Cover image for United Airlines
Logo

United Airlines

Engaged Employer

United Airlines

Add a Review

United Airlines Employee Reviews about "flight benefits"

3.9

74% would recommend to a friend

(1020 total reviews)

 Scott Kirby

Scott Kirby

67% approve of CEO

Ratings by category

4.2

Diversity and Inclusion

3.9

Career Opportunities

3.8

Compensation and Benefits

3.6

Culture and Values

3.5

Work/Life Balance

3.2

Senior Management

Ratings distribution

5 stars

37%

4 stars

29%

3 stars

17%

2 stars

8%

1 star

8%

Verify your email to use filters. Having problems? Resend email

Found 1,020 of over 6K reviews

Updated Dec 6, 2023

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great benefits and change to meet a lot of people from all over the place.(in 782 reviews)
  • "Flight benefits are great when it’s not the busy season and you can actually get a seat.(in 531 reviews)
  • "people are great and fun to be around.(in 296 reviews)
  • "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI(in 285 reviews)
  • "Great coworkers and awesome to be part of United Family.(in 99 reviews)
Cons
  • "The management is poor and I’ve observed some people take advantage of their supervisor positions.(in 269 reviews)
  • "Low pay and you get hired for one job but don't get to do it for over three months(in 219 reviews)
  • "Long hours and the Union didn't give good support when you really needed it.(in 83 reviews)
  • "Upper management is also unwilling to appropriately compensate the engineering structure as a whole.(in 68 reviews)
  • "Low salary at the start(in 61 reviews)

Ratings by Demographics

Want more options?

This rating reflects the overall rating of United Airlines and is not affected by filters.

Reviews about "flight benefits"

Return to all Reviews
1020
    1. 1.0
      May 30, 2011
      Former Employee
      Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Flight benefits (when you can actually get on a flight as most flights are full)

      Cons

      -Lots of layoffs as result of the merger -Employees given only 2 weeks vacation for their first 5 years! -Free flight benefits are all on standby basis so its very stressful and you are unlikely to get to places you want to go. Many people have had to buy a full price ticket just to get home. If you have a family, don't even think about trying this. -Half of the Mileage Plus division has quit in the last year alone! -Managers in Mileage Plus are terrible and have no interest in developing or retaining employees

      3
      1. 4.0
        Nov 12, 2009
        Intern
        Former Employee
        Chicago, IL
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The organization is full of extremely bright people. The culture promotes use of the amazing flight benefits and the hours are very manageable but vary by group. The organization is marketing and operations focused but finance plays a distinct role.

        Cons

        Managers were hit and miss. Mine were good but others I worked with had very poor ones. Also, bonuses are unlikely as airlines are rarely profitable in the long term.

        1
      2. Join the United Airlines team
        See Our Latest Jobs
        1. 2.0
          Aug 15, 2018
          Senior User Experience Researcher
          Former Employee, more than 1 year
          Chicago, IL
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Flight discounts, occasional free snacks

          Cons

          Flight benefits (standby flying) only matter once you have been at the company for 10+ years. You get the bare minimum of PTO when you start out (10 days) do you don’t even get to enjoy flying. Worst of all - if you are a UX professional - STEER CLEAR! The digital team cares more about “test & learn” and “speed to market” than they care about crafting a great user experience. They SAY they care about the experience, but they incorporate 0 research and input from customers before redesigning major gateways to their products. Another company where UX is a buzzword and not something they truly care about.

          3
          1. 4.0
            Jul 25, 2014
            Intern
            Current Intern, less than 1 year
            Chicago, IL
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good pay, good 401k. Flight benefits are nice but you need to find a seat which is getting tough. Friendly environment to work in.

            Cons

            Can be difficult to move up in organization. Several people in management have little or no leadership skills and it seriously hurts your team if one of them is in charge of you.

            1. 4.0
              Apr 24, 2015
              Anonymous Intern
              Current Intern
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Flight benefits, working in the heart of the city, business casual attire somewhat required. I was told to stop wearing a tie after my 3rd day.

              Cons

              No pay, the Flight Operations Interns and the Engineers all get pay. It was really hard to enjoy flight benefits when you cant afford a hotel once you get to your destination.

