Urban Outfitters Reviews

Updated Nov 27, 2021

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Found 3,922 of over 4,074 reviews

3.6
65%
Recommend to a Friend
66%
Approve of CEO
Urban Outfitters CEO Sheila Harrington (no image)
Sheila Harrington
103 Ratings
Pros
  • "Great discount, amazing colleagues, understanding about mental health(in 343 reviews)

  • "Employee discount is good (40% off Urban Brands, 25% off home/lifestyle(in 251 reviews)

  • Cons
  • "None I can think of, except standing for long hours but that's the case with most retail jobs(in 165 reviews)

  • "Staff receive minimum wage not reflective of living requirements(in 91 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Urban Outfitters

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    1. 5.0
      Current Employee

      -

      Nov 18, 2021 - Visual Display Artist in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the staff is extremely friendly

      Cons

      i dont really have any cons

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    2. 3.0
      Former Employee

      good

      Nov 20, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      enjoyed working here most of the time

      Cons

      I was not paid a lot

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    3. 3.0
      Former Employee, more than 3 years

      Meh

      Nov 19, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers were nice. Store discount was amazing. Also get a hefty discount at sister companies like Anthro and Free People. My last management team was pretty accommodating and nice too.

      Cons

      Even with the discount, most things were unaffordable for the wage you're getting. Management experienced a lot of pressure and stress from higher ups and that made the work environment for everyone toxic and exhausting. Cleanup for bigger stores with lower staffs is an actual nightmare. Because most associates are younger, they don't standardize, clean, or aren't very productive, and if you're a good employee all of their left over work is given to you. High turnover rates in management (I went through 3 large management switches in just 3 years).

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    4. 3.0
      Current Employee

      Used to be great

      Nov 9, 2021 - Visual Merchandising Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Creative job and cool company

      Cons

      Expectations and work load too much since its restructuring

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    5. 4.0
      Current Employee, more than 8 years

      Love UO

      Oct 14, 2021 - Store Brand Leader in Winnipeg, MB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people, incentives and investment.

      Cons

      Work life balance is not great.

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    6. 3.0
      Former Employee, less than 1 year

      Inclusive company, hard to move up

      Sep 28, 2021 - Sales Associate in Vancouver, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with awesome people Wear whatever you want Never work super late or super early

      Cons

      Low wages Hard to move up within the company Working with young management

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    7. 5.0
      Current Employee, less than 1 year

      Urban work life

      Sep 7, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Laid back Nice people Awesome customers Good hours Discount

      Cons

      Short staff at times Depending on the store you might not get as much hours

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    8. 4.0
      Current Employee

      good atmosphere

      Aug 27, 2021 - Sales Associate in Scarborough, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice, kind, fun, friendly, positive atmosphere

      Cons

      there are no cons from what i remember

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    9. 4.0
      Former Employee, less than 1 year

      Headline

      Aug 24, 2021 - Sales Assistant in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule Good management of the store Good staff in the store

      Cons

      Salary is low Overworking Location was not good

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    10. 4.0
      Former Employee, more than 1 year

      Great spot, but you need to like the people

      Aug 25, 2021 - Sales Associate in Halifax, NS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Looped into the latest fashion coming and going. Good coworkers, flexible, good 'benefits'

      Cons

      Attracts a wide range of people who work there. If you dont like the 'type' of people who work there you will hate your job

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