Cover image for United Airlines
Logo

United Airlines

Engaged Employer

United Airlines

Add a Review

United Airlines Reviews

Updated Dec 4, 2023

Verify your email to use filters. Having problems? Resend email
Found 5,916 of over 6K reviews
3.9
74% Recommend to a Friend
United Airlines  Scott Kirby
67% Approve of CEO

Found 5,850 of over 6K reviews

3.9
74%
Recommend to a Friend
67%
Approve of CEO
United Airlines  Scott Kirby
Scott Kirby
1,508 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great benefits and change to meet a lot of people from all over the place.(in 803 reviews)
  • "Flight benefits are great when it’s not the busy season and you can actually get a seat.(in 532 reviews)
  • "people are great and fun to be around.(in 294 reviews)
  • "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI(in 279 reviews)
  • "Great coworkers and awesome to be part of United Family.(in 105 reviews)
Cons
  • "The management is poor and I’ve observed some people take advantage of their supervisor positions.(in 271 reviews)
  • "Low pay and you get hired for one job but don't get to do it for over three months(in 221 reviews)
  • "Long hours and the Union didn't give good support when you really needed it.(in 89 reviews)
  • "Upper management is also unwilling to appropriately compensate the engineering structure as a whole.(in 69 reviews)
  • "The beginning salary for flight attendants is low (but better than at UK airlines) it increases to a good salary after 5 years of work.(in 60 reviews)

Ratings by Demographics

Want more options?

This rating reflects the overall rating of United Airlines and is not affected by filters.

    1. 5.0
      Feb 12, 2023
      Manager
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, I highly recommend

      Cons

      Not sure, I had a good time

      1. 4.0
        Sept 23, 2022
        Lead Customer Service Representative
        Current Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        united is an amazing company

        Cons

        third party vendors does not follow the 4 core product

      2. Join the United Airlines team
        See Our Latest Jobs
        1. 3.0
          Apr 2, 2022
          Customer Service Representative
          Former Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good way to build experience

          Cons

          Poor Management, not enough salary

          1. 4.0
            Jan 7, 2022
            Manager
            Current Employee
            Mississauga, ON
            Recommend
            CEO Approval
            Business Outlook

            Pros

            good company to wore for

            Cons

            the timings could be a challenge

            1. 5.0
              Nov 30, 2021
              Secretary
              Former Employee, more than 1 year
              Toronto, ON
              Recommend
              CEO Approval
              Business Outlook

              Pros

              great place, people, staff is great, no negative people, awesome benefits

              Cons

              sometimes customers are hard to deal with

              1. 4.0
                Jul 15, 2021
                Employee Experience
                Former Employee, less than 1 year
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Nice flight benefits, a lot of opportunity

                Cons

                Low pay, long working hours

                1. 3.0
                  Jun 28, 2021
                  Airline Pilot
                  Former Employee
                  Toronto, ON
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  love it it's great and a lot of fun

                  Cons

                  hate it so much that I wish i could sleep

                  1. 1.0
                    Nov 27, 2014
                    PAX Service Agent
                    Current Employee, less than 1 year
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Flexible hours, 40 hours a week

                    Cons

                    Not being employed under United Airlines' payroll really is so depressing and doesn't motivate employees to do their jobs with enthusiasm. Most agents don't care whether work is done the right/proper way due to lack of incentives, proper training on each station, and lack of management assistance and awareness in dealing with so many issues. Favoritism is the name of the game. After working 9 months under ATS, even working full time we don't have benefits, promised raise after 6 months was not honored, agents work hard for nothing but the minimum wage. We all feel being taken advantaged of the whole situation.

                    2
                    1. 4.0
                      Jan 27, 2014
                      Administrative Assistant
                      Current Employee, less than 1 year
                      Edmonton, AB
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Flight benefits, Fun company, great interaction with staff and passengers, flight crew as well

                      Cons

                      24/7 company with odd shifts. day or night and weekends and holidays

                      1. 2.0
                        Mar 16, 2014
                        Customer Service Representative
                        Current Employee, more than 8 years
                        Calgary, AB
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Great financial outcome projected for upper management!

                        Cons

                        Outsourced frontline personnel means declining standards of service for customers

                        1
                      Viewing 1 - 10 of 5,850 Reviews
                      </>Embed

                      United Airlines Reviews FAQs

                      United Airlines has an overall rating of 3.9 out of 5, based on over 6,444 reviews left anonymously by employees. 74% of employees would recommend working at United Airlines to a friend and 68% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, United Airlines employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at United Airlines. This rating has decreased by -2% over the last 12 months.

                      74% of United Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated United Airlines 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

                      Popular Careers with United Airlines Job Seekers

                      JobsSalariesInterviews

                      Want the inside scoop on your own company?

                      Join your Company Bowl™ for anonymous work chats.

                      Popular Conversations

                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Research Assistant

                      ☀️ Friendly reminder you’re not alone ☀️ Just thought I’d cheer all of us on. Please don’t be discouraged. Yea it’s daunting and we got some crazy ghosting going on, but we’ll beat whatever system this has become. We’ll get that good job. We’ve worked so hard to get here. And hey maybe for some of you this is a sign to start your own company, create jobs for others! No? Don’t think you’re cut out for that? Lol who knows? Ah well, job hunter or future founder please don’t stop, we’re almost there ❤️

                      1
                      0 Comments

                      Senior Product Manager

                      Have a product analytics case interview coming up with StubHub. Seems to revolve around data on an AB test with conversion and bounce rates. Can anyone shed light on this interview? Also, for folks who’ve worked at StubHub, how do you like it? Do you recommend it?

                      1
                      0 Comments

                      Administration

                      Hi do anyone work for the Mayo Clinic if so is it difficult to obtain a position here? And can you provide any interview tips?

                      5
                      0 Comments

                      Glassdoor has 6,444 United Airlines reviews submitted anonymously by United Airlines employees. Read employee reviews and ratings on Glassdoor to decide if United Airlines is right for you.