              1
              1. 1.0
                Oct 5, 2021
                Security
                Former Employee, more than 3 years
                Newark, NJ
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Flight benefits was the only thing good about United but standby can be annoying depending when you decide to travel

                Cons

                Managers and supervisors can be very unprofessional and have no knowledge in what they are doing . Favoritism throughout the company , doesn’t matter how good of an employee you are you still won’t grow within this company unless you are friends with management . They don’t care about your mental health here and will write you up for any little thing even if you are sick you will get a point for it . Pay is very low and you will not get any type of raise here . You could’ve been here for years and still get paid the same as someone who just started . You will not have a life outside of United at all . Very draining and depressing. I would not recommend . Money hungry company who overworks their employees and does not appreciate nor care for the employees . Oh and if you are a minority be prepared to get treated low . During covid they did not follow protocols to keep employees safe . They waited last minute to follow ppe. So many employees passed away due to covid and none of the upper management cared or even acknowledged it . Sick sick . I’ve been so happy since I’ve left this hellhole and am blessed to have finally started a great career for myself .

                3
                1. 5.0
                  Aug 27, 2014
                  Customer Service Representative
                  Former Employee, more than 8 years
                  El Segundo, CA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Flight benefits were awesome and for some reason I could almost get on the flights most of the times. The work environment was very friendly even when we had bad days i.e. storms in Chicago that disrupted the flights.

                  Cons

                  The pay was not great especially if you were brand new but they had a pay scale that rewarded you at your 10th anniversary. Never made it though, my office in LA closed after 09/11.

                  1. 3.0
                    Apr 1, 2014
                    Sales
                    Former Employee, more than 8 years
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Flight benefits (though utilizing them is difficult if you can't travel at 6 am on Tuesdays). Lots of fun events related to company sponsorships. Working with colleagues and customers around the globe from different industries.

                    Cons

                    Lack of accountability -- you can have fun if you can manage to endure the mind-numbing lack of progress and innovation stemming from a complete desire to just want everyone to get along, and ensuing lack of accountability. It was really shockingly dysfunctional in that regard.

                    1
                    1. 1.0
                      Jul 9, 2022
                      Customer Service Representative
                      Current Employee, more than 8 years
                      Houston, TX
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good work/life balance if you can get people to trade with you. Flight benefits are great when it’s not the busy season and you can actually get a seat.

                      Cons

                      United does not care about their customer service representatives!!! We’re on the front line managing over sales, cancelations, weather, delays and constantly being dehumanized by customers. There’s a constant lack of adequate staffing that puts too much pressure on us to successfully succeed at our jobs. The company just treats us like a number and not a name. They’re in it fully for profit, not customer or employee satisfaction. As an employee that has been here since 2013 I can say that this USED to be a job you can be proud of. So much has gone downhill with little reason to stay on with the company. Cons- Staffing shortage. Lack of communication. Poor training. Not enough pay. Hard to get a seat on flights. Management is incompetent. No bonuses/profit sharing. No accountability for poor performance. No acknowledgment for great performance.

                      2
                      1. 1.0
                        Jan 7, 2012
                        Flight Attendant
                        Current Employee
                        Chicago, IL
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Free or reduced rate travel (if you are able to get on a flight) and good medical benefits.

                        Cons

                        There's a horrible corporate culture which promotes excessive executive compensation while doing everything they can to cut labor costs at the expense of the employee.

                        2
                      Viewing 1 - 10 of 1,020 Reviews
                      </>Embed

                      Popular Careers with United Airlines Job Seekers

                      JobsSalariesInterviews

                      Want the inside scoop on your own company?

                      Join your Company Bowl™ for anonymous work chats.

                      Popular Conversations

                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      KPMG

                      Booz Allen Hamilton Recently applied and I've been referred for an interview! Any tips on interviewing with Booz Allen? And if I am being asked to complete clearance and background upfront, is this a good indicator for being hired?

                      1
                      1 Comment

                      Alex L.

                      Applied for a job a few weeks back, got a call from HR yesterday morning about an interview next week. She mentioned she'd shoot me an email with all the interview details, but so far, my inbox is empty. Assuming I'll hear from her early next week, is it normal for them to expect me to show up for an in-person interview on short notice, like couple days?

                      8
                      2 Comments

                      B2B Account Executive

                      Saw this on twitter. Questions to ask hiring managers/recruiters: 1.What typical challenges can someone in this position expect to encounter in this role and within the company ? 2.Could you detail the key objectives that a new hire should prioritize in this position ? 3.Which specific skills are crucial to perform successfully in this job ? 4.How does the company evaluate performance & success in this role ? 5.From your perspective, what is the most appealing aspect of the comp

                      3
                      3 Comments

                      Glassdoor has 6,451 United Airlines reviews submitted anonymously by United Airlines employees. Read employee reviews and ratings on Glassdoor to decide if United Airlines is right for you.