Userful Corporation Reviews

Updated Mar 11, 2021

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4.7
97%
Recommend to a Friend
97%
Approve of CEO
Userful Corporation CEO John Marshall
John Marshall
22 Ratings
  1. "Great company, great place to work and grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Marketing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for more than 10 years

    Pros

    Company is really taking off. Good growth opportunities. Good people to work with. Company is investing in its people.

    Cons

    None as of right now

  2. "Things have changed."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier II Technical Support in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for more than 5 years

    Pros

    I posted a review a few years ago, and things have changed. Compensation is more in line with industry standards, office has moved from a class C building to a class A building, There's a fooseball table! Reviews have now become standard, which is a good thing. Since the last review, the VDI componant has gone by the wayside, but in it's place has come the videowalls. Internal communication has now become much better.

    Cons

    The kitchen is not so big.


  3. "New Products, Strong Growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Marketing in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for more than 3 years

    Pros

    Company is innovating new products. Winning market share from market leaders. Augmenting its growth plans. Winning major education, government, and enterprise business. Management commitment, CEO town halls, and improving communications.

    Cons

    Remote work is challenging, but company's IT department is providing great tools and services.

    Continue reading
  4. "Awesome workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Receivable Specialist in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for more than a year

    Pros

    Friendly environment to work in

    Cons

    My salary was very low when I started, but got improved after a while

    Continue reading
  5. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for more than 10 years

    Pros

    decent pay/benefit, flexible work hours, laid back atmosphere, fancy office

    Cons

    a little bit too much meetings, pre-release crunch

  6. "Best Place I've Ever Worked"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Engineer in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for more than 8 years

    Pros

    The CEO is the most 'woke' I've ever worked for. As a result the company actually cares about the welfare of its employees.

    Cons

    Growing pains. The company is currently going through a transition from startup to established corporation, and the constant change causes an inevitable amount of chaos.

    Continue reading
  7. COVID-19

    "Excellent place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales and Marketing Assistant in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Userful Corporation full-time

    Pros

    Userful is a fantastic organization to work for, that truly cares for its employees. Everyone is friendly and cooperative work is encouraged. There is effective communication throughout the organization which proved to be especially helpful during Covid 19. I would highly recommend Userful to anyone looking to work in the software industry.

    Cons

    No cons in my experience.

  8. "Work Enviroment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time

    Pros

    There is a relaxed work enviroment

    Cons

    Seems to many meetings happen

  9. "Awful Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Userful Corporation full-time

    Pros

    Can't think of any good thing

    Cons

    Low pay, awful boss, bad bad

    Userful Corporation Response

    December 28, 2020President & CEO

    Userful recognizes that there have been challenging chapters in the company's history. While this review is recent, we are confident that the reviewer is addressing a chapter prior to the relaunch of the company in October 2018, at which time new leadership and new practices were brought into the organization. This includes the addition of a formal HR function that focuses on employee development programs. Since October 2018, the company and has shifted to a new business model, focusing on SaaS/PaaS in the enterprise market for AV-over-IP. The company has attracted financing from some of Canada's top VCs and banks. With this infusion, the company has brought aboard a seasoned leadership team, board of directors, and best practices. Regarding compensation, the company has provided raises to employees at two separate times each year for the last 3 years to achieve competitive salary and benefits. Most recently the company secured market compensation data from Canada's leading independent authority on comp, the Wynford Group, to ensure that the company put in place both leveling and banding benchmarks for employees. This ensured that employees were either at or above market rate for their roles, even amidst market downturn from COVID. The company also moved into new Class A building space and added a wide range of benefits over the last year, from subsidized underground parking to company-paid online learning to premium gym and yoga access and more. As a result of this, employee satisfaction with compensation and benefits rose significantly to a 4.3 out of 5.0 on satisfaction. Our goal is to achieve over 4.5 at end of 2021. Going further, all managers have been supported with management training to enhance their support of their employees and teams. All employees have collaboratively developed with their management SMART goals for 2021 that align with the company's strategy and operating plan. 30% of employees were promoted in 2020, as a result of achieving their goals. Employees also are given opportunity to rotate within the company into new roles. 5% of employees rotated into new career paths for 2021. As a result of this, employee satisfaction with career development programs rose significantly to a 4.8 out of 5.0 on satisfaction. Given the breadth of transformative programs over the last 3 years, Userful is a new company, committed to its employees first. We celebrate a positive outlook for the future under the company's new leadership.

  10. "Super nice people, relaxed work environment and supportive management"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Userful Corporation full-time for less than a year

    Pros

    Flexible work hours, monthly management update/pizza lunch, lots of snacks and healthy stuff, friendly colleagues

    Cons

    None though there is always room for improvement

    Continue reading
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