Verizon Wireless Reviews | Glassdoor.ca

Verizon Wireless Reviews

Updated 22 September, 2017
8,201 reviews

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3.6
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
3,861 Ratings

8,201 Employee Reviews

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Pros
  • Excellent pay and benefits offered (in 636 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1611 reviews)

Cons
More Pros and Cons

  1. "Multiple Positions Held at Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Ability to change locations fairly easily, great pay and benefits for health and tuition assistance.

    Cons

    Difficulty in advancement, must be in sales oriented position and have an "in" with a higher up. Very cliquey.

    Advice to Management

    To not be afraid to terminate underperforming management.


  2. "VERY POLITICAL…..but pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive
    Former Employee - Business Account Executive
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    *Lots of career opportunities internally
    *Free cell phone service
    *Sponsorship events are great (i.e. Indy 500, Boat-Sport & Travel Show, etc.)

    Cons

    *Very political environment so if you want to advance/get promoted; you need to, unfortunately, play the office politic(s) game every second on the job. If not, another employee/co-worker fixated on playing the game well (one with less tenure, experience & sales #'s on the board) will pass right by you in a blink of the eye

    *Sales Quotas are high/difficult to achieve

    Advice to Management

    *Make the sales requirements more achievable so reps can have a realistic shot in
      accomplishing the "Winner's Circle Club"

    *Provide more team building events for the sales teams (i.e. BAE's & MAM's)


  3. "Wasnt bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Master in Toronto, ON
    Current Employee - Kitchen Master in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless (More than 10 years)

    Pros

    People were generally nice to work with.

    Cons

    It sometimes got boring, lots of standing as well.

    Advice to Management

    Keep up the good work.


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  5. Helpful (2)

    "Stressful, emotionally draining and overall toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Customer Service Representative
    Former Employee - Retail Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Competitive benefits and 401k matching
    Commitment to having a diverse workforce
    Same-sex partner benefits even in states where they are not legally required

    Cons

    This was a difficult job from a moral standpoint. At least at store level, the company prioritizes immediate numbers above all else -- including the customer's needs and wants. Though I was hired as a Retail Customer Care Representative, I was required to sell -- and in 2010, every customer care rep was forced to move into a commissioned sales position. With no dedicated customer service employees the customer experience suffered immensely. Sales reps were, in theory, supposed to handle all customer service and technical issues that came into the store -- but taking the time to assist a customer with an issue was damning to any individual rep's numbers. Even if we could squeeze a sale out of someone with a warranty issue (and we were expected to), the company made time spent with these customers not worth the payoff. Any phone sold without a data package was also damning to our numbers. We were required to pitch smart phones to elderly customers who could barely handle a flip device. It felt predatory and inconsiderate. VZW likes to talk about integrity as one of its core values, but there were many times when I witnessed management turn a blind eye to shady sales practices because the rep was making numbers.

    There is NO work/life balance to speak of. Mandatory overtime was common, not just during the holiday season but whenever the zone was understaffed or a new product was launched. Though the company offered a fair amount of personal and vacation time it was very difficult to actually use it.

    During my five years with VZW I was moved to different stores within my area a total of seven or eight times. Teams and management were constantly changing. Having a good management team could make the job's unique struggles almost bearable; bad management made it into hell. Verbal abuse and intimidation were commonly used against under performing employees. My last store manager before I left the company was extremely unprofessional. She would walk around the store slamming drawers and cursing on a regular basis. She berated employees in front of customers, and gossiped about individual employees to their peers. Despite several people complaining to human resources and the district manager, and several representatives actually leaving the company because of her, her behavior never changed. The work environment was absolutely toxic.

    Advice to Management

    A good sales representative does not necessarily make for a good manager. Store-level supervisors needs to manage more than sales to be effective, and to create a cohesive working environment.


  6. Helpful (418)

    "Rewarding but demanding place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY (US)
    Current Employee - Associate Director in New York, NY (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.


  7. "Highly Reccommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Great pay, benefits, and flexibility with life events.

    Cons

    Customers can be very rude.

    Advice to Management

    None.


  8. "Great Company, Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Good benefits and compensation, lots of opportunities to move laterally and up

    Cons

    Work/Life Balance, also need to be mobile to take advantage of growth opportunities


  9. "Great place with potential to make a lot of money-but a lot of drama."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Great incentives! Fun and encouraging training program. Discounts and freebies.

    Cons

    A lot of middle age women gossiping and starting drama. Even heard a racist comment here and there.

    Advice to Management

    Pay more attention to the call center environment and how it impacts your team.


  10. "Customer Relations- management support for tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time

    Pros

    Health benefits from day 1, 401k profit sharing, paid time off

    Cons

    stressful, fast paced, always changing industry


  11. "CUST SERVICE REP"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rolling Meadows, IL (US)
    Former Employee - Customer Service Representative in Rolling Meadows, IL (US)

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Great Company. Excellent pay and benefits. Lots of incentives. Lots of optional OT

    Cons

    Some metrics are unattainable to meet.


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