Ulta Beauty Reviews
59% would recommend to a friend
(11184 total reviews)
62% approve of CEO
Found 11,184 of over 11K reviews
Updated Dec 3, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Another great benefit of working at Ulta is the benefit of 25% off of all items sold at Ulta (including perfume and prestige items)." (in 395 reviews)
- "Not hard to get a hang of and the people you work with are probably great." (in 380 reviews)
- "I have great coworkers and that's pretty much the only thing keeping me here." (in 373 reviews)
- "free product often from Ulta and three times yearly from Clinique (Plus extras once and a while)" (in 186 reviews)
- "The work environment is fun and exciting!" (in 164 reviews)
- "Poor management and they want you to bother shoppers in the store and try to get them in your chair." (in 859 reviews)
- "The pay is low and doesn’t really equal to the sheer amount of work that you do." (in 816 reviews)
- "The managers have all formed their own cliques and if you're not part of that they resemble mean girls." (in 514 reviews)
- "Long hours and coworkers were not reliable" (in 346 reviews)
- "No training for anyone other than managers so everyone has to learn 'on the job' which can be really frustrating." (in 301 reviews)
Ratings by Demographics
This rating reflects the overall rating of Ulta Beauty and is not affected by filters.
- 1.0Nov 17, 2023Hair Stylist/ColoristFormer Employee, less than 1 yearBaton Rouge, LA
A great way To meet people in your community. And Create other open doors with Brands. They Do Offer training and education.
They are Not very forth coming On your pay scale and commission. Most people Pay with Credit or debit cards these Days. And They Will Include your tips At Creating The Percentage they will pay you. And if a Tip Is Handed to Cashier on cash They will enter in the system and you will receive on your check. Alot of stylists Are not warned about this. And you really have to work A lot Hrs and Find time to Go through The hoops To Move up the latter. I love hard work and Many hrs. Especially If building. It was Very discouraging. you are also surrounded By So many brands. But will only. Receive credit For the Certain lines they have contracts with for use in salon. But you Really Have to adapt to this. Cause I love what I love. And If I am selling something I have to believe in it. So often my retail Commission wasn't what It would have been if I could have received totals On Everything I sold. I eat breathe sleep this industry.
- 2.0Nov 15, 2023Operations ManagerCurrent Employee, more than 1 yearAtlanta, GA
Operationally challenging, large markets So likelihood and ability to grow is large, easy hiring process, fairly compensated/comparable benefits.
Horrific Culture amongst district and general managers, horrible communication/support/definition Of expectations, extreme workload (specifically operationally), extremely poor training/education structure, over complicated process and resolution infrastructure, overly complex scheduling system, under qualified district leadership, lack of accountability held to general management, huge gap within leadership teams, non existent career path development.2
- 3.0Oct 23, 2023Benefit Arch Expert Full TimeCurrent Employee, more than 5 yearsChicago, IL
Flexible hours, fun working environment (at times), includes both services and retail sales, part of LVMH luxury beauty brand, opportunity to earn tips & prizes with sales contests/incentives, Full Time position offers full benefits (Medical, dental, 401K options (that are matched up to 5% by employer), and paid vacation and sick time.
Requires standing almost entire shift, Base pay is not on par with cost of living and merit based raises are often stingy and/or not given in a timely manner. Management is often lacking & store has high staff turnover and is often grossly understaffed. Proper security staff is lacking relative to high shoplifting/"smash & grab" incidents continuously recurring. Necessary store supplies are often neglected & often not received in a timely manner when ordered. Communication is often not thorough between management, corporate & store levels on most issues. Corporate greed tends to rule in this large company. Unrealistic goals and expectations are set & employees are pretty much set up for failure because of it. There is no cancellation policy or fee (and therefore consequences) for late cancellations/no-showing to booked appointments (which only hurts the employee). Does not always live up to its "values" in most aspects.1
- 3.0Nov 30, 2023Beauty AdvisorFormer Employee, less than 1 yearSaint George, UT
Everyone is so down to earth and have a sense of humor here. Gratis, 401k (even for part time), always busy.
Too many corporate rules, they start very little pay, they are constantly cutting hours due to 'budgeting' but they still consistently hire new people due to corporate policy. Overall this is only a good temporary job if your in college or a side hustle but it is very hard to grow in the company and have consistent hours and decent pay. Pay raises are also very little and very sparse.
- 2.0Nov 22, 2023Lead Cashier/Key HolderFormer Employee, more than 1 year
Good discount, lenient dress code, queer friendly
Absolutely NO benefit of staying in this company longterm. If you are promoted internally, be prepared to become the lowest paid employee in the store as new hires continually get higher starting wages while you are denied even a minuscule raise. Ulta relies on its longtime workers to all do the job of management for subhuman pay, and they know they can force more work and pressure onto loyal workers while withholding living wages because they rely on the type of employees that don't complain to do the majority of work. Stores can have multiple OSHA violations and corporate will drag their feet to fix them- IF they fix them at all. If you're looking for a short term seasonal job you will probably get by without any issue aside from the regular hazards of retail but do NOT make this place your career. They will use you until you have nothing left.1
- 1.0Oct 28, 2023Beauty AdvisorFormer Employee, less than 1 yearPickerington, OH
Employee Discount, Lots of Social Interaction
Very close minded (in my time there, seen firsthand racism, transphobia, ableism), cliques and mean girlesque behavior2
- 2.0Dec 1, 2023Beauty AdvisorFormer Employee, less than 1 yearBrooksville, FL
Discounts, coworkers who all love beauty
They hired prestige vs drug store beauty advisors based on who applied first, not based on knowledge or desire. I had years of makeup/beauty/cosmetology knowledge and was made to work at the cash register while they had people selling/applying makeup who had no experience what so ever. It is a bit ridiculous.
- 5.0Dec 3, 2023StylistFormer Employee, more than 3 yearsJacksonville, FL
Flexible hours, decent pay, and training
Corporate, no individual creativity, and hard to grow on services that are outside the scope of the store
- 2.0Dec 1, 2023Lead CashierCurrent Employee, more than 5 yearsDallas, TX
Great team Fun environment Relatively simple work
Not enough hours Heavy workload for little compensation Management is lazy High employee turnover rate
- 3.0Aug 17, 2023Beauty AdvisorCurrent Employee
They allow a lot of flexibility with hours. You communicate your availability, and they base your schedule off of that. There is also the option to both pick up extra shifts/offer scheduled shifts when you need one covered. This is great for when you are sick, have an emergency, or just need a day off! The company does offer gratis (free products) monthly in exchange for watching weekly training videos. We also have the generous 25% associate discount and 50% off services, and sometimes they’ll stack additional discounts on popular brands. However, we cannot pay our bills with gratis, so considering the workload, the pay is not necessarily worth it to me. This job is great for young people interested in the beauty industry, students, etc., but if you are an adult with responsibilities, it is hard to make a living with these kind of wages at part time hours.
The workload does not match the compensation. They expect a lot from their associates. We are responsible for pushing the overall sales of the store, but we do not reap the benefits as we don’t earn commission or regular bonuses. Considering that the workload, the pay is not necessarily worth it to me. This job is great for young people interested in the beauty industry, students, etc., but if you are an adult with responsibilities, it is hard to make a living with these kind of wages at part time hours.5
Ulta Beauty Reviews FAQs
Ulta Beauty has an overall rating of 3.5 out of 5, based on over 11,408 reviews left anonymously by employees. 59% of employees would recommend working at Ulta Beauty to a friend and 52% have a positive outlook for the business. This rating has been stable over the past 12 months.
59% of Ulta Beauty employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ulta Beauty 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.