Userful Corporation Reviews

Userful recognizes that there have been challenging chapters in the company's history. While this review is recent, we are confident that the reviewer is addressing a chapter prior to the relaunch of the company in October 2018, at which time new leadership and new practices were brought into the organization. This includes the addition of a formal HR function that focuses on employee development programs. Since October 2018, the company and has shifted to a new business model, focusing on SaaS/PaaS in the enterprise market for AV-over-IP. The company has attracted financing from some of Canada's top VCs and banks. With this infusion, the company has brought aboard a seasoned leadership team, board of directors, and best practices. Regarding compensation, the company has provided raises to employees at two separate times each year for the last 3 years to achieve competitive salary and benefits. Most recently the company secured market compensation data from Canada's leading independent authority on comp, the Wynford Group, to ensure that the company put in place both leveling and banding benchmarks for employees. This ensured that employees were either at or above market rate for their roles, even amidst market downturn from COVID. The company also moved into new Class A building space and added a wide range of benefits over the last year, from subsidized underground parking to company-paid online learning to premium gym and yoga access and more. As a result of this, employee satisfaction with compensation and benefits rose significantly to a 4.3 out of 5.0 on satisfaction. Our goal is to achieve over 4.5 at end of 2021. Going further, all managers have been supported with management training to enhance their support of their employees and teams. All employees have collaboratively developed with their management SMART goals for 2021 that align with the company's strategy and operating plan. 30% of employees were promoted in 2020, as a result of achieving their goals. Employees also are given opportunity to rotate within the company into new roles. 5% of employees rotated into new career paths for 2021. As a result of this, employee satisfaction with career development programs rose significantly to a 4.8 out of 5.0 on satisfaction. Given the breadth of transformative programs over the last 3 years, Userful is a new company, committed to its employees first. We celebrate a positive outlook for the future under the company's new leadership.