United Airlines Employee Reviews about "flight benefits"
74% would recommend to a friend
(1020 total reviews)
67% approve of CEO
Found 1,020 of over 6K reviews
Updated Dec 6, 2023
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Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and change to meet a lot of people from all over the place." (in 782 reviews)
- "Flight benefits are great when it’s not the busy season and you can actually get a seat." (in 531 reviews)
- "people are great and fun to be around." (in 296 reviews)
- "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI" (in 285 reviews)
- "Great coworkers and awesome to be part of United Family." (in 99 reviews)
- "The management is poor and I’ve observed some people take advantage of their supervisor positions." (in 269 reviews)
- "Low pay and you get hired for one job but don't get to do it for over three months" (in 219 reviews)
- "Long hours and the Union didn't give good support when you really needed it." (in 83 reviews)
- "Upper management is also unwilling to appropriately compensate the engineering structure as a whole." (in 68 reviews)
- "Low salary at the start" (in 61 reviews)
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Reviews about "flight benefits"Return to all Reviews
- 1.0May 30, 2011Former EmployeeChicago, IL
-Flight benefits (when you can actually get on a flight as most flights are full)
-Lots of layoffs as result of the merger -Employees given only 2 weeks vacation for their first 5 years! -Free flight benefits are all on standby basis so its very stressful and you are unlikely to get to places you want to go. Many people have had to buy a full price ticket just to get home. If you have a family, don't even think about trying this. -Half of the Mileage Plus division has quit in the last year alone! -Managers in Mileage Plus are terrible and have no interest in developing or retaining employees3
- 4.0Nov 12, 2009InternFormer EmployeeChicago, IL
The organization is full of extremely bright people. The culture promotes use of the amazing flight benefits and the hours are very manageable but vary by group. The organization is marketing and operations focused but finance plays a distinct role.
Managers were hit and miss. Mine were good but others I worked with had very poor ones. Also, bonuses are unlikely as airlines are rarely profitable in the long term.1
- 2.0Aug 15, 2018Senior User Experience ResearcherFormer Employee, more than 1 yearChicago, IL
Flight discounts, occasional free snacks
Flight benefits (standby flying) only matter once you have been at the company for 10+ years. You get the bare minimum of PTO when you start out (10 days) do you don’t even get to enjoy flying. Worst of all - if you are a UX professional - STEER CLEAR! The digital team cares more about “test & learn” and “speed to market” than they care about crafting a great user experience. They SAY they care about the experience, but they incorporate 0 research and input from customers before redesigning major gateways to their products. Another company where UX is a buzzword and not something they truly care about.3
- 4.0Jul 25, 2014InternCurrent Intern, less than 1 yearChicago, IL
Good pay, good 401k. Flight benefits are nice but you need to find a seat which is getting tough. Friendly environment to work in.
Can be difficult to move up in organization. Several people in management have little or no leadership skills and it seriously hurts your team if one of them is in charge of you.
- 4.0Apr 24, 2015Anonymous InternCurrent Intern
Flight benefits, working in the heart of the city, business casual attire somewhat required. I was told to stop wearing a tie after my 3rd day.
No pay, the Flight Operations Interns and the Engineers all get pay. It was really hard to enjoy flight benefits when you cant afford a hotel once you get to your destination.1
- 1.0Oct 5, 2021SecurityFormer Employee, more than 3 yearsNewark, NJ
Flight benefits was the only thing good about United but standby can be annoying depending when you decide to travel
Managers and supervisors can be very unprofessional and have no knowledge in what they are doing . Favoritism throughout the company , doesn’t matter how good of an employee you are you still won’t grow within this company unless you are friends with management . They don’t care about your mental health here and will write you up for any little thing even if you are sick you will get a point for it . Pay is very low and you will not get any type of raise here . You could’ve been here for years and still get paid the same as someone who just started . You will not have a life outside of United at all . Very draining and depressing. I would not recommend . Money hungry company who overworks their employees and does not appreciate nor care for the employees . Oh and if you are a minority be prepared to get treated low . During covid they did not follow protocols to keep employees safe . They waited last minute to follow ppe. So many employees passed away due to covid and none of the upper management cared or even acknowledged it . Sick sick . I’ve been so happy since I’ve left this hellhole and am blessed to have finally started a great career for myself .3
- 5.0Aug 27, 2014Customer Service RepresentativeFormer Employee, more than 8 yearsEl Segundo, CA
Flight benefits were awesome and for some reason I could almost get on the flights most of the times. The work environment was very friendly even when we had bad days i.e. storms in Chicago that disrupted the flights.
The pay was not great especially if you were brand new but they had a pay scale that rewarded you at your 10th anniversary. Never made it though, my office in LA closed after 09/11.
- 3.0Apr 1, 2014SalesFormer Employee, more than 8 years
Flight benefits (though utilizing them is difficult if you can't travel at 6 am on Tuesdays). Lots of fun events related to company sponsorships. Working with colleagues and customers around the globe from different industries.
Lack of accountability -- you can have fun if you can manage to endure the mind-numbing lack of progress and innovation stemming from a complete desire to just want everyone to get along, and ensuing lack of accountability. It was really shockingly dysfunctional in that regard.1
- 1.0Jul 9, 2022Customer Service RepresentativeCurrent Employee, more than 8 yearsHouston, TX
Good work/life balance if you can get people to trade with you. Flight benefits are great when it’s not the busy season and you can actually get a seat.
United does not care about their customer service representatives!!! We’re on the front line managing over sales, cancelations, weather, delays and constantly being dehumanized by customers. There’s a constant lack of adequate staffing that puts too much pressure on us to successfully succeed at our jobs. The company just treats us like a number and not a name. They’re in it fully for profit, not customer or employee satisfaction. As an employee that has been here since 2013 I can say that this USED to be a job you can be proud of. So much has gone downhill with little reason to stay on with the company. Cons- Staffing shortage. Lack of communication. Poor training. Not enough pay. Hard to get a seat on flights. Management is incompetent. No bonuses/profit sharing. No accountability for poor performance. No acknowledgment for great performance.2
- 1.0Jan 7, 2012Flight AttendantCurrent EmployeeChicago, IL
Free or reduced rate travel (if you are able to get on a flight) and good medical benefits.
There's a horrible corporate culture which promotes excessive executive compensation while doing everything they can to cut labor costs at the expense of the employee.2