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United Airlines Reviews
Updated Dec 4, 2023
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Found 5,916 of over 6K reviews
74% Recommend to a Friend
67% Approve of CEO
Found 5,850 of over 6K reviews
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Recommend to a Friend
Approve of CEO
Scott Kirby
1,508 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Flight benefits are great when it’s not the busy season and you can actually get a seat." (in 532 reviews)
- "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI" (in 279 reviews)
Cons
- "The management is poor and I’ve observed some people take advantage of their supervisor positions." (in 271 reviews)
- "Low pay and you get hired for one job but don't get to do it for over three months" (in 221 reviews)
- "Upper management is also unwilling to appropriately compensate the engineering structure as a whole." (in 69 reviews)
- "The beginning salary for flight attendants is low (but better than at UK airlines) it increases to a good salary after 5 years of work." (in 60 reviews)
Ratings by Demographics
This rating reflects the overall rating of United Airlines and is not affected by filters.
- 5.0Feb 12, 2023ManagerCurrent Employee
Pros
Great team, I highly recommend
Cons
Not sure, I had a good time
- 4.0Sept 23, 2022Lead Customer Service RepresentativeCurrent Employee
Pros
united is an amazing company
Cons
third party vendors does not follow the 4 core product
- 3.0Apr 2, 2022Customer Service RepresentativeFormer Employee
Pros
Good way to build experience
Cons
Poor Management, not enough salary
- 4.0Jan 7, 2022ManagerCurrent EmployeeMississauga, ON
Pros
good company to wore for
Cons
the timings could be a challenge
- 5.0Nov 30, 2021SecretaryFormer Employee, more than 1 yearToronto, ON
Pros
great place, people, staff is great, no negative people, awesome benefits
Cons
sometimes customers are hard to deal with
- 4.0Jul 15, 2021Employee ExperienceFormer Employee, less than 1 year
Pros
Nice flight benefits, a lot of opportunity
Cons
Low pay, long working hours
- 3.0Jun 28, 2021Airline PilotFormer EmployeeToronto, ON
Pros
love it it's great and a lot of fun
Cons
hate it so much that I wish i could sleep
- 1.0Nov 27, 2014PAX Service AgentCurrent Employee, less than 1 year
Pros
Flexible hours, 40 hours a week
Cons
Not being employed under United Airlines' payroll really is so depressing and doesn't motivate employees to do their jobs with enthusiasm. Most agents don't care whether work is done the right/proper way due to lack of incentives, proper training on each station, and lack of management assistance and awareness in dealing with so many issues. Favoritism is the name of the game. After working 9 months under ATS, even working full time we don't have benefits, promised raise after 6 months was not honored, agents work hard for nothing but the minimum wage. We all feel being taken advantaged of the whole situation.
2 - 4.0Jan 27, 2014Administrative AssistantCurrent Employee, less than 1 yearEdmonton, AB
Pros
Flight benefits, Fun company, great interaction with staff and passengers, flight crew as well
Cons
24/7 company with odd shifts. day or night and weekends and holidays
- 2.0Mar 16, 2014Customer Service RepresentativeCurrent Employee, more than 8 yearsCalgary, AB
Pros
Great financial outcome projected for upper management!
Cons
Outsourced frontline personnel means declining standards of service for customers
1
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United Airlines Reviews FAQs
United Airlines has an overall rating of 3.9 out of 5, based on over 6,444 reviews left anonymously by employees. 74% of employees would recommend working at United Airlines to a friend and 68% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
74% of United Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated United Airlines 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.
