U.S. Cellular Reviews

Updated May 19, 2020

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3.5
61%
Recommend to a Friend
81%
Approve of CEO
U.S. Cellular President & CEO Kenneth R. Meyers
Kenneth R. Meyers
545 Ratings
Pros
  • "Great benefits, pay, and development opportunities(in 163 reviews)

  • "Good pay, Leadership has your back(in 99 reviews)

Cons
More Pros and Cons
  1. "Job experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    Benefits, relaxation, management is good

    Cons

    Pay is not attractive

    U.S. Cellular2019-12-28
  2. "Human Resources"

    4.0
    Current Employee - Manager in Chicago, IL

    I have been working at U.S. Cellular full-time for more than 5 years

    Pros

    Great company for the people

    Cons

    Not a lot of flexibility

    U.S. Cellular2020-05-19
  3. "Fantastic company with great benefits!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Wireless Sales Consultant in Yukon, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time for more than 3 years

    Pros

    Great pay and benefits! 401k match and pension.

    Cons

    Can feel micromanaged at times.

    U.S. Cellular2020-05-13
  4. "store manager"

    5.0
    Current Employee - Store Manager 

    I have been working at U.S. Cellular full-time

    Pros

    great health care benefits and 401k

    Cons

    i dont have many cons at this time

    U.S. Cellular2020-05-05
  5. "Enjoyed my stay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Wireless Sales Consultant 

    I worked at U.S. Cellular part-time for more than a year

    Pros

    Good pay Easy job Fun co-workers Clean workspace Good culure

    Cons

    Micro-managers Weekly training Cold calling Early sales meeting Hard sales goals

    U.S. Cellular2020-05-01
  6. Helpful (2)

    "No Work/Life Balance, Decent Benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Design and Integration Manager II in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at U.S. Cellular full-time for more than 10 years

    Pros

    People tend to be genuinely helpful, and the work is interesting. Benefits are decent, tuition reimbursement policy is generous.

    Cons

    While company talks about work/life balance, most corporate roles require 50+ hours weekly to get work done. Company is inflexible with alternative working arrangements generally - butts in seats mentality. Risk-averse, old school leadership limits potential.

    Continue reading
    U.S. Cellular2020-04-25
  7. Helpful (1)

    "Ok company"

    2.0
    Former Employee - Product Manager in Chicago, IL

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    Some nice people and co workers there

    Cons

    Not interesting work, most people seem to depend on tenure for promotions, culture of not taking accountability

    U.S. Cellular2020-04-21
  8. "RF Engineer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - RF Engineer in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    Job Security, Work Culture, Work life balance

    Cons

    No Career growth, Company future in limbo

    U.S. Cellular2020-04-13
  9. Helpful (1)

    "Customer Care at Knoxville call center"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at U.S. Cellular full-time for less than a year

    Pros

    They have good benefits and good bonuses.

    Cons

    The training program was awful. I don’t think I learned one single thing regarding my job. The system was confusing (at first) and we didn’t learn how to navigate it during training l. I learned a lot about customer service which was just common sense. And then WHILE I was in training I made a mistake in authenticating the customer incorrectly and I was coached by 4 different managers AND written up for it. I felt they expected you to do your job 100pct correct, no room for errors immediately out on the floor. I am still getting over the worst experience I’ve ever had as an employee. I felt like someone got an opinion of me, and that opinion was passed on from manager to manager. I know this is true because I read an email my new coach has left open (think she did it on purpose, SHE was fantastic.). The email stated nothing but negative things about me. He made sure to mention my failure to authenticate correctly when I was in training, of course. It was awful. I cried every single day once I got home.

    Continue reading
    U.S. Cellular2020-04-23
  10. "Joke"

    2.0
    Former Employee - Sales Manager in Wisconsin Rapids, WI

    I worked at U.S. Cellular full-time for more than a year

    Pros

    Great customers and co workers.

    Cons

    If you don’t drink the kool-aid then you’re pushed out

    U.S. Cellular2020-04-03
Found 1476 reviews