customer's needs and wants. Though I was hired as a Retail Customer Care Representative, I was required to sell -- and in 2010, every customer care rep was forced to move into a commissioned sales position. With no dedicated customer service employees the customer experience suffered immensely. Sales reps were, in theory, supposed to handle all customer service and technical issues that came into the store -- but taking the time to assist a customer with an issue was damning to any individual rep's numbers. Even if we could squeeze a sale out of someone with a warranty issue (and we were expected to), the company made time spent with these customers not worth the payoff. Any phone sold without a data package was also damning to our numbers. We were required to pitch smart phones to elderly customers who could barely handle a flip device. It felt predatory and inconsiderate. VZW likes to talk about integrity as one of its core values, but there were many times when I witnessed management turn a blind eye to shady sales practices because the rep was making numbers.

    There is NO work/life balance to speak of. Mandatory overtime was common, not just during the holiday season but whenever the zone was understaffed or a new product was launched. Though the company offered a fair amount of personal and vacation time it was very difficult to actually use it.

    During my five years with VZW I was moved to different stores within my area a total of seven or eight times. Teams and management were constantly changing. Having a good management team could make the job's unique struggles almost bearable; bad management made it into hell. Verbal abuse and intimidation were commonly used against under performing employees. My last store manager before I left the company was extremely unprofessional. She would walk around the store slamming drawers and cursing on a regular basis. She berated employees in front of customers, and gossiped about individual employees to their peers. Despite several people complaining to human resources and the district manager, and several representatives actually leaving the company because of her, her behavior never changed. The work environment was absolutely toxic.

    Advice to Management

    A good sales representative does not necessarily make for a good manager. Store-level supervisors needs to manage more than sales to be effective, and to create a cohesive working environment.


  5. Helpful (4)

    "You’re in a sales position. If you like to talk you’ll do good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Phoenix, AZ (US)
    Current Employee - Solutions Specialist in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Great benefits. Matching 401k, tuition assistance. Most teams you’ll find (in a corporate environment) are high spirited and managers are overall great mentors.

    Cons

    In this position, you have to know that growth drives your paycheck. Commission structure is based off how much revenue and growth a person can create. Sometimes a little shady which is odd because they have a “integrity” piece in their motto. Also, position defers most tech support to customer service which is over the phone and leaves older customers struggling to do it themselves.

    Advice to Management

    I feel like customers will be a lot more “sticky” if in store Verizon reps were inclined to help out customers instead of suggesting to call Apple Care or C/S and giving them a blank stare until they get the point and leave. It’s super frustrating being someone that really wants to help out fix issues but given the pay structure, I’m incentivized to shuffle them along if they don’t want to upgrade the device, so they no longer have a specific issue which I KNOW I can fix in 15 - 30 minutes.


  6. Helpful (2)

    "Soultions Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Chicago, IL (US)
    Former Employee - Retail Sales Associate in Chicago, IL (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Great pay wonderful benefits and great offers for advancement

    Cons

    The customers are way to needy and Verizon will not allow you to help based on there policy’s

    Advice to Management

    Be fair to the sales rep make sure they are not making quotas so high


  7. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unavailable in Seffner, FL (US)
    Current Employee - Unavailable in Seffner, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Great working environment I believe to satisfy the customer believing in myself to work harder on a daily basis to Improve my workplace

    Cons

    Not sure but most likely would want to experience the job at higher levels to experience a whole new career

    Advice to Management

    On time at work positive worker always to better my job as long as I have a good salary or not as long as I have a job I would work my hardest to better my job at that

  8. "Tech Apprentice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elgin, IL (US)
    Former Employee - Anonymous Employee in Elgin, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Competitive pay, good benefits, supportive supervisors, fun company culture

    Cons

    Shift bidding based on rank and seniority which can result in awful schedules, stressful customers


  9. Helpful (1)

    "Great place but demanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Commission structure is overall, good.

    Cons

    Very demanding. Pressure to sell more.


  10. "Not a bad gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Pros

    Decent pay good vacation hours and benefits. Tuition assistance.

    Cons

    Work life balance could be better

    Advice to Management

    COuld be better at developing employees and helpling them gro within company


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