UDR Employee Reviews about "upper management"

Updated Jan 6, 2021

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Found 25 of over 353 reviews

3.8
66%
Recommend to a Friend
91%
Approve of CEO
UDR President & CEO Thomas W. Toomey (no image)
Thomas W. Toomey
194 Ratings
Pros
  • "Bonuses,Good Benefits, Corporate perks(in 22 reviews)

  • "great benefits and ways to move up in company(in 11 reviews)

  • Cons
  • "Last couple months upper management (Regional and above) make the maintenance feel like we are expendable(in 21 reviews)

  • "However, it doesn’t seem to matter that much since we stay leasing(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
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    Reviews about "upper management"

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    1. 3.0
      Current Employee, more than 1 year

      Stay Dedicated

      Jan 6, 2021 - Specialist in Newport Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Tests your character and builds experience

      Cons

      Escalations with residents can get very difficult and upper management don't realize how much the first line employees can struggle emotionally and mentally.

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    2. 3.0
      Current Employee, more than 3 years

      Was better then now

      Jun 26, 2020 - Service Technician in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours (depending on the property), co-workers are great. Pay is competitive.

      Cons

      Last couple months upper management (Regional and above) make the maintenance feel like we are expendable. Bonus are weak, almost a slap in the face. Advancement in the Dallas market isn't really there.

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      1 person found this review helpful
    3. 1.0
      Former Employee, more than 1 year

      What a joke

      Dec 16, 2019 - Service Manager in Braintree, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good associates/people/staff and friendly/understanding residents with all of the miscues and flaws allowed by upper management

      Cons

      Upper Management was non-existent and a joke

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      3 people found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Great Training Opportunities.

      Sep 17, 2019 - Assistant Community Director in Santa Clara, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic Live and virtual trainings. Rent discounts, 32% for most employees. 50% for Service folk who live on the property they work at. Presidents Club for top performers.

      Cons

      Multiple times I was solicited by upper management to blow the whistle on site level employees, creating undue stress.

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      2 people found this review helpful
    5. 1.0
      Former Employee, more than 1 year

      Lack of Growth, Large Corporation Does Not Care About YOU, Daily Stress

      Jan 11, 2019 - Resident Services Coordinator in Newport Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Rent discount (30% off) -Small Commission for renting reserved parking & adding pets to leases -On-site staff usually tries the best they can with the little resources allocated for them (lack of resident funds for events, small staff at large properties, etc.)

      Cons

      From the beginning there was minimal training, multiple RSC's started and quit within my year of employment. The on-site team worked numerous weeks of overtime yet we were frequently discouraged and scolded from working so much. However, when you have a small staff and 5000+ residents to handle (upper management rarely steps in to help), it was impossible not to work extra hours. There is NO work to life balance. At. All. There was heavy favoritism from upper management. This made it extremely difficult for employees to grow within the company (though UDR will try to convince you otherwise). Gossip and lies spread rampantly amongst employees, furthering the favoritism to those who lingered in our superior's office cracking jokes, avoiding work and talking behind coworker's backs. UDR also does not prioritize their residents (unless you work for a luxury property), making it extremely difficult to enjoy working when residents constantly complain and berate you for the lack of funds or attention from the corporate office. Also, do not expect weekends off as they are the busiest time for leasing. Expect to be overworked, stressed and enjoy dealing with the daily resident issues that never end.

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      5 people found this review helpful
    6. 3.0
      Former Employee, more than 1 year

      Growth opportunities lacking

      Oct 11, 2018 - Anonymous Employee in Highlands Ranch, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Collaborative culture, Environment provides hands on learning experience

      Cons

      Lack of growth, High turnover, Inexperienced management, Favoritism, Upper management disconnected from day-to-day onsite happenings, Lack of training, Lack of transparency with employees and residents

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      3 people found this review helpful
    7. 2.0
      Former Employee, more than 1 year

      Mediocre At Best

      Feb 2, 2018 - Leasing Consultant in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Slight opportunities to grow within the company, but you have to be able to suck up to the right people and work the office politics.

      Cons

      Absolute WORST upper management I've ever dealt with and no employee appreciation that really matters. They will send you an email about how proud of you they are, then they will cut your commission.

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      2 people found this review helpful
    8. 2.0
      Current Employee

      Leasing Consultant

      Nov 19, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to work with staff and upper management. They are willing to accommodate most requests you make in regards to time off.

      Cons

      I have been working here a few years and they have lowered my commissions 3 times while posting record profits. They will claim "you will make more money this way" and attempt to convince you of that, but the paychecks dont lie!

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      1 person found this review helpful
    9. 1.0
      Former Employee, more than 1 year

      Not a Place for Real Long-Term Growth

      Sep 29, 2017 - Anonymous Employee in Newport Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Rent discount > many competitors. Excellent training opportunities if you're looking to move up... within a different company. You'll find many of the hardest-working, most caring employees within the service and leasing teams, out in the trenches each day bringing in and retaining new residents.

      Cons

      Don't fall for the "we promote from within" HR marketing ploy. Knowledge, skills, abilities, dedication, performance, work ethic, and/or demonstrated competency are not the actual criteria used in making personnel decisions within this company. Internal recommendations and formal performance evaluations carry no real weight in internal hiring decisions. If career advancement is your end goal, you'd be better served honing your skills in back-scratching, sweeping issues under the rug, and taking credit for the work of others. The company is also very hierarchical and top-down... There isn't much room for diversity of thought, innovation or improving processes if it contradicts any preferences expressed by upper-management, even those that are rather arbitrary and/or factually-baseless.

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      3 people found this review helpful
    10. 4.0
      Former Employee

      Not a bad place to work.

      Jan 22, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of potential to earn commission. Room for upward mobility. Mid and upper management are easy to work with and enjoy giving praise.

      Cons

      Dealing with angry residents on a daily basis can be a bit trying. Some of the fees and policies can be more harsh than competition outside of high rise properties.

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